Old Hotel, Great Service.
Posted Nov 21, 2016
When I arrived I was asked if a second floor room without elevator service was a problem. I said it was a problem. I was then told that an Expedia reservation couldn't be changed because I had asked for a room with a King Size bed and there weren't any available on the first floor. So I said, is there a more expensive room? That question wasn't answered. So I said, I supposed I won't be able to cancel my reservation and get my money back and was told I wouldn't get my money back. My plan was to find a different hotel. Then I said, this is a two night stay. I find it hard to believe that you aren't interested in a customer with a two night stay. The woman behind the counter said, just a minute let me figure something out. She started going on the computer and then to a file box and back to the computer and after 10 minutes she said, I have a room on the backside of the hotel with two queen beds. I said I will take it. I drove around to the door that was closest to the room, brought my bag in and then started wiping down everything with disinectant wipes. I do that at every hotel I stay in. Then I checked the mattress for bed bug spots-didn't see any. Then I tried to turn on the TV and that didn't work, went to the window that was located at the bottom of the room right off the parking lot. It opened right up. Apparently the lock was broken. I went to the phone to call the front desk. The phone was broken (or the connection was bad).