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Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa

Star Rating
5 out of 5

Information

Reviews

4.8 / 5Exceptional
79 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free Parking

Map

What's nearby

  • Popular Location
    Hammetschwand Lift
    19 min walk
  • Popular Location
    Stanserhorn Cable Car
    17 min drive
  • Airport
    Lucerne (QLJ-Lucerne Train Station)
    23 min drive
  • Popular Location
    Schloss Meggenhorn
    34 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Deluxe Room, Mountain View (Partial Lake/Mountain View)

    Room Amenities

    • Lake view
    • Sleeps 2
    • 1 King Bed
    More details
  • Executive Room, Lake View (Panorama)

    Room Amenities

    • Lake view
    • Sleeps 3
    • 1 King Bed
    More details
  • Senior Suite (Buergenstock)

    Room Amenities

    • Lake view
    • Sleeps 3
    • 1 King Bed
    More details
  • Family Suite

    Room Amenities

    • Lake view
    • Sleeps 4
    • 2 King Beds
    More details
  • Suite (Spa)

    Room Amenities

    • Lake view
    • Sleeps 3
    • 1 King Bed
    More details
  • Grand Suite (Buergenstock)

    Room Amenities

    • Lake view
    • Sleeps 3
    • 1 King Bed
    More details
  • Presidential Suite

    Room Amenities

    • Lake view
    • Sleeps 3
    • 1 King Bed
    More details

About this area

Burgenstock

Located in Ennetbuergen, Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa is in the entertainment district and on a lake. Swiss Transportation Museum and KKL Lucerne are cultural highlights, and some of the area's landmarks include Chapel Bridge and Loewenplatz.

What's nearby

  • Popular Location
    Hammetschwand Lift - 19 min walk
  • Popular Location
    Stanserhorn Cable Car - 17 min drive
  • Popular Location
    Lake Luzern - 27 min drive
  • Popular Location
    Schloss Meggenhorn - 34 min drive
  • Popular Location
    Weggis Cable Car - 45 min drive

Getting around

  • Hergiswil Station - 16 min drive
  • Stans Station - 17 min drive
  • Zurich (ZRH) - 64 min drive

About this property

Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa

Along with 12 restaurants, this hotel has 2 indoor pools and a full-service spa. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a golf course, ski-in/ski-out access, and an outdoor pool are onsite. All 102 soundproofed rooms feature free WiFi and 24-hour room service. In addition to upscale touches like fireplaces and deep soaking tubs, guests will find flat-screen TVs with digital channels and free minibar items.

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

Renovations and closures

The property will be renovating from 30 January 2020 to 06 April 2020 (completion date subject to change). The following areas are affected:
  • Sauna
  • Spa
  • Spa tub
  • Swimming pool
  • One of the swimming pools
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Policies

Check-in

Check-in between 3 PM - midnight
Express check-in
Minimum check-in age - 18

Special check-in instructions

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.
For bookings of 5 rooms or more, this property charges different fees. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 225.0 per night.
  • Cribs (infant beds) are available for CHF 50.0 per night.

Pets

  • Pets allowed for an extra charge of CHF 60 per pet, per night, plus a deposit of CHF 60 per night
  • Dogs and cats only

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 6.10 per person, per night
  • Resort fee: CHF 6.1 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: CHF 950 per vehicle (one way)
  • Valet parking fee: CHF 40 per night
  • Extended parking fee: CHF 40 per night
  • Pet deposit: CHF 60 per night
  • Pet fee: CHF 60 per pet, per night
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 225.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for golf tee times and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Buergenstock Hotel Ennetbuergen
  • Bürgenstock Hotels Resort Bürgenstock Hotel Alpine Spa
  • Bürgenstock Hotels Bürgenstock Alpine Spa Ennetbuergen
  • Bürgenstock Hotels Bürgenstock Alpine Spa
  • Buergenstock Hotel Alpine Spa
  • Buergenstock Hotel
  • Park Hotel Buergenstock Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Valet parking: CHF 40 per night
  • Extended parking: CHF 40 per night
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast
  • 12 restaurants and 1 coffee shop/café
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • 9 holes of golf
  • 2 indoor pools
  • 2 indoor tennis courts
  • 2 spa tubs
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Ice skating
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis

Family friendly

  • 2 indoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Cribs/infant beds (surcharge)
  • Dry cleaning service
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski-in/ski-out access
  • Ski passes
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms
  • Conference center (107640 square feet of space)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Hot springs/mineral springs
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Designated smoking areas
  • Fireplace in lobby
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Climate control (heating)
  • Cribs/infant beds (surcharge)
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Fireplace
  • Free newspapers (weekdays)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Nearby things to do

Activities

  • Cross-country skiing
  • Downhill skiing
  • Ski area
  • Ski lifts
  • Skiing
  • Sledding
  • Snow tubing
  • Snowboarding
  • Snowmobiling
  • Snowshoeing
4.8

Exceptional

5 - Excellent
66
4 - Good
8
3 - Okay
5
2 - Mediocre
0
1 - Poor
0
4.9
Cleanliness
4.6
Service and Staff
4.7
Amenities
4.8
Property condition

5/5 Excellent

This traveler didn’t leave comments with their review
Stayed 1 night in Sep 2019

3/5

Beautiful but there were flies everywhere in the rooms and eating food.That was unpleasant

Stayed 3 nights in Jul 2019

5/5 Excellent

This traveler didn’t leave comments with their review
Stayed 2 nights in Jul 2019

5/5 Excellent

It was amazing! Best Service!

Stayed 1 night in Jul 2019

3/5

Lobby restaurant is not good and lot of flys fly around, very bad condition. Early check out was very slow and computer system not working and was not able to print the bills. Supposed to send the bills by email, not received yet.

Stayed 1 night in Jun 2019

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