Ratings based on 742 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Walking distance to beach and shops

Posted Jun 24, 2017
Close to shopping, restaurants, and the beach. Room was spacious even with a pack n play. Indoor pool was small and gross and hot tub was out of order during our visit. Could not believe smoking was allowed at outdoor pool. Visiting with our 11 month old and people were smoking near the shallow end where we could not be anywhere without breathing in second hand smoke. They should have a policy where you have to smoke elsewhere in a designated smoking area.
Comment from Hotel Management
Jun 25, 2017 by Shelley S. - Hotel Management, Hotel Management
We are sorry to hear that you had some issues during your stay with us. The indoor hot tub is currently being remodeled and we decided to do it at this time so that we still had the outdoor pool available to our guests. I have forwarded your comments about the pool areas to our management team for further review. Thank you for your feedback, we do appreciate it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 6, 2017
Pros: Close to everything,
Cons: Breakfast
The breakfast wasn't so much, but everything was great.
Comment from Hotel Management
Jun 6, 2017 by Shelley S. - Hotel Management, Hotel Management
Thank you for sharing your experience with us. Our complimentary breakfast is meant to be a basic continental, although we did recently add eggs and yogurt to compliment the bagels and waffle station. For those looking for a larger variety we do have a handful of recommendations at local restaurants. Thank you for your feedback, we appreciate it!
4 out of 5
Recommended
for Everyone
by A verified traveler from Madison, WI

Nice hotel across from the lake

Posted May 4, 2017
Pros: Convenient location. Nice room.
Location: Across from the lake and a short walk to downtown shops and restaurants.
We had a very nice stay. The hotel is older but has been updated. Our room had a handy mini-kitchenette with sink/dishwasher/fridge. We were charged a $10 resort fee - not sure why. The breakfast was included though.
Comment from Hotel Management
May 8, 2017 by Shelley S. - Hotel Management, Hotel Management
Katie ~ Our rooms do have a mini kitchenette and with sink and fridge, but there is no dishwasher. Reservations that are booked online are charged a $10 fee per day for processing, however if you book through us directly, that fee is waived - just for future reference. Thank you for your feedback, we appreciate it and hope to see you again next time you visit the Lake Geneva area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fond du Lac, WI

Great location and a well-maintained property.

Posted Apr 21, 2017
Pros: Location, location, location!
Cons: Better (longer) pillows.
Location: Lakeside. Water activities, shopping, restaurants.
Harbor Shores is in a great location, close to restaurants and shops. No need to take the car, unless you want to drive around the lake. We had stayed there several years ago and were very pleased to see that they are doing a good job of updating furnishings, etc. It is worth the extra $$ for a lake-view room if available.
Comment from Hotel Management
Apr 21, 2017 by Shelley S. - Hotel Management, Hotel Management
Carey ~ Thank you for taking the time to review your recent stay with us. We are so glad that you enjoyed our recent updates such as the guest room furniture which now includes a fireplace in each room. We hope that you choose to stay with us again next time you are in the area. We appreciate your patronage and your feedback.
4 out of 5
by A verified traveler

Posted Mar 26, 2017 on Hotels
Comment from Hotel Management
Mar 30, 2017 by Shelley Marketing Manager, Hotel Management
Thank you for the rating, we appreciate it! We hope you visit us again soon. Sincerely, Shelley S. - Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington

Good hotel,close to the lake.

Posted Mar 21, 2017
Comfortable bed.whirlpool clean and powerful; just great.
Comment from Hotel Management
Mar 22, 2017 by Shelley S. - Hotel Management, Hotel Management
Thank you for your feedback! We work hard to make sure our guests have a great stay with us and we appreciate you sharing your experience. Hope you visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Pell Lake

Great location!

Posted Feb 21, 2017 on CheapTickets
Pros: The room was surprisingly quiet for the crowd that was there!
Cons: The continental breakfast could use more fruit and some yogurt.
Location: This hotel is right in the heart of everything to do. Walking distance to a multitude of shops, the library, a museum, post office, restaurants & bars
This hotel is located right in the middle of everything. Short walk to restaurants, bars and shopping.
Comment from Hotel Management
Feb 23, 2017 by Shelley S. - Hotel Management, Hotel Management
Kimberly ~ Thank you for taking the time to share your experience with us! We have recently discussed some options to improve our continental breakfast. We do appreciate your feedback and hope you visit us again soon.
5 out of 5
by Monica

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for sharing Monica!
5 out of 5
by Cherie

We will be back!

Posted Feb 7, 2017 on Hotels
Excellent location & wonderful service.
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Cherie ~ Thank you so much for your feedback and sharing your experience with us! We are so pleased to hear that you had such an enjoyable stay and look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to everything.

Posted Feb 6, 2017
This hotel is a great location when spending time Lake Geneva.
Comment from Hotel Management
Feb 6, 2017 by Shelley S. - Hotel Management, Hotel Management
Thank you for taking the time to leave feedback on your recent visit with us! We are so pleased to hear that your experience was an enjoyable one and hope you visit us again in the near future.