Ratings based on 209 Verified Reviews

3.7 out of 5
73% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

There was no more place to stay

Posted Apr 13, 2017
I book and paid 2 weeks before eastern week, so there were no more choices I get what I paid, don't expect too much, it cost you around 3 dollars to get to the hotel from the main sqare, you can walk down in about 10 to 15 minutes, but unless you are doing aerobics you can not go up walking, it is very steep It is clean, rooms do not have air conditioner, it is a little bit hot in April It seems like there have been some steps in bulding the rooms, not all are the same The nicest room we have, we have to change it because an issue with the drainage of the shower. Because it is like a true rancho and have a lot of wood in its construction, and looks nice and there is no noise and you can hear the birds, something during the night fell in my mothers arm, She was very lucky it was an little scorpion, previously she was move to other room because of the smell of insecticide in the first room ( the issue with the drainage was with other friends, we have 7 rooms) The issue with the scorpion is because the hotel is almost outside of the town and it is a rancho, we understand it and things make sense with the insecticide smell, so you have to take it into account and I don't know if older hotels in town have the same issue 2 people from the staff is rude, most of the staff is nice, you are not going to receive anything extra, it seems sometimes that there is not enough staff to get things work well We have a great time in Guanajuato, it is beautiful
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Old hotel with beautiful gardens

Posted Apr 4, 2017
Pros: The gardens and patios
Cons: Rooms needs updating, especially the bathrooms.
Location: Many goods things to do in San Miguel de Allende
This is a charming old hotel with beautiful gardens and a nice pool and jacuzzi, but the rooms need to be updated, specially the bathrooms. As well as some of the furnishings. Most of the staff was very courteous and went out of their way to help, except the man that was at the front desk when we arrived. We wanted different room, and we were willing to pay more. We got the lower ones with windows to the main road and the afternoon sun blasting on them. He will not accommodate us, told us the hotel was full. For the first two morning there were three tables for breakfast, on the third morning a big group of around 60 people had arrived, but the hotel has more than 50 rooms, so.... It is a good 10-15 minute walk to the center of town in cobblestone streets, but it is hard to return walking. Luckily taxis are very easy and cheap in San MIguel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
Facilities are beautiful, it needs updated, but overall great place to stay.
3 out of 5
by A verified traveler from Mexico

Charming, but lacking too much to want to return

Posted Feb 8, 2017
Pros: It's quiet, clean, and comfortable in general (other than lacking heat). The pool and hot tub were nice. The staff is very friendly.
Cons: Ensure warmth in winter months. Overhaul the menu. Train the staff. The friendly service suffers from slowness and lack of follow through.
Location: It's a bit of walk (or short drive) to town, but a good option for a quieter place. Be sure to visit the botanical gardens and restaurants in town.
We booked at the last minute, so staying in town was not an option. This hotel has charming facilities and is close enough for a walk or easy drive/taxi into town. The room was clean and well enough appointed for our family. The first problem we noticed was the lack of heat - we visited in February and the room was freezing - noticeably colder than the temperatures outdoors. They have no heating system or portable heaters, which is ostensibly why the rooms come with fireplaces. Which leads to the hotel's main problem - the staff, while very friendly and pleasant, lack training and commitment to follow through. When they offered to send someone to light a fire for us (the fireplaces don't come equipped with wood or matches), no one ever came. This problem is even more pronounced in the restaurant. The food is decidedly mediocre (in a country with great cuisine) and the service poorly trained and frightfully slow. This might be a nice place to stay in the warmer months, provided one commits to eating out in one of the city's many superior restaurants.
5 out of 5
by Pedro

Quiet and charming hotel in San Miguel de Allende

Posted Jan 9, 2017 on Hotels
If you want the real and authentic lodging experience, this is the place to stay. I have been visiting this hotel for more than 40 years and it has kept the same look and charm ever since.
5 out of 5
by Ivan

Excellent Service

Posted Jan 2, 2017 on Hotels
Great Place
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Beautiful setting

Posted Oct 9, 2016
Very comfortable with a friendly staff. Good restaurant and music.
4 out of 5
by JOSE M

This traveler left a rating score only Posted Aug 2, 2016 on Hotels
5 out of 5
by Elizabeth from Charlotte, NC

A great experience!

Posted Jun 21, 2016 on Hotels
Great place to stay! The staff was friendly and courteous. Room was nice and spacious. It's about a 10 min drive from the center of the city so you have to take a cab just let the front desk know and they'll call one for you. Overall great experience, will definitely be staying there again.
5 out of 5
by HUGO from Guadalajara

Awesome!

Posted May 23, 2016 on Hotels
We loved it!