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"Support on the phone was great since our registration online was not completed. They gave us codes for our rooms. However, the address was confusing because the address does not take you to the "real"entrance. GPS takes you to the back of the building where the 2 doors were closed with no explanation about how to get to rooms. The phone help was promt but could not figure out were we were even with the GPS photo. They were responsive till we were in. Did not help that is a dark street and was raining. One of us went to check around the corner and found the signage on the 3rd floor. Elevator did not work for 2 of the codes, only the main guest code worked for the elevator. Parking is off and down the street, but walking in a dark street and in the rain was absolutelly ridiculous, so we took the chance and parked around the corner. There's no lobby so there was no way to unload the car and let the people be safe or out of the rain.The rooms were clean and nicely decorated, bed was comfortable and shower had good water pressure but drainage was poor on my room. The other 2 rooms were ok. There was no soap or bath mat and there was mold on the corner of the shower, so it looked like the shower was not serviced. Is a decent place for the price, just advise you not to arrive in the dark or with heavy luggage if you have to walk 3 floors to your room or from the parking. If the check in included pictures or specific instructions about how to get to the rooms, I would be helpful."

"Nice Trip"

"Clean rooms, easy parking "

"Excellent location! Close to everything. Room was clean and very helpful staff."

"Across the river from the old town, 3 minutes away, in a quiet area with underground car parking. Close to everything you could want."

"Historical site with beautiful grounds and interior spaces. Right on the lake with views of harbor and neighborhoods. Rooms are spacious and comfortable. Restaurant was quite good "

"Great staff good location"

"Very decent standard of IHG property, new and modern with all the facilities you'd expect. Staff were friendly and helpful and tried their best at all times. Breakfast can get very hectic and there needs to be a better timed booking system and a system where people don't hang about reading newspapers - that can be done elsewhere (their room for instance!) Water needs to be provided in take-away plastic bottles and not the glass/crown cap style at the moment. A/C control needs much more improvement and the controls work correctly."

"Great location, right next to train station & old town Konstanz with plenty of places to eat. The staff was pleasant. Beds were comfortable too."