Ratings based on 125 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from cleveland, nc
We enjoyed our stay.Posted Aug 17, 2015
Always enjoy staying here. The room was very nice. Love the updated furniture and room decor.
for Everyoneby A verified traveler from Seattle
Convenient to the AirportPosted Jul 22, 2015
Pros: Proximity to the airport
Cons: The room temperature
Location: Close to Smokey Mountain National Park
This place is close to the airport, nice rooms, comfortable beds. and friendly staff. The one big complaint I had was that we couldn't control the temperature of our room which was freezing. They sent up a person to look at the thermostat, but he wasn't able to do anything. They finally sent up down comforters (in the middle of July)! There is not really a restaurant per se on the grounds. There is a kind of snack bar where you can get breakfast and some light dinner fare. Ruby Tuesdays is within walking distance and other restaurants are within driving distance. We were in room 324.
for Familiesby XIN
Posted Jul 10, 2015 on Hotels
a nice choice if you cannot get a room at the Great Smoky Mts. Still close by.
for Familiesby Cathy from Texas
Horrible policies, bad servicePosted Jun 22, 2015 on Hotels
Nothing special about this hotel to warrant the price, not even breakfast. Desk clerk wanted card for incidentals then told me she had charged $20 "for what you want to buy." I've never had that happen, and asked to remove my debit card. Charged my credit card saying the $20 was credited. Nope. $40 still pending on 2 cards 3 days after check out. I later asked for foam pillows because of allergies but was told none were available. Only after I went to the desk and complained vehemently, adding I would send my medical bills to Marriott Corp HQ did the desk clerk bother to help me. Not too surprisingly, he found some.
Comment from Hotel Management
Sep 5, 2015
I do apologize for the issues you had during your stay, and that our service was lacking. We do have multiple signs at our check-in desk explaining our incidental policies and when you presernted a debit card our associate should have informed you about the hold as well. Again, I do apologize for the inconvenience that we caused during your stay.
for Business Travelersby A verified traveler from Texas
Wonderful hotel close to the airport.Posted May 20, 2015
Hotel staff was very friendly and accommodating. Newly remodeled. Large living room area, and dining area. Room had 2 Queens was very spacious, clean, and comfortable. I would absolutely stay again.
for Everyoneby A verified traveler from minnesota
nice placePosted Apr 27, 2015
Pros: large and very comfortable
Cons: the room was a bit cold
Location: allot to do in a short distance
it was a beautiful room and going through expedia was a good price
for Business Travelersby Stephen
Posted Apr 21, 2015 on Hotels
for Everyoneby A verified traveler
Posted Apr 12, 2015
Great stay. Hotel under renovation so willbe even better next time
for Everyoneby A verified traveler from Mountain City, TN
Very modern and comfyPosted Mar 31, 2015
The hotel is very modern, clean, and comfy. Will def stay again! Great value! Very pleased!!
for Everyoneby A verified traveler from NKY
One liner says it allPosted Mar 31, 2015
Perhaps the nicest one night stay I've had in a really long, long time