Ratings based on 364 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
72% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from US

You can't go home again

Posted Nov 27, 2016
Pros: Cleanliness
Cons: standard-size pillows. Elevator access to upper floors.
Location: Fishing/hunting/hiking. Mount Ste Helens Volcanic observatory
We've used Red Lion/Kelso multiple times when visiting family in the area. Good upkeep obvious, but staffing seems reduced (probably in part because restaurant hours are reduced). We booked days ahead, but got no option re floor assignment. As seniors, we would've opted for ground floor but we were given 2nd floor room (No Elevator!) and later we discovered the motel seemed relatively open (it seemed there were lotta first-floor rooms unoccupied). We stayed at several other motels on Thanksgiving, and all had changed to SMALL pillows, which are a pain in the glutes!
4 out of 5
by A verified traveler

Old Hotel, Great Service.

Posted Nov 21, 2016
Pros: I called the front desk using my cell phone and was told that Dallas, the maintenance person would be there in a little bit.
Cons: He arrived in about 10 minutes, installed a new lock on the window and demonstrated it was secure. Took him three trips for parts to fix the phone,
Location: and brought a different remote for the television. It took a while, but at least they stuck to the problem until it was resolved. But I was tired.
When I arrived I was asked if a second floor room without elevator service was a problem. I said it was a problem. I was then told that an Expedia reservation couldn't be changed because I had asked for a room with a King Size bed and there weren't any available on the first floor. So I said, is there a more expensive room? That question wasn't answered. So I said, I supposed I won't be able to cancel my reservation and get my money back and was told I wouldn't get my money back. My plan was to find a different hotel. Then I said, this is a two night stay. I find it hard to believe that you aren't interested in a customer with a two night stay. The woman behind the counter said, just a minute let me figure something out. She started going on the computer and then to a file box and back to the computer and after 10 minutes she said, I have a room on the backside of the hotel with two queen beds. I said I will take it. I drove around to the door that was closest to the room, brought my bag in and then started wiping down everything with disinectant wipes. I do that at every hotel I stay in. Then I checked the mattress for bed bug spots-didn't see any. Then I tried to turn on the TV and that didn't work, went to the window that was located at the bottom of the room right off the parking lot. It opened right up. Apparently the lock was broken. I went to the phone to call the front desk. The phone was broken (or the connection was bad).
4 out of 5
by A verified traveler

Nice place to stay in heart of Kelso.

Posted Nov 18, 2016
Roomy, comfortable but outdated. Located near shopping and restaurants.
5 out of 5
by A verified traveler from Ferndale, United States of America

Just off the freeway but quiet from road noise

Posted Nov 17, 2016
Pros: Large room and two chairs, sometimes that's a problem trying to get that extra chair.
Cons: Not a thing.
Location: Just off the freeway and close to a shopping area
We had a long trip and looked forward to relaxing. We had been in the area before and remembered a great Mexican across the freeway. Wonderful Food.
3 out of 5
by A verified traveler

You get what you Pay For

Posted Nov 9, 2016
Pros: Location.
Cons: Small bathroom. Short shower. Hotel is outdated.
Very cheap and outdated. Several spiders in room. Very thin walls.
4 out of 5
by A verified traveler from Sedro Woolley, United States of America

Just what we needed.

Posted Oct 23, 2016
Pros: It filled the bill for what we needed
Cons: A little worn but comfy.
Very friendly staff. Very helpful. Has all the things you need in a hotel. Nicest in town.
3 out of 5
by A verified traveler from oregon

Be sure to request a ground floor room.

Posted Oct 7, 2016
Location: My St Helen is nearby
There is no elevator and lugging luggage up stairs was problematic. Food was good. Overall the hotel was older and did show it. No anti-slip mat in tub and was very slick.
5 out of 5
by A verified traveler

Posted Oct 2, 2016
All went well. Easy to find from the Interstate. Check-in was quick and correct. Had dinner in the onsite restaurant. The menu prices seemed high but the food was FANTASTIC and well worth the price. Room was spacious and attractively furnished. Beds comfortable. Shower head spread hot and plentiful spray. Black charcoal soap is unusual
5 out of 5
by A verified traveler

Nice hotel just off the I-5

Posted Sep 19, 2016
We like this chain of hotels. This particular one was comfortable in every way. The room was spacious and of a high standard. We ate in the restaurant, staff very busy but efficient.
5 out of 5
by A verified traveler

Nice hotel!

Posted Sep 6, 2016
It was a very nice hotel with very friendly people. The check-in and check out was were very quick.