Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

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4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
Terrace/patio

Overview of Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Explore the area

  • Popular LocationPlaya Tortugas34 min drive
  • Popular LocationLangosta Beach36 min drive
  • Popular LocationTortuga Beach39 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)51 min drive

Choose dates to view prices

About this area

Costa Mujeres

Located in Costa Mujeres, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is on a private beach. Cancun Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Norte Beach. Traveling with kids? Consider Garrafon Natural Reef Park, or check out an event or a game at Fernando Toro Valenzuela Stadium.

What's nearby

  • Mujeres Beach - 6 min drive
  • Playa Mujeres Golf Club - 13 min drive
  • Playa Tortugas - 34 min drive
  • Langosta Beach - 36 min drive
  • Tortuga Beach - 39 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Upscale property on the beach, with 4 outdoor swimming pools
Spend the day on Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort's private white sand beach or relax by one of the property's 4 outdoor swimming pools.
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages spoken

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • So Cal Gourmet Emporium
  • East Sushi & Teppanyaki
  • Sunset Strip Steakhouse
  • La Cocina Mexican Cuisine
  • Gusto Italian Trattoria

Things to do

  • 4 outdoor pools
  • Aerobics classes
  • Children's pool
  • Designer stores
  • Fitness center
  • Pilates classes
  • Spa services
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 1 year old or younger stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Pool access available from 7:00 AM to 8:00 PM
One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 163 out of 399 reviews
5 - Excellent 41%
Rating 4 - Good. 99 out of 399 reviews
4 - Good 25%
Rating 3 - Okay. 67 out of 399 reviews
3 - Okay 17%
Rating 2 - Poor. 35 out of 399 reviews
2 - Poor 9%
Rating 1 - Terrible. 35 out of 399 reviews
1 - Terrible 9%

4.2/5

Cleanliness

3.9/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

4.2/5

Eco-friendliness

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a family vacay. We felt welcomed the moment we arrived. Staff was kind, very courteous and helpful. Property overall vas beautiful. Decor in room and around property was very nice. Only negative about room was a smell that I didn't like. Got used to it after a while. Food in restaurants overall was good and service very good. There was a variety of entertainment which was nice. Would definitely stay again!
Stayed 4 nights in Jun 2022

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very beautiful! However, there are some things that could be improved. The WiFi situation was terrible. The WiFi only worked in the hotel lobby and places near that. The WiFi never worked in our room & he received so many emails from our cell phone carrier about the usage of so much data. Please rectify this situation
Stayed 4 nights in Jun 2022

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, food wad good. Rooms damp and musty smell took damp rid bags and definitely needed!
Stayed 5 nights in Jun 2022

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. The staff was very friendly and accommodating, and our suite was amazing. One thing to consider is this resort is a solid 45-50 minutes from the airport and downtown Cancun. We booked a trip to Tulum, and the hotels location added and extra ~2 hours of travel time round trip, than what the excursion stated.
Stayed 4 nights in Jun 2022

3/5 Okay

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We loved the lazy river. We hated waiting to eat dinner, we had to wait to eat because they did not take reservations and if they did only star class members were able to which was extra money to be that status. They charge $45 per person, per night. Outrageous
Stayed 7 nights in Jun 2022