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Oriental Suite Hotel & Spa

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Featured Image
Terrace/Patio
Minibar, in-room safe, soundproofing, iron/ironing board
Minibar, in-room safe, soundproofing, iron/ironing board
Minibar, in-room safe, soundproofing, iron/ironing board

Overview of Oriental Suite Hotel & Spa

VIP Access

Oriental Suite Hotel & Spa

4 out of 5

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationHoan Kiem Lake3 min walk
  • Popular LocationSt. Joseph's Cathedral9 min walk
  • Popular LocationHanoi Opera House17 min walk
  • AirportHanoi (HAN-Noi Bai Intl.)39 min drive

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About this area

Hanoi

Located on a lake, Oriental Suite Hotel & Spa is in Hanoi's Hoan Kiem neighborhood, an area with good shopping. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Hanoi Old City Gate and St. Joseph's Cathedral. Looking to enjoy an event or a game while in town? See what's going on at My Dinh National Stadium. Guests love the hotel's quiet location.
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Popular Location

What's nearby

  • Dong Kinh Nghia Thuc Square - 2 min walk
  • Hoan Kiem Lake - 3 min walk
  • Hang Gai Street - 3 min walk
  • St. Joseph's Cathedral - 9 min walk
  • Hanoi Opera House - 17 min walk

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Noi Bai Intl. Airport (HAN) - 39 min drive

Restaurants

  • Romance — 1 min walk
  • Buon Dua Le Cafe — 3 min walk
  • Fagioli Coffee — 3 min walk
  • Corner Beer — 4 min walk
  • Fat Cat Bar — 4 min walk

About this property

Oriental Suite Hotel & Spa

Lakefront Hanoi hotel in Hoan Kiem, walk to Hoan Kiem Lake
A full-service spa, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, a snack bar/deli, and massage/treatment rooms. All 40 soundproofed rooms provide free WiFi, free wired Internet, and minibars. Guests can enjoy fireplaces, and other standard amenities include room service, rainfall showerheads, and LCD TVs.
Oriental Suite Hotel & Spa offers 40 accommodations with fireplaces and minibars. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
O'spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 10 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Vietnamese

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower

Entertainment

  • Cable channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Fireplace
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

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Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 4 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 10 per person (approximately)
  • Airport shuttle fee: USD 19 per room (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Early check-in is available for groups that reserve 5 rooms or more.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 10 years old are not allowed in the spa without adult supervision
Guests under 6 years old are not allowed in the spa

Property is also known as

Serenade Hanoi
Serenade Hotel
Serenade Hotel Hanoi
Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite
Oriental Suite & Spa Hanoi
Oriental Suite Hotel & Spa Hotel
Oriental Suite Hotel & Spa Hanoi
Oriental Suite Hotel & Spa Hotel Hanoi

Frequently asked questions

4.7
Exceptional
Rating 5 - Excellent. 766 out of 997 reviews
5 - Excellent 77%
Rating 4 - Good. 193 out of 997 reviews
4 - Good 19%
Rating 3 - Okay. 25 out of 997 reviews
3 - Okay 3%
Rating 2 - Poor. 8 out of 997 reviews
2 - Poor 1%
Rating 1 - Terrible. 5 out of 997 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.9/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very helpful with face masks due to virus alerts and baggage storage and extra time in the hotel before our flight. Breakfast was terrific.
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

4/5 Good

Liked: Staff & service
Three Night stay
Checked in for a Three night stay, had to change Rooms the 1st Night and down Graded to one of a lesser standard due to Building works going on through the night, directly opposite, Noise was unbearable, Reception Staff and Management couldn't do enough, what the Hotel lacks in some departments they certainly make up for with their response to a problem and they seem to solve them to a good standard, tried out the Hotel Spa with my Wife and that was very Good and priced well, we would recommend to any couples to give this a go before taking one of the many street Spa's. Breakfast was OK, all in all, a relatively good stay but beware street facing Rooms.
Stayed 3 nights in Feb 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, especially the staff, is great. What more is there to say?
Stayed 3 nights in Feb 2020