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Flyzoo Hotel -- Alibaba

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Blackout drapes, iron/ironing board, free WiFi, bed sheets
Blackout drapes, iron/ironing board, free WiFi, bed sheets
Blackout drapes, iron/ironing board, free WiFi, bed sheets
Blackout drapes, iron/ironing board, free WiFi, bed sheets

Overview of Flyzoo Hotel -- Alibaba

Flyzoo Hotel -- Alibaba

4.5 out of 5

4.6/5 Wonderful

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationHangzhou Opera7 min walk
  • Popular LocationWulinmen Wharf7 min walk
  • Popular LocationZhejiang Museum of Natural History12 min walk
  • AirportHangzhou (HGH-Xiaoshan Intl.)46 min drive

Choose dates to view prices

About this area

Hangzhou

Located in Hangzhou, Flyzoo Hotel -- Alibaba is connected to a shopping center. Wulin Square is a notable landmark, and the area's natural beauty can be seen at West Lake and Xixi Wetland Park. Looking to enjoy an event or a game while in town? See what's happening at Huanglong Stadium or Yellow Dragon Sports Center.
Popular Location

What's nearby

  • Hangzhou Opera - 7 min walk
  • Wulinmen Wharf - 7 min walk
  • Zhejiang Museum of Natural History - 12 min walk
  • Wulin Square - 14 min walk
  • Baochu Pagoda - 4 min drive

Getting around

  • Wulin Square Station - 7 min walk
  • Hangzhou East Railway Station - 8 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 46 min drive

Restaurants

  • Moguoshuijiao — 5 min walk
  • Muxin Coffee — 6 min walk
  • Starbucks — 7 min walk
  • The Grandma's — 8 min walk
  • Finite Coffee — 8 min walk

About this property

Flyzoo Hotel -- Alibaba

Luxury hotel connected to a shopping center in Hangzhou with 3 restaurants
3 restaurants, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, self parking, and dry cleaning. All 289 rooms offer free WiFi, room service, and TVs with cable channels. Coffee makers and electric kettles are among the other amenities that guests will find.
Flyzoo Hotel -- Alibaba offers 289 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Televisions come with cable channels.

Bathrooms include slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CNY 60 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: CNY 138 for adults and CNY 138 for children
  • 3 restaurants and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Shopping mall

Family friendly

  • Children's toys
  • Laundry facilities

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service

Languages spoken

  • Chinese
  • English

Business services

  • Meeting rooms - 2

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Towels

Entertainment

  • Cable channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Iron/ironing board (on request)
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests must contact this property in advance to reserve onsite parking and register their license plates. Contact the office using the information on the reservation confirmation received after booking.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 1000.0 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 138 for adults and CNY 138 for children (approximately)
  • Self parking fee: CNY 60 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Flyzoo Hotel -- Alibaba Hotel
Flyzoo Hotel -- Alibaba Hangzhou
Flyzoo Hotel -- Alibaba Hotel Hangzhou

Frequently asked questions

4.6
Wonderful
Rating 5 - Excellent. 12 out of 18 reviews
5 - Excellent 67%
Rating 4 - Good. 5 out of 18 reviews
4 - Good 28%
Rating 3 - Okay. 1 out of 18 reviews
3 - Okay 6%
Rating 2 - Poor. 0 out of 18 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 18 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.6/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the design, cleanliness, and location
Stayed 1 night in Nov 2019

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Interesting concept, but still experimental
If you are not Chinese citizen or long-term resident, you don't get to enjoy much. Self-checkin is only for guests with a Cinese ID card, so foreigners need to br checkedbin manually, and they do not even have a piece of paper to give you for the room # or wifi pass. If you are a foreigner, again, you don't get to use Alipay, so you cannot use vending mac/ine, you cannot order roomservice etc. I don't speak Chinese, and the smart speaker in the room only understand Cinese. Face recognition key was convenient, but nothing notable. Nowadays, the China government is restricting foreigners w/o Cinese bank account to use mobile paymebt apps, so this place is not for visitors. Self check in was more efficient at CitizenM than here. Without Alipay, again, you don't get to enjoy the nearby shopping mall either. Besides those, breakfast was very very good.
Stayed 1 night in Aug 2019

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond robotic. Great!
Amazing stay ( 22/8/2019) to explore the technology and the comfort level is beyond and above the similar ranking hotel. I want to praise the lady officer who helped me to search & book restaurant in Hangzhou city, ordered the taxi service to send us there, even monitored the restaurant booking status and willing to update me via her WeChat. Obviously, it’s not a robotic environment when you need human touch. The officers ( including one more senior gentleman, her superior, I guess) were there to assist to meet my needs, it’s beyond their hotel provision but they gave me the good impression about the hospitality and feel good. Thanks you, you know who you are.
Stayed 1 night in Aug 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019