Located on a lake, Oriental Suite Hotel & Spa is in Hanoi's Hoan Kiem neighborhood, an area with good shopping. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Hanoi Old City Gate and St. Joseph's Cathedral. Looking to enjoy an event or a game while in town? See what's going on at My Dinh National Stadium. Guests love the hotel's quiet location.
Lakefront Hanoi hotel in Hoan Kiem, walk to Hoan Kiem Lake
A full-service spa, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, a snack bar/deli, and massage/treatment rooms. All 40 soundproofed rooms provide free WiFi, free wired Internet, and minibars. Guests can enjoy fireplaces, and other standard amenities include room service, rainfall showerheads, and LCD TVs.
Oriental Suite Hotel & Spa offers 40 accommodations with fireplaces and minibars. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
O'spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet
Parking and transportation
Wheelchair-accessible parking available
24-hour roundtrip airport shuttle (surcharge)
Area shuttle (surcharge)
Food and drink
Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 10 per person
1 restaurant and 1 coffee shop/café
Room service available
Things to do
Free newspapers in lobby
24-hour front desk
Dry cleaning service
3 treatment rooms
Couples treatment room(s)
Massage - deep-tissue
Massage - hot stone
Massage - Thai
Spa open daily
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Kids stay free! Up to 4 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Fee for buffet breakfast: USD 10 per person (approximately)
Airport shuttle fee: USD 19 per room (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Early check-in is available for groups that reserve 5 rooms or more.
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 10 years old are not allowed in the spa without adult supervision
Guests under 6 years old are not allowed in the spa
Property is also known as
Serenade Hotel Hanoi
Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite & Spa Hanoi
Oriental Suite Hotel & Spa Hotel
Oriental Suite Hotel & Spa Hanoi
Oriental Suite Hotel & Spa Hotel Hanoi
Frequently asked questions
Yes, Oriental Suite Hotel & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Oriental Suite Hotel & Spa cancellation policy on our site for more details about any exclusions or requirements.
No, pets are not allowed at this property.
Check-in is from 2:00 PM - midnight.
Check-out is at noon.
Yes, there's an airport shuttle. A fee of USD 19 per room applies.
Located in Hoan Kiem, this spa hotel is within a 5-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Hanoi Old City Gate and Dong Xuan Market are also within 10 minutes. Hanoi Long Bien Station is 11 minutes by foot and Hanoi Railway Station is 20 minutes.
Checked in for a Three night stay, had to change Rooms the 1st Night and down Graded to one of a lesser standard due to Building works going on through the night, directly opposite, Noise was unbearable, Reception Staff and Management couldn't do enough, what the Hotel lacks in some departments they certainly make up for with their response to a problem and they seem to solve them to a good standard, tried out the Hotel Spa with my Wife and that was very Good and priced well, we would recommend to any couples to give this a go before taking one of the many street Spa's. Breakfast was OK, all in all, a relatively good stay but beware street facing Rooms.