Holiday Inn Hamburg, an IHG Hotel

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Hypo-allergenic bedding, down comforters, minibar, in-room safe
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Hypo-allergenic bedding, down comforters, minibar, in-room safe

Overview of Holiday Inn Hamburg, an IHG Hotel

Holiday Inn Hamburg, an IHG Hotel

4 out of 5

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Billwerder Neuer Deich 14, Hamburg, HH, 20539

Explore the area

  • Popular LocationDeichtorhallen4 min drive
  • Popular LocationInternational Maritime Museum5 min drive
  • Popular LocationMehr!-Theater am Großmarkt5 min drive
  • AirportHamburg (HAM)32 min drive

Choose dates to view prices

About this area

Hamburg

Holiday Inn Hamburg, an IHG Hotel is located in Rothenburgsort, a neighborhood in Hamburg, and is near a metro station and on a river. Miniatur Wunderland and Hamburg Dungeon are cultural highlights, and some of the area's popular attractions include Hamburger Dom and Hagenbeck Zoo. Looking to enjoy an event or a game? See what's going on at Barclaycard Arena or Volksparkstadion. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Huhnerposten Events Location - 4 min drive
  • Deichtorhallen - 4 min drive
  • International Maritime Museum - 5 min drive
  • Mehr!-Theater am Großmarkt - 5 min drive
  • Hamburg Cruise Center - 6 min drive

Getting around

  • Elbbrücken Station - 10 min walk
  • Rothenburgsort S-Bahn - 15 min walk
  • Hamburg Airport (HAM) - 32 min drive

Restaurants

  • Elbgarten — 1 min walk
  • Windfang — 1 min walk
  • Alt Deutsche Küche Elbbrücken — 3 min walk
  • Mein Doner — 3 min walk
  • Chaplin — 9 min walk

About this property

Holiday Inn Hamburg, an IHG Hotel

Riverfront Hamburg hotel in Rothenburgsort with 24-hour business center
This smoke-free hotel features a restaurant, a bar/lounge, and a 24-hour business center. WiFi in public areas is free. Other amenities include a conference center, a business center, and conference space. All 385 rooms offer comforts like pillow menus and down comforters, plus free WiFi and flat-screen TVs with satellite channels. Guests will also find minibars, room service, and coffee makers.
Holiday Inn Hamburg, an IHG Hotel offers 385 air-conditioned accommodations with minibars and safes. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (EUR 20 per day)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 14-19.50 for adults and EUR 14-19.50 for children
  • 1 restaurant
  • 1 bar/lounge
  • Room service available

Things to do

  • Playground

Family friendly

  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Russian

Business services

  • 24-hour business center
  • Computer station
  • Conference center (8923 square feet of space)
  • Meeting rooms - 17

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board (on request)
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in fee: EUR 35
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 35

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 12 2021 to December 31 2022 (dates subject to change):
  • Fitness facilities
  • Sauna

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for EUR 40.0 per day
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 6.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between EUR 14 and EUR 19.50 for adults, EUR 14 and EUR 19.50 for children (approximately)
  • Covered self parking fee: EUR 20 per day
  • Early check-in fee: EUR 35 (subject to availability)
  • Late check-out fee: EUR 35 (subject to availability)
  • Rollaway bed fee: EUR 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Hamburg Holiday Inn
Holiday Inn Hamburg
Holiday Inn Hotel Hamburg
Holiday Inn Hamburg Hotel
Holiday Inn Hamburg Hotel Hamburg
Holiday Inn Hamburg
Hamburg, An Ihg Hotel Hamburg
Holiday Inn Hamburg an IHG Hotel
Holiday Inn Hamburg, an IHG Hotel Hotel
Holiday Inn Hamburg, an IHG Hotel Hamburg
Holiday Inn Hamburg, an IHG Hotel Hotel Hamburg

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 251 out of 986 reviews
5 - Excellent 25%
Rating 4 - Good. 431 out of 986 reviews
4 - Good 44%
Rating 3 - Okay. 205 out of 986 reviews
3 - Okay 21%
Rating 2 - Poor. 64 out of 986 reviews
2 - Poor 6%
Rating 1 - Terrible. 35 out of 986 reviews
1 - Terrible 4%

4.1/5

Cleanliness

4.0/5

Staff & service

3.8/5

Amenities

3.7/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Claudia is an amazing manager ! Great service ! Thank you ! Amazing hotel ! Offsite parking free along the road
Stayed 1 night in Aug 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/5 Poor

Traveled with family
Disliked: Staff & service, property conditions & facilities
Old run down hotel with poor service
Booked a few days before the stay, and choose the hotel because they have a pool, which my two sons love. Further, the holel claimed to have free parking. When we arrived, the person in the hotel could not speak English, the pool was closed (they just forgot to inform us) and there was no parking available, other than in the hotel's basement which I had to pay for. Really bad service, and really bad handling of guests by the hotel staff. I would not recommend it to anyone!
Stayed 1 night in Jul 2021

4/5 Good

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great system and plan when is time to serve breakfast
Stayed 2 nights in Sep 2020

3/5 Okay

Stayed 4 nights in Jun 2020