Ratings based on 301 Verified Reviews

3.5 out of 5
73% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Very good hotel on general , just the wifi, u have

Posted May 10, 2017 on Orbitz
Nice facilities but the wifi, very good on general, definitely going back next vacations, nice hotel staff
Comment from Hotel Management
May 12, 2017 by Pedro Garcia, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Ok stay at the Tesoro

Posted Mar 29, 2017 on Orbitz
Pros: The staff are attentive.
Cons: It would be nice if you could check in upon arrival
Location: The location was great and the beach is nice.
We arrived at the Tesoro at 11 am. We were informed that we could not check into our room until 3 pm and to go have lunch and relax by the pool. There were no chairs to sit in and the line for the food and bar was extremely long. We were told that there were 170 people checking out on Monday. The remainder of our stay was fine. We got good service and the food and drinks were good. This hotel has a lot of Mexican families that stay on the week-ends. My daughter and I had stayed at this hotel over New Years a couple of years ago and had a great time. I was a little disappointed with this stay. I would try it again.
Comment from Hotel Management
Apr 3, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Es un gusto atenderlos y hacerlos sentir como en cada, nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing place!

Posted Mar 26, 2017
Very friendly staff and plenty of things to do nearby.
Comment from Hotel Management
Apr 5, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Es un gusto atenderlos y hacerlos sentir como en cada, nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Posted Mar 19, 2017
Food excellent, waiters service excellent. Room service could be better. Pool and beach ok
Comment from Hotel Management
Mar 21, 2017 by Pedro Garcia, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value and caring staff.

Posted Mar 9, 2017
If you don't like meeting other guests that are Mexican nationals, then this may not be the place for you. Personally I very much enjoyed talking with guests from our host country. They are good god fearing people with families and enjoyable to talk with. The staff were great and took very good care of us, all while they worked long hours doing multiple jobs. The rooms have been renovated since we last stayed here and were very nice. Excellent newer pool, and good food. It's a nice laid back atmosphere with great value.
Comment from Hotel Management
Mar 11, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
5 out of 5
Recommended
for Everyone
by A verified traveler

9 Years In a Row!!!

Posted Mar 6, 2017
Pros: Fabulous staff!
Location: Great location! Close to everything!
Had a fabulous 10 day vacation! Tesoro Ixtapa makes you feel a part of their family!
Comment from Hotel Management
Mar 11, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin Rapids, WI

Ninth Year in a Row

Posted Mar 6, 2017
We've found the Tesoro to be more traditionally Mexican than many of the newer resorts. The management does a great job. The staff is very friendly and does all it can to make our stays enjoyable. The food is delicious. Although the liquor is not top shelf, it is tasty. Located in the mid point of the bay, an enjoyable walk of about one mile in each direction can be made from the resort. Wonderful, inexpensive ($10/hour with the current exchange rate) massages can be had at any of six huts about 200 yards down the beach from Tesoro. If you like to shop and explore other eating establishments, many are available within a few blocks. We've been to many resorts in the Caribbean, Jamaica, and other places in Mexico. We still prefer Tesoro Ixtapa and plan to visit for our 10th year in a row in 2018. We've been made to feel like part of their family!
Comment from Hotel Management
Mar 11, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
2 out of 5
by A verified traveler from r

Terrible Sewer Smells/No pool chairs

Posted Mar 6, 2017 on Orbitz
Beware, sewer smells ba drains, a/c, remote, safe, shower & no hot water. Asked other quests same problems. Pool chairs taken at 6:00 am by full time quests, both pool & ocean huts. Ocean not swimmable, red & Blk flags everyday told by staff. Food was OK for 5 days then had to walk across street to restrauants. Pool snack bar horrible, ran out of food everyday. Hotel sells day passes, so tons of kids Would not recommend
Comment from Hotel Management
Mar 9, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
5 out of 5
Recommended
for Everyone
by A verified traveler from White City, SK

Our Best Vacation Ever

Posted Mar 1, 2017
Pros: Very friendly, clean, and large rooms. The Lobby Bar is a great meeting place, but could have some music for the evening to make it more enjoyable.
Cons: A few extra lounges to replace the sagging ones. An extra bar to accommodate all the extra Nationals that join in for the weekends.
Location: Central location, close to the beach and to shopping. Great for walks along the long beach.
Ixtapa is a paradise - great weather and a beautiful beach, is safe, relatively quiet, friendly and the vendors are not aggressive. This was the 7th year we travelled to Ixtapa, but the first time at the TESORO.... We wished we would have discovered this gem a lot sooner. The hospitality is Superb.. The Service was absolutely Fantastic, and the Management and Staff are Incredible. The Tesoro has the friendliest and most caring people we have ever met. The rooms were upgrade and the hotel is immaculately clean! The front desk workers are gracious....anything wrong and they fix it! The manager at the front desk, Baldwin, is always accommodating to make sure that the people at Tesoro are very happy with their rooms. The Hotel has two adjoining pools that are cleaned every night, and the beach is 100 yards away with plenty of palapas for everyone. The Tesoro buffet/grill was very good and had a nice variety to choose from at the different meal times each day. The snack bar by the pool served burgers, dogs, pizza, and nachos with lots of toppings. The only a la carte option at Tesoro, alternates it's Italian and Mexican menus, and both were very good.
Comment from Hotel Management
Mar 5, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
3 out of 5
Recommended
for Everyone
by A verified traveler from T

Not a bad place to stay

Posted Feb 25, 2017 on CheapTickets
I love the shows they put on and the staff. One thing that wasn't great was almost all channels were in Spanish I understand I was in Mexico.
Comment from Hotel Management
Mar 2, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.