Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Photo gallery for Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
3 outdoor pools, open 8 AM to 8 PM, pool umbrellas, sun loungers

Overview of Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

4.0 star property

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning
Map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440

Explore the area

  • Popular LocationMujeres Beach11 min walk
  • Popular LocationPlaya Mujeres Golf Club18 min walk
  • Popular LocationEl Meco Archaeological Site7 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Choose dates to view prices

About this area

Costa Mujeres

Located in Costa Mujeres, Grand Palladium Costa Mujeres Resort & Spa - All Inclusive is next to a golf course and on the beach. Cancun Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Norte Beach and Playa Tortugas. Traveling with kids? Consider Garrafon Natural Reef Park and Costa Occidental de Isla Mujeres National Park. Kayaking, scuba diving, and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Mujeres Beach - 11 min walk
  • Playa Mujeres Golf Club - 18 min walk
  • El Meco Archaeological Site - 7 min drive
  • Garrafon Natural Reef Park - 90 min drive
  • Norte Beach - 93 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

About this property

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Change of towels is available on request.
Grand Palladium Costa Mujeres Resort & Spa - All Inclusive offers 670 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature memory foam mattresses. 55-inch Smart televisions come with cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

8 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia SPA has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 8 restaurants and 1 coffee shop/cafe
  • 10 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Isla Blanca (ShowCooking)
  • Portofino (Italian)
  • El Dorado (Steak House)
  • Chang Thai (Thai Cuisine)
  • Sumptuori (Japanese)

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness center
  • Free beach club
  • Free water park access
  • Full-service spa
  • Lifeguards on site
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare
  • Free water park access
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Business services

  • Business center
  • Conference center (10710 square feet of space)
  • Meeting rooms - 12

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Accessible bathtub
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • 55-inch Smart TV
  • Cable channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system

We should mention

Pool access available from 8 AM to 8 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 332 out of 637 reviews
5 - Excellent 52%
Rating 4 - Good. 149 out of 637 reviews
4 - Good 23%
Rating 3 - Okay. 67 out of 637 reviews
3 - Okay 11%
Rating 2 - Poor. 51 out of 637 reviews
2 - Poor 8%
Rating 1 - Terrible. 38 out of 637 reviews
1 - Terrible 6%

4.4/5

Cleanliness

4.2/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how there so friendly
Stayed 4 nights in Jun 2022

4/5 Good

Traveled with family
Liked: Amenities, property conditions & facilities
I had 3 different rooms here at the property . Me my friend & my mom all got separate rooms . Our first night the cleaners skipped my room but they cleaned my mom room and my friend room . I called CS desk and I ask them to clean . My room went hours with no towels and rags I couldn’t shower or anything . I have a video of me begging housekeeping to clean my room . Late that evening someone finally came . This was a huge inconvenience . Staff not so good but the property and amenities AMAZING !!!
Stayed 3 nights in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good, the area was really nice, everything was included
Stayed 4 nights in Jun 2022

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities are gorgeous and well kept. Check in takes a long time, after a long wait I realized I was given a different room (garden view) I had booked a Pool view. I went to the front desk and they stated they don't offer pool view rooms...?? .felt like they were trying to find Any excuse not to correct their mistake. Other than that issue, everything else went good. Customer service is where this hotel has room for improvement.
Stayed 4 nights in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good
Stayed 3 nights in Jun 2022

4/5 Good

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern facilities
Stayed 4 nights in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing beautiful place!!!
Stayed 3 nights in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best option for families and couples .. activities every day and lots to do. I loved this hotel!!!
Stayed 7 nights in Jun 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was fantastic.
Stayed 3 nights in Jun 2022

2/5 Poor

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If you are looking for an all inclusive resort that has poor service with a sprinkle of food poisoning resulting in diarrhea-then this is your place. My family and I booked a reunion for 43 people and 1/3 rd of us had stomach issues resulting in us being in the room the duration of the trip. The restaurants did not provide good service and the drinks are watered down. Also, they told us trolleys come nonstop but good luck getting one at night - they are pretty much non existent so not safe for women that have to walk back to buildings alone. Overall I wouldn’t recommend this place to anyone. For the price we paid it felt the equivalent of a riu which would have been a fraction of the cost .
Stayed 5 nights in Jun 2022