Lovely resort but just 'fails' in a few small ways
Posted Mar 6, 2016
This is a lovely laid out resort with beautiful gardens and good facilities. Unfortunately we were not met at the airport but 'rescued' by a friendly taxi driver, our butler kept us waiting for 20 minutes at reception even though we were advised he would be 5 minutes. Room availability was at 3pm but he assured us he would have it ready early but I rang him at 3.20pm as we were still waiting (having arrived at 12.30pm) and had not had any further contact. Our private villa was situated next to the building site presently being developed by Sandals, so our plan of having quiet times next to our pool was spoilt (and we could not be moved). First impressions count!
We met the General Manager, by chance, who seems a very friendly chap. Having asked us our thoughts on the resort we told him of our problems which he studiously noted down. He advised he had another villa later in the holiday we could move to but it hardly seemed worth it at that time. He promised to get back to us but we did not hear anything further.
Overall the staff are very friendly. The food was good in Butch's and the french restaurant but only fair in the others.
We booked the Butler package and the service varied depending on the butler on duty at the time, some more attentive than others. One day we did not see one for 6 hours! Perhaps we needed to be more demanding. Our butler phone did not always work, nor did the charger we were supplied with.
A resort nearly as advertised, but no real value.