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Phoenix Palace Hotel Hanoi

4.0 star property
Hotel with free parking, steps from St. Joseph's Cathedral of Hanoi

Choose dates to view prices

Photo gallery for Phoenix Palace Hotel Hanoi

Daily buffet breakfast (VND 100000 per person)
Interior
Family Suite, Balcony, City View | Minibar, in-room safe, desk, soundproofing
Reception
Front of property
Phoenix Palace Hotel Hanoi is near Hanoi Old Town Night Market, offering a restaurant and dry cleaning services. Guests enjoy in-room WiFi and are perfectly positioned to visit St. Joseph's Cathedral or rent bikes for city exploration.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Laundry
  • Housekeeping
  • Parking included
  • 24/7 front desk

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Double Room (with Window)

Deluxe Double Room (with Window) | Minibar, in-room safe, desk, soundproofing

Deluxe Double Room (with Window)

7.6 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Free bottled water
Minibar
  • 236 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite, Balcony, City View

Family Suite, Balcony, City View | View from room

Family Suite, Balcony, City View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Free bottled water
  • 322 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite Double with Bacolny and city View

Suite Double with Bacolny and city View | Minibar, in-room safe, desk, soundproofing

Suite Double with Bacolny and city View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Free bottled water
Minibar
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Room (with Window)

Deluxe Triple Room (with Window) | Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room (with Window)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Free bottled water
Minibar
  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Quadruple Room, City View

Deluxe Quadruple Room, City View | View from room

Deluxe Quadruple Room, City View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Free bottled water
Minibar
  • 376 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Connecting Room

Connecting Room | Living area | Flat-screen TV

Connecting Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Free bottled water
  • 53 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

View all photos for Connecting Room With City View

Minibar, in-room safe, desk, soundproofing

Connecting Room With City View

  • Sleeps 5

View all photos for Deluxe Family Room With Big Window

Minibar, in-room safe, desk, soundproofing

Deluxe Family Room With Big Window

  • Sleeps 3

View all photos for Deluxe Quadruple Room With City View

Minibar, in-room safe, desk, soundproofing

Deluxe Quadruple Room With City View

  • Sleeps 4

View all photos for Triple Room With Balcony

Minibar, in-room safe, desk, soundproofing

Triple Room With Balcony

  • Sleeps 3

View all photos for Family Suite Room With Balcony

Minibar, in-room safe, desk, soundproofing

Family Suite Room With Balcony

  • Sleeps 4

Suite Double With Bacolny And City View

  • Sleeps 2

View all photos for Deluxe Double Room With Window

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room With Window

  • Sleeps 2

View all photos for Suite Junior Room With Balcony

Minibar, in-room safe, desk, soundproofing

Suite Junior Room With Balcony

  • Sleeps 2

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Reception

Hilton Garden Inn Hanoi

Hoan Kiem
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.6 out of 10, Excellent, 349 reviews
$85 nightly
The price is $92
Nov 29 - Nov 30
Total with taxes and fees
Hilton Garden Inn Hanoi
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About the neighborhood

Map
27A Phu Doan Str, Old Quarter- Hoan Kiem Dist, Hanoi

What's nearby

  • St. Joseph's Cathedral of Hanoi - 2 min walk - 0.1 miles
  • Hoan Kiem Lake - 7 min walk - 0.4 miles
  • Hanoi Old Town Night Market - 10 min walk - 0.6 miles
  • Thang Long Water Puppet Theatre - 10 min walk - 0.6 miles
  • Hanoi Opera House - 15 min walk - 0.8 miles

Getting around

  • Hanoi Railway Station - 16 min walk
  • Noi Bai Intl. Airport (HAN) - 41 min drive

Restaurants

  • ‪Phở Gà Nguyệt - ‬1 min walk
  • ‪Thái Đạt - Đồ Nướng Trung Hoa - ‬1 min walk
  • ‪Still Color CF 32 Thọ Xương - ‬2 min walk
  • ‪Lucky 3 Hotel - ‬2 min walk
  • ‪Ngoam - ‬1 min walk

About this property

Phoenix Palace Hotel Hanoi

Upscale hotel near Hoan Kiem Lake
Close to St. Joseph's Cathedral of Hanoi and Hanoi Old Town Night Market, Phoenix Palace Hotel Hanoi provides a terrace, dry cleaning/laundry services, and a business center. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and ATM/banking services
  • Smoke-free premises, luggage storage, and a computer station
Room features
All guestrooms at Phoenix Palace Hotel Hanoi feature comforts such as air conditioning, as well as amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with bidets and tubs or showers
  • Flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

Similar properties

Family Suite Room With City View | Premium bedding, minibar, in-room safe, desk

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  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
10.0 out of 10, Exceptional, 1,402 reviews
$60 nightly
The price is $65
Dec 2 - Dec 3
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: VND 100,000 for adults and VND 50,000 for children
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 100000 for adults and VND 50000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Phoenix Palace Hotel
Phoenix Palace Hanoi
Phoenix Palace Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel
Phoenix Palace Hotel Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel Hanoi

Frequently asked questions

Is Phoenix Palace Hotel Hanoi pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Phoenix Palace Hotel Hanoi?

As of Nov 2, 2025, prices found for a 1-night stay for 2 adults at Phoenix Palace Hotel Hanoi on Nov 9, 2025 start from $57.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Phoenix Palace Hotel Hanoi?

Self parking is free at this property.

What time is check-in at Phoenix Palace Hotel Hanoi?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Phoenix Palace Hotel Hanoi?

Check-out is at noon.

Where is Phoenix Palace Hotel Hanoi located?

Located in Old Quarter, this hotel is steps from Hang Da Market and St. Joseph's Cathedral of Hanoi. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 10 minutes. Hanoi Railway Station is 16 minutes by foot and Hanoi Long Bien Station is 18 minutes.

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Phoenix Palace Hotel Hanoi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 100 reviews
Rating 8 - Good. 31 out of 100 reviews
Rating 6 - Okay. 12 out of 100 reviews
Rating 4 - Poor. 2 out of 100 reviews
Rating 2 - Terrible. 0 out of 100 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Darcie

Liked: Cleanliness, staff & service, amenities
The staff were helpful and everything we wanted to see was in easy walking distance.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tyng Song

Liked: Amenities
This hotel is heavily booked. They had to give me a family room for me, a solo travaller. The location is very convenient. Few minutes walking distance to train street.
Stayed 1 night in Mar 2024

8/10 Good

Randal

Liked: Cleanliness, staff & service, room comfort

One Night Only

One night. Got upgraded as a courtesy.
Stayed 1 night in Dec 2024

6/10 Okay

Michael

spacious room, early check-in, very bad TV reception, good breakfast, central location in Old Quarter, but directly across from the hospitol garbage collection area with trucking done at all hours of the day.
Stayed 3 nights in Mar 2024

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The negative part of staying here was that you could hear everything happening in the halls. And every other night of our stay a family checked in and screamed and yelled while running up and down the halls late at night. Sometimes people were just hanging out in the halls having loud conversations. The walls are quite thin. The positives were that the breakfast was delicious. Small but tasty! The staff were kind and friendly. The location was great. Very close to the lake, shopping and restaurants.
Stayed 14 nights in Jan 2023

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our time at the Phoenix Palace. Anna, the manager, was incredibly kind and made us feel exceptionally welcome and cared for. She always responded to our requests with an open heart, no matter the time or complexity. Anna is undoubtedly the hotel's greatest asset. Her perfect English, warm smile, and abundant patience create an atmosphere where guests feel more like friends. We'd also like to express our gratitude to Peter for his kind assistance during our stay. The hotel itself is comfortable and boasts an amazing location. It's clean and provides a sense of safety. While the breakfast was enjoyable, we found that the cooking lady wasn't as hospitable as the aforementioned staff members. However, on the whole, we have nothing but positive feedback about this hotel. We highly recommend the Phoenix Palace.
Stayed 18 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La gentillesse du personnel, chambre tres correcte. Quartier moyen En globalité tres satisfaisant
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly and helpful staff. Would recommend to all.
Stayed 2 nights in Sep 2019

4/10 Poor

yeon jin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

기계실옆 최악의 룸 불편하게 만드는 직원의 태도 비추

젤 꼭대기 기계실 옆에 방을 주셔서 밤에도 아주 시끄럽게 잤어요 친구가 방 옮ㄱㅣ기 귀찮다고해서 걍 지내긴했지만 생각할수록 기분나빠요 그리고 투어가는날 픽업와서 차타려고 하니 동그란안경쓴 단발머리 여직원이 붙잡고 얘길하는데 자기네 호텔도 투어등등 예약가능하니 프론트 이용하라고 하더군요 지금 상품보여줄까?하는데 할말을 잃었습니다 그걸 꼭 나가는 사람 붙잡고 할 이야긴지 원~~영어를 좀 만 더 잘했음 뭐라한소리 하고싶더군요 조식은 한번먹고 맛없어 바로 옆 쌀국수가게가서 먹었어요 그집 쌀국수 진짜 맛있습니다 추천드려요 위치는 여기저기 다니기 편한 위치지만 룸상태 직원의 태도로 다시 가고싶지도 추천하고싶지도 않습니다
Stayed 4 nights in Dec 2018

10/10 Excellent

JUNGBAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

여기 숙박 하세요~

음..가성비 대비 괜찮아요. 조식도 괜찮은데 조식 서비스는 조금 점수가 떨어지네요. 뷔페 이외에 쌀국수를 먹을수 있는데 이거는 아는 사람만 먹을수 잇어요. 식당에 투숙객이 앉으면 직원이 와서 시킬수 있다 라고 서비스 를 해야 되는데... 그렇지 않아여..한마디로 지 밥그릇 지가 챙겨야 된다고 주방에 가서 직접 이야기 해야 쌀국수 를 줍니다. 그외에는 흠 잡을께 없어요..아주 좋아요
Stayed 3 nights in Apr 2019

10/10 Excellent

Dawon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good exellent!

Very good! Very clean! Very kind!
Stayed 1 night in Apr 2019

10/10 Excellent

Shoshana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

The hotel is not far from the center. The staff are friendly. Quite clean.
Stayed 3 nights in Mar 2019

8/10 Good

Arno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien placé et avec bon rapport qualité prix
Stayed 1 night in Mar 2019

8/10 Good

heechang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

괜찮아요

적당한 가격에 잘 지내고 왔습니다. 저층이나 벽쪽에 있는 방은 절대로 피하세요. 하루자고 방 바꾸어 달라고 했네요
Stayed 5 nights in Feb 2019

8/10 Good

heechang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

괜찮아요

성요셉 성당 근처. 시내 관광하기 편하고 큰 길옆이라 찾기도 쉽네요. 저층 보다는 고층 벽쪽 전망 보다는 시내 전망으로 숙박하세요..
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities

온라인 정보의 70%

복잡한 관광지 거리에 살짝 비켜난 위치이나 병원 건너편이라 밤에 약간 음침한편. 밤 11시 무렵까지는 주변으로 길거리 쌀국수와 술집이 있고요. 창문이 있는 객실도 옆 건물과 초근접해 있어서 큰의미는 없었음. 담배냄새가 약간 나는데 턴업 서비스가 방향제를 들큰하게 뿌려대서 더 힘들었습니다. 조식은 절대 사진처럼 나오지 않습니다.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

만족

너무 친절했고 다시 가고 싶음.
Stayed 1 night in Oct 2018

6/10 Okay

yonggu, seoul

가격대비 만족스럽지 않다

옆건물이 공사중이라 아침부터 벽을 치는 소리에 잠을 잘 수 없었다. 위치는 나쁘지 않다.
Stayed 4 nights in Mar 2018

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok

Personale og værelsets renhed fejlede intet. Morgenmads buffeten var ikke særlig god. Mange fluer og havde stået fremme længe. Morgenmad fra menuen var bedre. “Værelse med udsigt/vindue” holder ikke. Der var vinduer, men med “udsigt” direkte ind i en mur dækket med planter 20cm væk.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

Leuk voor 1 nachtje

Ik vond het een kamer voor maar 1 nachtje . De kamer was behoorlijk verouderd Ik heb mij behoorlijk geërgerd als ik iets wilde boeken of bestellen werd de prijs altijd in USD dollar genoemd (ik ben in Vietnam anders was ik wel naar Amerika geweest om in dollar te betalen). Zo irritant.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가성비 좋은 숙소

저렴한 가격대비 깔끔하고 위치좋은 숙소였습니다^^
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

저렴한 가격에 하루정도 머물기 좋음

위치 자체는 호안끼엠 호수나 성요셉 성당과 가까워서 좋았습니다. 조식 퀄리티도 만족합니다. 다만 호텔 공사를 하는거 같았는데 아침 너무 이른 시간부터 공사하는 소리가 들리고 에어콘이 나오긴하지만 더워서 잠을 자꾸 깼습니다. 방안이 너무 더웠어요.

10/10 Excellent

potomun, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ツーリストゾーンに位置し清潔な環境

フロントのスタッフさんは親切です。部屋も清潔で綺麗です。ハノイの交通はすごく悪いのでこの辺りでホテルをとってタクシーを利用しやすい環境がいいと思います。フロントに頼めば安心なタクシーを呼べます。街で拾ったタクシーはほぼ、ぼったくりタクシーです。 朝食に巻き寿司がでて大喜びでした。
Stayed 2 nights in Mar 2018

10/10 Excellent

Claire , Colorado, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great A/C and Brekkie!

Phoenix Palace Hotel was a great hotel for my husband and I to explore Hanoi! The staff were very kind and the breakfasts were delicious! So much food!! The rooms were very spacious and had great A/C units! We walked everywhere around the city from this spot-great location!
Stayed 3 nights in Mar 2018

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities

Great value

This is a great hotel with great staff. The value is also pretty good. Rooms are more spacious than you would get in the heart of the Old Quarter, but the location is still very good and close to landmarks such as the Cathedral. My only complaint is during my stay there was constant construction in the building next door. It was so loud and sounded like it was in my room. It started every day at 7:00 am, and sometimes very late at night. As soon as this construction finishes this will be an amazing place to stay!
Stayed 7 nights in Jan 2018