Ratings based on 39 Verified Reviews
3.5 Room cleanliness
2.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
Nice hotel. Nowhere near anything.Posted Sep 29, 2016
No WiFi in the room as usual in Morocco. Crap WiFi in the lobby. Dreadful breakfast.altogether a disappointment.
by osman from CapeTown
AWFUL PERSONIFIEDPosted May 14, 2015 on Hotels
awful hotel, awful staff, awful breakfast hotel should be given a -1 star rating! pls stay elsewhere!
by Kiwi woman from Morocco
Not 5 StarPosted Jul 15, 2014 on Hotels
Beautiful building. Not many in the hotel so no buffet breakfast despite already having paid for a buffet breakfast! Instead presented with piles of cakes (I don't eat cakes for breakfast) something that looked like luncheon sausage that I didn't eat and some cheese under glad wrap along with a few very dry dates and figs. No toast bread at any time, just rolls difficult to toast. An omelet upon request came with more cheese than egg. Very poor. When a tour came in for a night it all changed and a buffet breakfast became available tho even that was not good. I would rate the service as 3 star at best. The outdoor swimming pool was only half full on arrival and guests were told for several days in succession that it would be available tomorrow. Also was , suddenly full when the tour party came in and suddenly waiters appeared around the pool and so did a pool guy who dished out a few towels when requested. None of this was available the rest of the time. When I advised the manager that I had paid for a buffet breakfast and outdoor pool he told me that there were not enough guests to warrant a buffet breakfast. There were at least 14 that I saw that day. Only one of the lifts worked and it could certainly have been cleaner, mostly it smelt like fish. The rooms were cleaned well tho I had to ask for fresh sheets after 4 nights. Once the outdoor pool was full it was great. Most of the staff did not speak English. A beautiful hotel let down by the poor service.
by A verified traveler from Johannesburg, South Africa
Zalagh Parc Palace, FezPosted Mar 1, 2011 on Hotels
The hotel is located far from the medina (25Dh taxi one-way) and the facilities are spartan. The bar fridge is empty and Internet access is not available in the rooms - access only near reception. The rooms are compact and cluttered with too much furniture. The staff are friendly and helpful. This establishment is rated 5 star - it should probably be a 3 star rated place though.
by A verified traveler
Zalagh Parc PalacePosted Jun 17, 2010 on Hotels
The Hotel is very beautiful with a great pool and several restaraunts within the hotel. It is very accomodating to Western guests to include a lounge and pool bar. It can be difficult to find alcohol in parts of Morocco. Everything was very clean and the hotel staff was very pleasant and helpful. I would stay here again.
by A verified traveler from Boston, MA
Unpleasant stayPosted Jan 22, 2010
The hotel looked nice and was well kept. What was less pleasing was the fact that there was no real hot water in the shower, only warm. Secondly, guests were charged 25 Dirhams (approx. $3) for 15 minutes use of the internet computer (the computer itself was nearing it's last breath), and worst of all, not all, but some of the staff were unpleasant, the worst being the head waiter at the restaurant, after 'suggesting' I pay for my meal immediately (rather than put it on my tab), I took out my wallet to pay, he forcefully put his hand in it and pulled out the money he claimed I owed him.
by A verified traveler
bad choicePosted Feb 10, 2009
It was really a bad choice. I will never recommend to any one, unprofessional workers to deal with starts from the hotel reception to the room services. Smoke is permitted any where in the hotel room towels looks very old. Im really so surprise how its a five starts hotel. hardly have I given 2 starts.
by A verified traveler from Sunnyvale, CA
Wouldn't recommend itPosted Sep 26, 2008
This hotel includes meals and it might have been the worst food we have ever had. The only option for meals is a buffet with no authentic foods available. By the last day my husband had gotten sick from something he ate, and was sick for the remainder of our time in Morocco. The location is too far from the main attractions for tourists. Everywhere else we stayed we were able to walk to everything we wanted to see within about 10-15 minutes. This was a 10-15 minute taxi ride into town. The hallways are very dark and you have to flip the switch to turn on lights as you travel down them. Our room was ok, the linens were very rough and one of our sheets was stained. The sofa in the room was also dingy. The towels were very rough too. This was definitely only a 2-star hotel.
by A verified traveler from Paris
Hyper satisfaite !Posted Sep 11, 2008 on Hotels
J'ai passé un super séjour au ZPP. Le service est excellent, on a été servi comme des rois. Le personnel a vraiment été sympa avec nous , on est arrivés deux fois en retard au buffet général mais on a quand même eu le droit à un buffet à part.. trop cool !!! Le seul hic de cet hôtel c'est qu'il est un peu loin du centre ville.
by A verified traveler from montreal
dark and coldPosted Jan 16, 2008
the hotel was like the city, bad. it's not 5 stars, its just a big 3 stars.