Ratings based on 325 Verified Reviews

3.4 out of 5
59% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Not as described on Expedia

Posted May 12, 2017
Booked because of description stating it was a non-smoking hotel, free Wi-Fi & breakfast. Booked through Expedia, so we were forced to pay in advance with no refund policy, because of that we will never book through them again. The room was disgusting, smelled horrible, cigarette burns in comforter, carpet soaking wet, broken lamps, sketchy people throughout facility. Weird front desk clerk, who 10 minutes after checking us in, came banging on door & tried to come in while demanding to know who was in the room..when I answered and told him that we just checked in, he acted completely clueless..REALLY?! Would not recommend this motel to a friend but definitely to an enemy.
2 out of 5
by A verified traveler from UK

Dirty, smelly and in need of major refurbishment

Posted May 6, 2017
The staff are nice but the hotel is not. It used to be a Comfort Inn but rather than refurbish it was sold to an independent. The carpets are stained and dirty, walls need paint, all the appliances need replacing. There is trash and cigarette butts in the stairwells - regularly removed by staff but guests seem to think if they can't smoke in their room they can in the stairwell - and the whole place smells of damp and cigarette smoke. My bed was comfortable, the sheets clean and the water hot but the towels were not all clean, the air conditioning was noisy and leaked so the carpet was wet through and there was mold in the kitchenette cupboards. Wouldn't recommend staying here until they have done a refurb and deep clean.
2 out of 5
by A verified traveler from DE

Disappointing

Posted May 4, 2017
Men loitering around until late into evening. Children running around in the hall. Felt like housing project with government paying the rooms for needed families. Completely different than when I stayed there last year.
1 out of 5
by A verified traveler

It was the worst experience I have ever had

Posted May 4, 2017
First they give the keys to a room where someone was still there. The new room was not clean and filthy
5 out of 5
by David

Oasis in the big city.

Posted Feb 26, 2017 on Hotels
The desk clerk was top notch. The hotel shows a little age but the room was quiet and the front desk made me feel quite at home. This is where I will always stay when in SW Houston/Sugarland.
1 out of 5
by A verified traveler

Posted Feb 22, 2017 on Orbitz
NO TOWELS IN ROOM. MICROWAVE DID NOT WORK CARPET WAS NOT SECURED TO FLOOR TOILET SEAT WAS CRACKED ONLY THREE CHANNELS WORKED ON TV
2 out of 5
by Sara

Lots of construction

Posted Feb 21, 2017 on Hotels
The hotel entrance was permanently blocked from the feeder road, so it was difficult to access
1 out of 5
by A verified traveler

Posted Feb 20, 2017 on Hotels
This place was completely horrible it had prostitues there and you can smell the Marajuana all over the place a complete mess and insult for me and my date
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2017
Like: Friendly and accomdating staff! The receptionist, Roger, was pleasant and very helpful. Dislike: The smell of smoke throughout the hallways of the hotel.
1 out of 5
by Kevin

Aweful hotel

Posted Feb 11, 2017 on Hotels
Hotel was dirty, shower curtain was filthy and coming off the wall, smelled like marijuana in the halls, furniture was filthy dirty.