“All good but there was a confusion about breakfast. Hotel staff told me that breakfast was not included but when I booked it clearly says breakfast included. Someone the hotel.com communication with Grand hotel did not mention about free breakfast. This caused confusion and time. When sending communication to the hotel please mention about breakfast is included. This will help the process. Please clarify why this confusion. ”
“We enjoyed our stay at this resort. It’s a wonderful place with great staff and excellent customer service. I would like to mention Vijisha, Jibin, Anagha and Madhan who attended us and made our stay very enjoyable. They ensured everything was great and took care of every little detail. We would rate 10 / 10 in all aspects. We would definitely come back and highly recommended hotel if anyone coming to Thekkady!”