2/10 Terrible
Jenifer
Traveled with family and small children, Traveled with partner
Mar 21, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a month ahead, requested a crib, got a confirmation email then got there & they had none available. Guy at desk said he’d upgrade us to a king suite for the trouble so baby could sleep between us in the bed & the lady working said no, not a suite. We had breakfast vouchers, went down at 8:30 when it was until 10, nothing left but dry cereal & 2 bagels! So we didn’t end up using them, paid to eat at Smittys. The room overall was dingey. Smelled like it used to be a smoking room. Stained chair, hair in the tub. On our 2nd day a housekeeper walked into our room mid afternoon, waking baby & her dad. I asked what she was doing & she started crying saying she was assaulted while cleaning our room earlier & was looking for her bag! No knock, she just used her key & came in cuz she didn’t know we were there. Made us not feel safe so I called the front desk & they were blasé. She continued to wail in the hallway going in & out of the room across the hall from us for half an hour. The staff was not helpful, the main front desk lady in the cloud sweater especially & the older blonde lady in the breakfast room. The water slide was packed, people were not waiting for one to get down before going then staying in the bottom pool part as tho it were a private pool. The pool itself was quite cold, our baby’s skin got purple so we were not able to enjoy it…only reason we booked there. Overall did not feel safe after the staff encounter & was disappointed with service, the room, etc.
Jenifer
Stayed 2 nights in Mar 2023