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Canopy by Hilton Grand Rapids Downtown

Photo gallery for Canopy by Hilton Grand Rapids Downtown

Exterior
55-inch LED TV with cable channels, TV, Netflix
View from room
55-inch LED TV with cable channels, TV, Netflix
Desk, laptop workspace, blackout drapes, soundproofing

Overview of Canopy by Hilton Grand Rapids Downtown

Canopy by Hilton Grand Rapids Downtown

4.0 star property

9.2/10 Wonderful

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
131 Ionia Avenue SW, Grand Rapids, MI, 49503

Explore the area

  • Popular LocationVan Andel Arena5 min walk
  • Popular LocationDeVos Performance Hall12 min walk
  • Popular LocationGerald R. Ford Museum14 min walk
  • AirportGrand Rapids, MI (GRR-Gerald R. Ford Intl.)21 min drive

Room options

About this area

Grand Rapids

Canopy by Hilton Grand Rapids Downtown is located in Heartside, a neighborhood in Grand Rapids, and is in the entertainment district. DeVos Performance Hall and Gerald R. Ford Museum are cultural highlights, and travelers looking to shop may want to visit Downtown Market. Looking to enjoy an event or a game while in town? See what's going on at Van Andel Arena.
Visit our Grand Rapids travel guideOpens in a new window
Map

What's nearby

  • Van Andel Arena - 5 min walk
  • Urban Institute for Contemporary Arts - 6 min walk
  • Grand Rapids Children's Museum - 8 min walk
  • DeVos Performance Hall - 12 min walk
  • Gerald R. Ford Museum - 14 min walk

Getting around

  • Grand Rapids Station - 9 min walk
  • Gerald R. Ford International Airport (GRR) - 21 min drive

Restaurants

  • Stella's Lounge - 2 min walk
  • Two Beards - 3 min walk
  • Rockwell Republic - 4 min walk
  • San Chez Bistro - 5 min walk
  • Bistro Bella Vita - 5 min walk

About this property

Canopy by Hilton Grand Rapids Downtown

4-star hotel located in Heartside
At Canopy by Hilton Grand Rapids Downtown, you can look forward to a terrace, a coffee shop/cafe, and a garden. The onsite local and international cuisine theme restaurant, knoop, features light fare. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • Cooked-to-order breakfast (surcharge), self parking (surcharge), and luggage storage
  • 4 meeting rooms, a 24-hour front desk, and a water dispenser
  • Coworking spaces, an elevator, and smoke-free premises
Room features
All 155 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like late night room service and free WiFi.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 55-inch LED TVs with Netflix, Hulu, and streaming services
  • Wardrobes/closets, premium channels, and coffee/tea makers

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Hilton CleanStay

Social distancing

Contactless check-in and check-out
Guest accommodations are accessible via mobile device

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered self parking on site (surcharge; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:00 AM–10:00 AM: USD 5-17 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Knoop
  • Portico

Things to do

  • Fitness center

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Business center
  • Conference space (2300 square feet)
  • Coworking space
  • Meeting rooms - 4

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Handrails in stairways
  • Height-adjustable showerhead
  • Phone accessibility kit
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch LED TV
  • Cable channels
  • Hulu
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Soundproofing

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Free WiFi
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Business friendly
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Guest rating 4.5+
Guest rating 4.5+
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Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room (up to 50 lbs)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: between USD 5 and USD 17 per person (approximately)
  • Covered self parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Canopy By Hilton Rapids Rapids
Canopy by Hilton Grand Rapids Downtown Hotel
Canopy by Hilton Grand Rapids Downtown Grand Rapids
Canopy by Hilton Grand Rapids Downtown Hotel Grand Rapids

Frequently asked questions

Is Canopy by Hilton Grand Rapids Downtown pet-friendly?

Yes, this hotel allows dogs (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 50.00 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Canopy by Hilton Grand Rapids Downtown?

As of Nov 27, 2022, prices found for a 1-night stay for 2 adults at Canopy by Hilton Grand Rapids Downtown on Dec 19, 2022 start from $178.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Canopy by Hilton Grand Rapids Downtown?

Self parking is available for USD 22.00 per day.

What time is check-in at Canopy by Hilton Grand Rapids Downtown?

Check-in begins at 4:00 PM.

What time is check-out at Canopy by Hilton Grand Rapids Downtown?

Check-out is at 11:00 AM.

Where is Canopy by Hilton Grand Rapids Downtown located?

Located in Heartside, this hotel is within a 10-minute walk of Van Andel Arena, Grand Rapids Children's Museum, and Downtown Market. DeVos Performance Hall and Public Museum of Grand Rapids are also within 15 minutes. Grand Rapids Station is 9 minutes by foot.

Can I cancel my reservation for free at Canopy by Hilton Grand Rapids Downtown and receive a full refund?

Yes, Canopy by Hilton Grand Rapids Downtown offers free cancellation on select room rates, because flexibility matters! Please refer to Canopy by Hilton Grand Rapids Downtown cancellation policy on our site for more details about any exclusions or requirements.

Canopy by Hilton Grand Rapids Downtown Reviews

Canopy by Hilton Grand Rapids Downtown Reviews

Overall score and ratings

9.2

Wonderful

Rating 10 - Excellent. 205 out of 271 reviews" "
" "10 - Excellent 76%
Rating 8 - Good. 36 out of 271 reviews" "
" "8 - Good 13%
Rating 6 - Okay. 12 out of 271 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 13 out of 271 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 5 out of 271 reviews" "
" "2 - Terrible 2%

9.6/10

Cleanliness

9.1/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Stefanie
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the decor of the canopy hotel it has a moderb metro feel to it. The lobby was beautiful with a spiral staircase a lounge area. The room was comfy. Loved the feature of the tv screeb welcoming with my name nice touch. Bluetooth mirror didnt want to connect with my phone so not sure if it was on my end or the Bluetooth compatibility. The bed was very comfortable. The bathroom was unique but the shower and toliet area felt tight not much room. It was nice to have all the main restaurants and bars in walking distance to our hotel so no uber needed. Definitely a great spot will definitely stay again.

4/10 Poor

Andrew
Traveled with family
This experience was disappointing, stressful and a hassle. In May I booked a room at the Canopy Hilton in Grand Rapids through Expedia for an overnight stay in November. When I tried to check in, after driving hours and leaving my car in overnight parking, I was informed that my reservation would not be honored. The Canopy Hilton staff told me that they arranged to have me stay at a sister hotel, a Hampton Inn which was “a five minute walk” from the Canopy. The Hampton Inn was actually more than mile from the Canopy. This was unacceptable as I intentionally booked the Canopy Hilton hotel because of the proximity to Van Andel Arena and good reviews on Expedia. I was left to scramble to find an alternate hotel close to Van Andel Arena. I felt fortunate to find a hotel, but at a higher cost. I asked the Canopy Hilton for an overnight parking voucher. They readily gave me two vouchers for free parking. One for my companion, who was staying with me at the hotel from out of town, and one for me. When we tried to utilize the parking vouchers the next day, the vouchers had expired. I don’t understand why my reservation was not honored, considering I had booked the hotel months prior and received confirmation. The Canopy Hilton appears to be a nice hotel. It’s too bad I wasn’t able to stay there.
Stayed 1 night in Nov 2022

10/10 Excellent

Carmine
Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice modern and new
Stayed 1 night in Oct 2022

2/10 Terrible

Lori
Traveled with family
Disliked: Staff & service, property conditions & facilities
They claim to have "eco-friendly" a/c. It's really no a/c at all because it turns off if you go out to dinner or when you go to sleep. We wanted the room temperature cooled down to 68 while we went out to dinner so it was a good sleep temperature (it was a hot day) but it was at 77 and would not have changed since we weren't going to be present. This is NOT a/c--they should call this out clearly on the expedia webpage. We canceled the reservation and went to the JW Marriott where the a/c stayed at whatever temperature we wanted. They never refunded us! I had to get Expedia's help for this. Very unimpressive.
Stayed 5 nights in Oct 2022

10/10 Excellent

LaToya
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again when in the area. Very clean and nice.
Stayed 1 night in Oct 2022

10/10 Excellent

Luke
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that bed! Room was excellent. Staff was great! Best place to stay downtown!
Stayed 2 nights in Sep 2022

10/10 Excellent

Sarah
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking kind of stunk like not really a great area to park and unload bags. Found parking but had to hike with stuff:( ok for a quick trip with lite bags.
Stayed 1 night in Aug 2022

6/10 Okay

Matt
Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We enjoyed the room, it was well designed and comfortable. I booked a 2nd night and there was a pricing mistake on my bill that the on staff manager did not seem to want to fix. I had to go over the charges line by line to get him to understand the bill was incorrect. We also requested a check on our TV. The cable did not work properly. I was told that it would be checked into which was not true. For $400 per night you should not have to plug your own netflix account in to watch TV. Cable TV is a feature that is standard in any cheap crappy motel so I expect to be able to flip channels with great cable at the Hitlon.
Stayed 1 night in Aug 2022

2/10 Terrible

Zachary
Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
The hotel staff is awkward and rude. Checking the staff was organizing paper and didn’t help until they were done and then just handed the paper La for parking with no explanation. The said they will clean the room each morning and none of the 3 days did they clean it. There was trash in the hallways and the gym felt like it was never cleaned. The walls are super thin and I listened to people in the room next to mine all night.
Stayed 3 nights in Aug 2022

10/10 Excellent

Jocelyn
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022