1/5 Terrible
Heather
Traveled with family
Nov 29, 2021
Disliked: Cleanliness, amenities, property conditions & facilities
We had stayed at this property previously and were given a studio suite instead of the suite we had reserved. However, we liked the hotel and decided to give it another try. Again, we reserved a suite.
My husband called the day before our arrival and the day of our arrival to confirm we would be receiving a suite upon check-in. Both times, an employee confirmed our room type. And yet, when we arrived, the front desk clerk told us we were in a studio suite. She blamed the placement on using a third party reservation site (Expedia) and said there was nothing she could do. Upon talking to a manager the next day, we were given the same excuse. They did nothing to compensate us for the difference in cost between the two room types and were not apologetic. They simply (and irrationally) blamed Expedia.
Additionally, the quality of this hotel has tanked. The hallways were quite dirty (a used q-tip remained in the hall for the duration of our three-night stay). Doors and walls are scratched and marked, and surfaces (like the elevator buttons) looked like they hadn’t been cleaned in months. The pool had a greasy-looking film as well. The night we arrived, the entire property smelled of sewage, which the front desk clerk could not explain.
We’re deeply disappointed in Hilton for allowing this hotel to decline. The high star ratings on Expedia definitely don’t reflect the current state of the property.
Stayed 3 nights in Nov 2021