1/5 Terrible
Spencer
Business traveler
Jul 31, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start. Booked through Expedia. Received confirmation immediately. Drive from DFW to Houston Saturday morning for work. Work all day and receive a call at 4:15pm (check-in time 3pm) stating they can't fulfill my reservation. After talking to the only person working, according to her, she said she would look into it and call me back. She called back 15 minutes later stating she has a room. I accepted as I have no reservation anywhere else. Get to the hotel around 7pm after work. Waited 15 minutes for the only employee to attend the front desk. Finally check in and get directions to our room. Employee stated the elevators don't work. Get to room and inspect it. Pull back covers and there are multiple short and long hairs. Turn on TV and it is not working like a TV should (fuzzy and picture bouncing). The bathtub faucet leaks which you can hear drip laying in bed. Plug my phone charger into three outlets none of which work. There are multiple hard places on the carpet I have no idea what they are. Not to mention the hotel smells everywhere. Check out the photo from under the bed with a tiny bag that looks like something suspicious. I highly DO NOT recommend! Spend the extra dollars for a better place.
Stayed 1 night in Jul 2022