Posted Oct 18, 2015
Resort concept is pretty interesting, with chalets made with logs. However, do note that because of that, sound travels and room is not soundproof. Pavilion room was decent and comfortable, request for upper deck for the high ceiling. Our bathtub water outlet couldn't work the first night, made a complaint the next day and was offered a new room. Anyhow, there's still room for customer service improvement at this resort.
1. Do not wash the main stairway to lobby during dinner time. Your customers need to use those steps to walk up to the restaurant.
2. Do not leave soapy water at bottom of stairway unattended, customers may slip and fall
3. Leave a sign on the way to Nusantara restaurant to inform the switch in breakfast location so that customers don't walk all the way in the wrong direction
4. Brief your staff daily so that they are well informed of the switch in breakfast location and not react surprised when asked why Nusantara restaurant was closed