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"cleanest room, friendly staff, although it takes a while to check in and out"

"We are from London on a family trip and had visited Kochi and Munnar so we were at the end of our trip to Kerala where we wanted to relax and enjoy the weather for a few days. We were glad we chose this resort as we really did relax, and have a lovely break so for us, it is probably the best resort in Alleppey! The resort is located in Beautiful lush green surroundings, very peaceful and serene that is very pretty. The staff all work hard to look after it from the ground staff and cleaners, to room service and management. Adarsh, Saidul, Matthew made us feel special, spoke good English and understood our requirements, feedback and gave great customer service. It was our 25th anniversary and they gave us balloons and decorated the room, as well as a freshly made cake which we all really enjoyed and appreciated. The food is excellent!! We didn’t go anywhere else as it was so comfortable, everyday there was plenty of choices. Dipankar, Manoj, Saidul and the Chefs are excellent and passionate about their restaurant, they gave us great service throughout. Aditi and Marcy are also doing very well. The activity room is excellent, with good options for all ages, especially the Table tennis / pool table. The room service staff including Akshay and Shalini are thorough and very friendly too. Overall we had an amazing stay because the location, food, staff were very good so it was one of our best family holidays abroad. Thanks to all the staff at Sterling Lake! "

"Excellent. friendly staff. Very good restaurant and food service. Over all a very nice experience."

"Great room, customer service and breakfast buffet. Everything was really nice. The rooftop restaurant had great food and vibes. Defs worth the price! "

"Initially we booked a standard AC room but upgraded to a deluxe AC room on the 2nd floor which has been constructed newly. The room had ample space with a small balcony as well as with TV and a small storage cupboard. The room, attached bathroom-toilet was clean and the bed linen as well as towels were clean. Provision for tea/coffee in the room was available. A table chair would have been nice. Nearby dining options are available. The not-so good reviews are mostly due to the standard rooms on the first floor. Overall, a decent budget hotel close to the Kayamkulam train station with friendly front-desk staff who can arrange transport to visit nearby places."

"Overall very good experience "

"Restaurant menu can be greatly improved "

"Very good food and clean and no mosquitoes "

"We booked a pool villa which was spacious and allowed for an extra bed and selerate room for our teenage son. The villa was clean with good amenities, the pool was nice for cooling off when the main pool was busier but was a little small. The main pool area was lovely and warm with view of the lake and much needed lake breeze. There isn't much in walking distance but the main attraction is the lake and views. We were able to hop into a rickshaw for shops, ATM and bird sanctuary. There is table tennis and other games. Nice food and attentive staff, sometimes a lottle too attentive when you wanted to eat a meal in peace. Room service was excellent "