Ratings based on 254 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Hotel Ghetto and Photoshopped

Posted Apr 17, 2017
Pros: Nothing
Cons: Everything
Location: Terrible
Hotel photos were photoshopped and hotel was in the middle of the ghetto. Stains on sheets and bedding, broken tv, and nasty shower. Find somewhere else to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Overall just a nice hotel.

Posted Apr 11, 2017
The price was great for that type of hotel. Great continental breakfast!
Comment from Hotel Management
Apr 17, 2017 by SP, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
3 out of 5
by A verified traveler from texas

Location Location Location, but showing its wear!!

Posted Apr 3, 2017
Pros: I loved the convenience of this hotel to the area we needed to be in 3 miles from downtown.
Cons: Hire a professional maintence person. A person capable of taking this hotel back to a newer condtion with better maintenance.
Location: The location is awesome, convienient to all roads and highways.
The hotel upon arrival was excellent looking with led lights and well lit parking light and nice looking landscaping. The lobby was clean and fresh, and the front desk staff looked eager to help. The hall way to the room looked dated and showing excess wear and tear. The guest room was clean but definitely showing its wear and tear. The drywall repairs were totally unprofessional, and the painted room wasnt done correctly. The furniture was dated but in good condition. Two nights in a row the front desk didnt put in the wake up call. Good thing we did a back up on our phone!!!!
Comment from Hotel Management
Apr 5, 2017 by Patel, Hotel Management
Dear Keyy, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management Best Western Plus Northwest Inn & Suites
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Was a pleasant place to stay for the price with very helpful staff. The only downside was that air conditioner wasn't working, so in the evenings with the 80 degree temps it was a little uncomfortable. There is a lot of road construction going on around the place, so access is a little difficult to find.
Comment from Hotel Management
Mar 30, 2017 by SP, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio, tx

Love it

Posted Mar 21, 2017
I loved the quietness of the hotel, the friendliness of the staff and as well as the other guest there were quite nice. It's also a very clean environment which I appreciate
Comment from Hotel Management
Mar 26, 2017 by SP, Hotel Management
Hi Tani, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
5 out of 5
Recommended
for Everyone
by A verified traveler from Paradise, Texas

Great stay with our 10 year old daughter.

Posted Mar 20, 2017
Pros: Clean rooms; pool; and breakfast.
Location: Just a few minutes from downtown NRG arena.
We celebrated our daughter's 10th birthday at the Houston rodeo and Willie Nelson concert. The comfort and cleanliness of the hotel made our stay outstanding!
Comment from Hotel Management
Mar 26, 2017 by SP, Hotel Management
Hi Traveler, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx

Clean & Comfy beds

Posted Mar 18, 2017
Pleased with our 1 night stay room was comfy, clean and smelled good. Bed and pillows were the best!
Comment from Hotel Management
Mar 26, 2017 by SP, Hotel Management
Hi Maribel, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2017
I really enjoyed my stay it was really nice clean room only problem is the traffic getting to the hotel they're working on the road
Comment from Hotel Management
Feb 24, 2017 by SP, Hotel Management
Dear guest, we sincerely appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.
3 out of 5
by A verified traveler from dmhouston

Newer hotel impossible to get there

Posted Feb 7, 2017
This hotel is in a very spotty neighborhood with no aminities around you. Be aware there is major highway construction surrounding you so be prepared to get lost trying to navigate there.
Comment from Hotel Management
Feb 22, 2017 by SP, Hotel Management
Dear guest, we sincerely appreciate you taking the time to review your stay with us. We apologize for the construction nearby, but we hope the hotel aspect of your stay was pleasant. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from O Beaumont

Good Value

Posted Jan 25, 2017 on Orbitz
My room was switched when the first one was smoked in. Very nice staff. Nice rooms at good value. Terrible road construction around area.
Comment from Hotel Management
Feb 22, 2017 by SP, Hotel Management
Dear guest, we sincerely appreciate your positive feedback about our hotel. Thank you so much for your time and we hope to see you again.