弗伦山姆小池塘

Overall， it's a lousy stay from the check-in to check-out. During the check-in, we asked if we could leave our luggage in the concierge temporary for a quick shopping, but we were shocked by their answers - they will charge 5 pounds per luggage in cash! The room wasn't clean enough to me; there are some crumbs left on the carpet and couch. Within 20 mins, I called the house keeping twice to clean up those mess, but nobody answered the call not even to come! In the night, tried to turn on the desk lamp but suddenly realized all the desk lamps in the room are unplugged purposedly! By the time of check-out, I requested the staff to provide me the invoice which was promised by the staff do the check-in. That check-out guy said they never have such practice, and the check-in guy shall be new and does not know the rule! I disagreed this Hotel deserve 4-star rating.