2/5 Poor
Verified traveler
Traveled with group, Traveled with partner
23 Feb 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To our (my partner and I) surprise, the hotel wasn’t as clean as it should be - especially with COVID. I always inspect the bed and pillows when I stay at a hotel/resort. To my disgust, there was hair everywhere and what looked like, used pillow cases and sheets that were either not changed or cleaned properly.
In addition, the bathroom looked nothing like the photos and was way too small, regardless of it being built awkwardly.
I had even called the front desk to ask for a different room, but the guy said “all rooms were booked for the rest of my stay except for my last night”. So obviously, it was pointless to change rooms on our last night there. So, because of the major lack of cleanliness, specifically on the bed, I had to put a tshirt over the pillow sheets. Luckily, it was warm enough to not use their blankets. All else, I wiped down with the clorox wipes I brought with me from home.
The pool was a big disappointment, but I guess they don’t really need one since the beach is just right there. Let’s not forget another major thing whenever I come to Hawaii that makes me LOVE coming - is being greeted upon arrival with warm welcomes, refreshers and a lei. This hotel didn’t have ANY of that.
I think the only two things that can slightly make up for all of this, was that the beach was literally a step outside the hotel and the location is right in the middle of all the shopping & the beach walk.
Stayed 4 nights in Feb 2021
