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Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres

5.0 star property
Adults-only beachfront hotel with outdoor pool

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Photo gallery for Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres

Outdoor pool, sun loungers
Reception
Property amenity
Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest) | Free minibar, in-room safe, blackout drapes, iron/ironing board
Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool) | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Room service

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • Partial ocean view
  • 753 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest)

Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • Ocean view
  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View (Guest)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Balcony, Ocean View (Guest)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • Ocean view
  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View

Junior Suite, 1 King Bed, Balcony, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • Ocean view
  • 732 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Balcony (Guest Room)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Balcony (Guest Room)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 280 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony (Guest Room)

Standard Room, 1 King Bed, Balcony (Guest Room) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony (Guest Room)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Oceanfront

Junior Suite, 1 King Bed, Balcony, Oceanfront | Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • Ocean view
  • 732 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool)

Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Balcony, Oceanfront

Grand Suite, 1 King Bed, Balcony, Oceanfront | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand Suite, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • Ocean view
  • 1012 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony (Sofabed, Guest Room)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony (Sofabed, Guest Room)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 732 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Duplex, 1 King Bed with Sofa bed, Balcony, Ocean View (Suite)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Duplex, 1 King Bed with Sofa bed, Balcony, Ocean View (Suite)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
  • Ocean view
  • 1033 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Balcony, Oceanfront

Presidential Suite, 1 King Bed with Sofa bed, Balcony, Oceanfront | Free minibar, in-room safe, blackout drapes, iron/ironing board

Presidential Suite, 1 King Bed with Sofa bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • Ocean view
  • 1485 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Balcony (Guest Room)

Deluxe Room, 1 King Bed, Balcony (Guest Room) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Balcony (Guest Room)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • Ocean view
  • 732 sq ft
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
Carretera Garrafon, Vista Alegre KM 4.5, Mza 63, L8, SM8, Isla Mujeres, QROO, 77400

What's nearby

  • Parque de los Suenos - 17 min walk - 0.9 miles
  • Dolphin Discovery - 3 min drive - 1.5 miles
  • Punta Sur - 4 min drive - 1.6 miles
  • Isla Mujeres Ferry Terminal - 6 min drive - 3.2 miles
  • North Beach - 14 min drive - 3.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 123 min drive

Restaurants

  • ‪Mar Bella - ‬6 min walk
  • ‪IceBar Mexico - ‬10 min walk
  • ‪Kin Há Isla Mujeres - ‬17 min walk
  • ‪The Joint - ‬3 min drive
  • ‪El Borracho Burro Cantina - ‬18 min walk

About this property

Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres

Luxury all-inclusive hotel renovated in 2024 and located near Punta Sur
Located close to Isla Mujeres Ferry Terminal, Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres provides a free breakfast buffet, 2 poolside bars, and a rooftop terrace. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining, and sun loungers. Indulge in a body wrap, a body scrub, and Ayurvedic treatments at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the gym, as well as activities like beach volleyball, kayaking, and snorkeling. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with shopping on site and a coffee shop/cafe.
Additional perks include:
  • An outdoor pool with sun loungers
  • Free valet parking
  • An elevator, tour/ticket assistance, and multilingual staff
  • Evening entertainment, ATM/banking services, and smoke-free premises
Room features
All 109 rooms include comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Bathrooms with deep soaking tubs and free toiletries
  • 47-inch Smart TVs with premium channels
  • Balconies, mini fridges, and coffee/tea makers

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving excursions
Snorkeling
Snorkeling excursions

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Similar properties

On the beach, white sand, sun loungers, beach umbrellas

Privilege Aluxes Isla Mujeres Adults Only

  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
9.0 out of 10, Wonderful, 1,147 reviews
The price is $283
includes taxes & fees
$223 per night
May 13 - May 14
Privilege Aluxes Isla Mujeres Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • AlVento Beachclub
  • BOGA
  • Botanik
  • Seasalt
  • The Breeze

Things to do

  • Beach volleyball
  • Evening entertainment
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 2007
  • Renovated entire property - August 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch smart TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

All Inclusive Isla Mujeres
Isla Mujeres All Inclusive
Isla Mujeres Palace Couples Only
Isla Mujeres Palace Couples Only All Inclusive Resort
Palace Couples Only All Inclusive Resort
Palace Resort Isla Mujeres
Isla Mujeres Palace Couples All Inclusive Resort
Isla Mujeres Palace Couples All Inclusive
Palace Couples All Inclusive
Isla Mujeres Palace Couples Only All Inclusive Resort

Frequently asked questions

Does Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres?

As of Apr 20, 2025, prices found for a 1-night stay for 2 adults at Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres on May 1, 2025 start from $525.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres?

Valet parking is free at this property.

What time is check-in at Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres located?

This Isla Mujeres hotel is on the beach, 1.7 mi (2.8 km) from Punta Sur, and within 6 mi (10 km) of Isla Mujeres Ferry Terminal and North Beach. Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center are also within 16 mi (25 km).

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Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 19 out of 29 reviews
Rating 8 - Good. 5 out of 29 reviews
Rating 6 - Okay. 4 out of 29 reviews
Rating 4 - Poor. 0 out of 29 reviews
Rating 2 - Terrible. 1 out of 29 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Herbert James

Staff was amazing, lovely grounds, good food.
Stayed 5 nights in Feb 2025

8/10 Good

Nanci

The service was excellent. Mostly the food was very good, but a little uneven. Had a wonderful massage at the spa.
Stayed 4 nights in Mar 2025

10/10 Excellent

Bradley

Awesome property!!
Stayed 6 nights in Jan 2025

10/10 Excellent

Curtis

The staff and service are excellent. Can’t overstate how well we were treated by everyone during our stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

Emma J

The staff were wonderful, Amaury was the Bartender he put on an amazing Mezcal tasting which was fun and informative. He made my birthday special with a lovely cocktail. The private transfer was well worth it, very quick and easy from the airport to the dock of the hotel. The food was the best I have had at any hotel in Mexico.
Stayed 5 nights in Mar 2025

10/10 Excellent

Nicole

Amazing food. Lovely people. Beautiful resort. We will be back!
Stayed 7 nights in Feb 2025

10/10 Excellent

Holly

Would absolutely stay here again!!!
Stayed 7 nights in Nov 2024

10/10 Excellent

Julie Rae Meyer

Beautiful and elegant. The staff were amazing, food and beverages were a delight. The room was gorgeous, bed and linens so comfy. Quiet and relaxing. The spa was wonderful, massage was just perfect.
Stayed 4 nights in Feb 2025

10/10 Excellent

Guillaume

Would go back again ! :-)
Stayed 2 nights in Dec 2024

10/10 Excellent

John

My wife and I needed a place to go where we could relax and be together. This adults only resort was just that. We slept well, enjoyed excellent food and service, and enjoyed the beach each day. This was only our second time at a resort like this but I can safely say that it is one of the best out there. People who are looking for a lot of activities may be disappointed in this resort as I found it was very quiet there. There was a volleyball net in the ocean And no one played once during the week. There are activities offered but they rarely run because most people are here just to relax. We did a couple of the activities and they were excellent, and one of them it was just us and the staff member. Hope to go back again soon!
Stayed 7 nights in Feb 2025

6/10 Okay

Grace

Did not realize this hotel had just open last year. It is relatively new and there needs to be more perks.
Stayed 4 nights in Jan 2025

8/10 Good

Josh

The property was beautiful. Service was slow at multiple restaurants and food sometimes didn’t come at all. Staff complained that the resort was understaffed which would likely account for the lack of service.
Stayed 5 nights in Feb 2025

6/10 Okay

Eduardo Lima de

Nice furnitures and staff! Great room and drinks. However limited food options. After 2 days started to be all repetitive. For lunch was available only snacks. For dinner the same limited menu every night. A lot of boats and music in both sides of the hotel take a little bit the peace.
Stayed 5 nights in Jan 2025

8/10 Good

Joseph

I loved this location and will come back in the future. The staff went above and beyond even cooking the fish we caught daily. I only have a couple of recommendations and they are the following. 1. The beach bar closes at 5 which is way too early. All the fruity blender drinks are no longer served once it's closed and that was disheartening. 2. The lobby bar closes at 10:00, and you are left with no other options for night caps.
Stayed 3 nights in Feb 2025

10/10 Excellent

allyssa renee

staff was extremely friendly, only complaint is for when you book through expedia the property can not contact you about travel details make sure you reach out separately other wise you’ll be out of the loop on some things.
Stayed 5 nights in Nov 2024

10/10 Excellent

Alison

I’ve stayed at multiple properties on Isla Mujeres and this one is by far the best. The entire property is very well maintained and the staff were so anttentive and friendly. I really liked that this was truly an all inclusive and there were no up charges aside from spa services. There were plenty of waiters, bartenders, and loungers by the pool and on the beach. It was also nice that all of the restaurants had menus and the options were based on local ingredients. I’m a picky eater and I don’t think there was a single thing I tired I didn’t like. The breakfast at Boga… chefs kiss. Special shout out to Reyes, the activities coordinator who kept up entertained throughout our stay. I will definitely be back and I have already recommended this property to multiple friends and family.
Stayed 6 nights in Jan 2025

8/10 Good

Amy Lynn

We just returned from Almare. We chose the property because we were looking for a small resort feel rather than a large hotel feel. The resort is small, which hit the mark. The beach is small, but you can walk out into the water and see to the bottom. There are limited food choices. Alcohol choices are the best we have encountered for an all-inclusive. They have top shelf liquor to choose from. The service is impeccable! The resort is still being put together and polished. It will be an excellent resort when everything is truly ready.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jade

Had such a relaxing time celebrating my husbands birthday. From arrival to leaving the staff from guest services, all management, all bar and restaurant staff members made sure we were always taken care of. They were so attentive and by the time we left they felt like family. The attention to detail was impressive. The food was perfect and restaurants had plenty of options to choose from. The memories we made at Almare will last a lifetime.
Stayed 4 nights in Nov 2024

6/10 Okay

Nicholas

Excellent service, very clean & well decorated hotel & rooms. We booked a junior suite ocean view, our room overlooked a water park & a party boats pier, load music all day. Limited menu & restaurant choice. Food quality below average however excellent bar & drinks collection. There isn't In-room liquor dispensers as described on Expedia. Very limited Onsite entertainment. Over priced in comparison to other luxury properties in the Caribbean Islands. Scuba diving, snorkeling excursion not included. Transfer from the airport of Cancun, round trip for 2 persons, will cost you $ 280.
Stayed 4 nights in Jan 2025

10/10 Excellent

Steven

This was my first time at an all-inclusive resort. I want to thank the staff for an exceptional stay at Almare. Jose and Jorge provided a fun boat ride to Isla Mujeres. Edgar checked us in and showed us around and offered a welcome drink. Bryan and Julian at the front desk were always friendly and helpful. Being on the beach was of primary interest and I want to especially recognize Karen for her friendliness and taking the time to speak Spanish with me. She made great food and drink recommendations. She and Alejandro made us both feel so cared for. Reyes provided so many memorable activities. He added a kayak trip that was a highlight for my daughter and me. Seeing a sea turtle was special. Istak took us on a sunrise walk that I loved. The mescal, salsa and chocolate experiences were amazing. The chef, Carlos Vega deserves high praise. All the food was beautiful and delicious. Every waiter made us feel welcome and served use well; Renaldo, Barulio and Hector. The drinks were delightful. The tasteful decor and tranquility of Almare I valued. Not a single person was anything but kind and welcoming. Almare Resort staff and leadership should be commended. Every aspect was five star. I recommend this resort for anyone wishing a tranquil beach get away with terrific food.
Stayed 4 nights in Mar 2025

10/10 Excellent

Dante Tajh

Pro’s: Shoutout to David and Captain eddy and the whole staff for making my stay the best. The staff accommodated my wife’s Birthday with an in-room balloon greeting, a private sectioned off dinner on the room and ofcourse David my favorite bartender with the best drink mixes. I loved the tequila tasting night and doing activities with experience coordinators. Cons: 1) food: the food with midtier. I loved the rooftop food the best due to it’s comfort food menu. I advise increase the shrimp options on menu, 2) jacquee should definitely be advertised as part of the spa and something you would have to pay for. I think all hotels need an indoor option for rainy days 3) online the rooms all look the same with different views. When in reality the smaller rooms has jacquees while my bigger room had a smaller tub. It would be great if you can update the room pictures to accurately reflect. Overall 9.5/10. Will come back soon
Stayed 4 nights in Dec 2024

2/10 Terrible

William

Disliked: Cleanliness
I have made several complaints regarding my stay and nobody has taken me serious. Upon arrival I asked for a refund ao that we could move our reservation down the street and the “manager” Would not honor that. I think that is wrong. Not only that, they took my bags to another room. That was not good. Then on top of that the facility is only functioning at 40 percent. They don’t have enough workers at each station which then makes be resort close down many places. Only giving 2 options to eat and rbe wait time is wayyyyy too long. Only 20-26 people at resort as same time as us so there should have been no excuses. I have video, pictures and everything. Nobody from Expedia has offered to partial reimburse me or anything. I get hung up on every time. I will be making the decision if I want to book with you all anymore bc I don’t feel you have the customers best interest but you do have the consumers. Very very disappointed and aggrevated.
Stayed 4 nights in Dec 2024

10/10 Excellent

Anthony John

Stayed 5 nights in Feb 2025

10/10 Excellent

jarrod

Stayed 5 nights in Feb 2025

10/10 Excellent

Daniel

Stayed 5 nights in Jan 2025