If you’ve already booked, don’t panic — it’s not awful. But for a Luxury Collection resort at this price point, it falls short of what you’d expect from a true five-star stay.
The positives: communal areas are clean, calm and beautifully designed. Breakfast is the standout meal, the beach lunch truck is great, the Byredo toiletries feel premium, and the private boat transfer is excellent. The coffee shop is a nice touch too.
Unfortunately, service is inconsistent. Waits of 10+ minutes for basic requests were common and some staff came across as rude. Service often felt dependent on tipping, and even then it was hit-and-miss. The lobby bar has no menu and several drinks weren’t available.
Housekeeping and maintenance need work: mouldy shower, poor pressure, dirty windows, marks left from previous guests, a broken jacuzzi plug, and a minibar that wasn’t restocked (a bag of sweets isn’t “snacks”). We had to call for cleaning and bottled water that never arrived.
There were also organisational issues — closed pools with no signage, a booked golf buggy that never turned up, and limited flexibility on late checkout despite the hotel being quiet.
Overall, a decent 4-star stay, but it misses the mark for a luxury five-star experience.
