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Hanoi Emerald Waters Hotel & Spa

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Terrace/Patio
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk

Overview of Hanoi Emerald Waters Hotel & Spa

Hanoi Emerald Waters Hotel & Spa

4 out of 5

4.8/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

  • Popular LocationHoan Kiem Lake3 min walk
  • Popular LocationHanoi Opera House11 min walk
  • Popular LocationSt. Joseph's Cathedral12 min walk
  • AirportHanoi (HAN-Noi Bai Intl.)37 min drive

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About this area

Hanoi

Located in Hanoi's Hoan Kiem neighborhood, Hanoi Emerald Waters Hotel & Spa is in the entertainment district and near the boardwalk. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and travelers looking to shop may want to visit Dong Xuan Market and Lotte Center Hanoi. Train Street and Ho Tay Water Park are also worth visiting. Guests love the hotel's location for the sightseeing.
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Popular Location

What's nearby

  • Thang Long Water Puppet Theatre - 3 min walk
  • Hoan Kiem Lake - 3 min walk
  • Ngoc Son Temple - 4 min walk
  • Hanoi Opera House - 11 min walk
  • St. Joseph's Cathedral - 12 min walk

Getting around

  • Hanoi Long Bien Station - 17 min walk
  • Noi Bai Intl. Airport (HAN) - 37 min drive

Restaurants

  • Salmon Run — 1 min walk
  • Black Jack's — 3 min walk
  • Green Tangerine — 3 min walk
  • Giang Cafe — 4 min walk
  • WannaWaffle? — 4 min walk

About this property

Hanoi Emerald Waters Hotel & Spa

Luxury Hanoi hotel in Hoan Kiem, walk to Thang Long Water Puppet Theatre
This hotel features a full-service spa, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area, and massage/treatment rooms. All 50 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. Guests can enjoy fireplaces, and other standard amenities include minibars, coffee makers, and flat-screen TVs.
Hanoi Emerald Waters Hotel & Spa offers 50 accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. Each accommodation is individually decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

EF Massage & Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Breakfast available for a fee daily 6:30 AM–10:00 AM: VND 230000 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • Vietnamese

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Fireplace
  • Free local calls
  • Individually decorated
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing

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Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in
Minimum check-in age - 16

Check-out

Check-out before noon
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are available for VND 10.00 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: VND 230000 per person (approximately)
  • Airport shuttle fee: VND 412000 per vehicle (one-way)
  • Airport shuttle fee per child: VND 412000 (one-way), (up to 12 years old)
  • Crib (infant bed) fee: VND 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old
No onsite parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa

Property is also known as

Emerald Waters Hotel
Hanoi Emerald Waters
Hanoi Emerald Waters Hotel
Hanoi Emerald Waters & Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel
Hanoi Emerald Waters Hotel & Spa Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel Hanoi

Frequently asked questions

4.8
Exceptional
Rating 5 - Excellent. 655 out of 840 reviews
5 - Excellent 78%
Rating 4 - Good. 167 out of 840 reviews
4 - Good 20%
Rating 3 - Okay. 14 out of 840 reviews
3 - Okay 2%
Rating 2 - Poor. 3 out of 840 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 840 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.9/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel , Can't say enough about the staff at this hotel . They made are say enjoyable . We will stay there again the next time we are in Hanoi Breakfast was good , rooms were a little out and outdated but very clean and comfortable. I recommend the rooms with a balcony. They add a lot more room and nice place to sit and take in the city below .
Stayed 1 night in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliest place helpful in every way
We’re staying twice at this hotel it was such a welcoming place. The staff are sincere in their desire to help and welcoming their guests. Reception manager Jasmine is a doll. Anything for a smile from her.
Stayed 2 nights in Mar 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good location, staff was super friendly and helpful, good breakfast. Great for a couple of nights.
Stayed 1 night in Feb 2020