Chena Hot Springs Resort

Photo gallery for Chena Hot Springs Resort

Primary image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Terrace/patio

Overview of Chena Hot Springs Resort

Chena Hot Springs Resort

2.5 star property

3.7/5 Good

Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Parking included
  • Spa
  • Restaurant
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
Map
56.5 mile Chena Hot Springs Rd., Fairbanks, AK, 99712

Explore the area

  • Popular LocationChena Hot Springs1 min walk
  • Popular LocationAngel Rocks Trailhead49 min drive
  • Popular LocationTors Trailhead89 min drive

Choose dates to view prices

About this area

Fairbanks

Chena Hot Springs Resort is located in Fairbanks. Chena Hot Springs and Angel Rocks Trailhead are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Chena River State Recreation Area and Chena River.

What's nearby

  • Chena Hot Springs - 1 min walk
  • Angel Rocks Trailhead - 49 min drive
  • Santa Claus House - 82 min drive
  • Tors Trailhead - 89 min drive
  • Ski Land - 97 min drive

Getting around

  • Fairbanks Intl. Airport (FAI) - 98 min drive

About this property

Chena Hot Springs Resort

Resort with free parking, walk to Chena Hot Springs
This smoke-free resort features an indoor pool, an outdoor pool, and a restaurant. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe, and WiFi in public areas. All 80 rooms offer WiFi, coffee makers, and ceiling fans.
Chena Hot Springs Resort offers 80 accommodations with coffee/tea makers and hair dryers. This Fairbanks resort provides wireless Internet access for a surcharge. Housekeeping is provided daily.
An indoor pool and an outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 8.00 per 24-hour period)
  • Available in some public areas: WiFi (USD 8.00 per 24-hour period)

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Bicycle rentals
  • Horse riding/rentals
  • Indoor pool
  • Outdoor pool
  • Playground
  • Scuba diving
  • Snowmobiling
  • Snowshoeing
  • Spa services

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • Banquet hall
  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Ski equipment rentals
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English
  • Japanese
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Ceiling fan

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper

Food and drink

  • Coffee/tea maker

See similar properties

Policies

Check-in

Check-in from 4 PM - 10:30 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 8.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 8.00 per 24-hour period (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

Property is also known as

Chena Hot Springs Resort Fairbanks
Chena Hot Springs Resort
Chena Hot Springs Fairbanks
Chena Hot Springs
Chena Hot Springs
Chena Hot Springs Resort Resort
Chena Hot Springs Resort Fairbanks
Chena Hot Springs Resort Resort Fairbanks

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 169 out of 569 reviews
5 - Excellent 30%
Rating 4 - Good. 190 out of 569 reviews
4 - Good 33%
Rating 3 - Okay. 101 out of 569 reviews
3 - Okay 18%
Rating 2 - Poor. 67 out of 569 reviews
2 - Poor 12%
Rating 1 - Terrible. 42 out of 569 reviews
1 - Terrible 7%

3.6/5

Cleanliness

3.8/5

Staff & service

3.5/5

Amenities

3.4/5

Property conditions & facilities

3.7/5

Eco-friendliness

3/5 Okay

Traveled with family
Location and convenience was great as far as being able to access the Hot Springs. The hot spring themselves were nice! The staff was OK. Coffee shop was supposed to open at 8am and no one ever showed up. Bottled water is a must as all the tap water is very cloudy sulfur smelling. Owner bought everyone a round at the bar then announced that he had to get to a sex party that started in 1 hour and 35 mins so that was interesting. This place has so much potential but pretty rundown and neglected.
Stayed 1 night in May 2022

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place in the summer for all the gardens and wildlife. Wanted to visit in the spring. Although the trees hadn't blossomed, it was very clean, the people were very nice. The room was small, but clean. Enjoyed the overnight stay. The outdoor pool was a lot of fun and very enjoyable.
Stayed 1 night in Apr 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot springs and related facilities are wonderful. The hotel rooms are a bit dated but clean. The activities are also quite nice and help make the stay relaxing and fun.
Stayed 2 nights in Apr 2022

4/5 Good

Traveled with partner
Disliked: Staff & service
I liked the springs we waited 2 hrs past check in. Place was ehhh for the price. sculpture tour over priced
Stayed 1 night in Apr 2022

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For anyone considering staying at this property, I would strongly advice against it. The nature surrounding the hotel is amazing, so I would recommend you stay somewhere else and spend the day there to enjoy the springs. The rooms are really unhygienic, and the staff is horrible. Really rude and not helpful. Our room was filled with dog hair and even after requesting the room to be cleaned we were not helped and instead the staff showed they were annoyed at us for even asking. They did not even come to clean the room afterwards, even after speaking to the hotel manager about it and she saying they would send someone. Moreover, the activities the staff offer are extremely overpriced for what you are getting. We paid for a tour to the ice museum and the person leading the tour just read a piece of paper quietly without even looking or engaging the participants. Honestly, the worst hotel I have stayed at. Should not be called a resort... it is unacceptable. The only good staff is the one working at the hot springs and a few of the servers at the restaurant.
Stayed 2 nights in Apr 2022