3/5 Okay
Amanda
Traveled with family
Sep 29, 2021
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very quiet, clean, and comfortable. It was overly expensive though, and lacked amenities like a pool, hot tub, or restaurant. The rooms did have a kitchenette so I think it’s better suited for extended stays. The rooms do have a very nice air conditioning system which is rare in Alaska so that was a nice bonus.
When we checked in I asked for a late check out and was told that we could check out at 12:30 instead of the normal 12:00 time. But the next morning someone pounded like they were the police at our door, at exactly 12:00 which scared the heck out of me. I didn’t answer and just said through the door that we were busy and would be out at 12:30. Then just a moment later we got a call from the front desk. It was the same person who checked us in and gave us late check out! She told me that check out is at noon and asked if could be out of the room in the next couple minutes. I was confused and told her that she was the one that gave me the late check so I wasn’t sure why they were chasing us out and treating us like that. I asked if we needed to leave right then since I wasn’t sure what was going on and felted very harassed. She then remembered she gave me the late check out and said it was fine to be out at 12:30. We left immediately after that call because we were so uncomfortable. I have never been chased out of a hotel like that and it ruined our stay. We won’t return because of it.
Stayed 1 night in Sep 2021