Isla Contoy Chalets

"First day I had no electricity. Not only that but there were stray dogs lined up by the buffet area where you eat. As a dog lover myself this is disgusting. Thirdly they have 1 ice machine per floor, which means if you are in the ocean view rooms you have to walk over two blocks just to get ice. Lastly the food was terrible, only buffet style food at all the restaurants. Lunch was delicious but everything else was terrible. I will not be returning to this establishment. "

"I did not receive the services I was promised, I ended up paying more money just to stay there"

"Wonderful staff , food, beach was perfect"

"All inclusive club is the best option, I also tried the standar, it feels greater when you have all inclusive as a club member just cuz of the benefits.."

"The resort was spectacular!! The staff was great friendly and very well ran, they covered everything that we needed during our stay, I highly recommend Gaucho for dinner or meals the chef Marcos was amazing!!! Treated us like a family member!"

"Family friendly, perfect with toddlers. Nice kid water park Loved the swim out Very nice room Restaurant is ok, but lunch bbq is awesome Very clean I recommend"

"Staff were great anything we needed was taken care of swiftly."

"Went in May 2026 and was impressed with the hotel appearance but you learn things after the fact. A few reasons I will not return: you have to reserve dinner times on their app(max 2 days in advance), problem is between 6-9pm they are booked up by the members who have first priority. The restaurants are slow to serve food so you will be there over 2 hours. Restaurants: Steakhouse 9/10, Seafood 8/10, Mediterranean 8/10, Italian 5/10, Japanese 5/10, breakfast / lunch buffet 6/10. Went to Isla Mujeres for Mexican food so can’t rate theirs. Inconsistent food, one day lobster overcooked next visit is raw in the middle. Steak medium (their term for medium rare) sometimes perfect, sometimes raw chewy. They just can’t cook broccoli through unless asked several times. Buffet serves Turkey ham from a can, breakfast sausage has no flavor, French toast/pancakes, waffles are bland. Grand Palace/Hard Rock Punta Cana/ Xcaret Arte have just as good or better food. Sushi is sliced very thin like paper. I had to order 8 orders of tuna to get a normal portion (service was slow). Chewy rice with sushi rolls. Italian desserts are bland. The coffee shops have good coffee, the restaurants not. The fish is very good at most all places (grouper, sea bass, salmon, tuna) and room service food is good although sometimes orders get mixed up(order 2 plates get 1 or order 3 eggs get 2). Sauces are hit and miss. Most all cocktails are excellent if you keep an eye out and confirm they are using top shelf"

"To start off, the staff was kind, helpful, and always attentive. Bethsaida, Daisy, Nacho, Alex, Fatima, and Noemi made our experience 10/10. The room was clean and thoroughly maintained during our stay, and the property was easily accessible. The elevators were clean and quick, and there was always something to do, including water Zumba, fitness classes, beach games, pool games, and drinking at the bars. The restaurants and buffet was delicious, and room service was convenient with flexible off menu requests. I highly recommend the gourmet and Italian restaurants because they were my favorites. At night, the resort hosted fun shows with different performances every evening. I planned to propose to my partner during this trip, and the resort helped make it unforgettable. Bethsaida assisted me with hiring an external vendor to decorate both our room and the gazebo where the proposal happened. She did an amazing job, and everything turned out even better than expected. I highly recommend contacting customer service before your trip for planning help because she truly takes care of you. I also hired the photographers on the property, and they were professional and helped us pose. I’m not very photogenic, the pictures came out great. We booked a couples spa experience that was incredibly relaxing. The massage took place in the same secluded beachside gazebo as the proposal, with only the sound of ocean waves around us. If you’re considering an all-inclusive resort chose this one!"