Ratings based on 280 Verified Reviews

3.2 out of 5
64% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
Its nice and spacious. The decor is outdated but its a pretty good deal
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
This hotel has a stench in the main lobby that carried through the halls but thank god not into the bedrooms. The rooms are large and comfy. The food at the Split Rock Grill was great, and there's so much to do there including indoor tennis, bingo, pool and hot tub, outdoor skating and more! Was worth the money and will probably be back in the summer.
Comment from Hotel Management
Jan 9, 2017 by Split Rock, Hotel Management
We're glad you enjoyed your stay with us, including the food at Split Rock Grill and our many on-site amenities. We look forward to seeing you again in the summer!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2016
The hotel was good, activities were really fun. The cottage we had looked great, very cozy. We enjoyed our time and experince there. Some of the staff were good and fun. Some other of them weren't good. The bath tub was stained, the telephone in the cottage didn't work. We were told it could be looked at but that probably won't help fix it. The activities tho fun were a little pricey. Even tho we still had a good time and good experience.
Comment from Hotel Management
Dec 10, 2016 by Split Rock, Hotel Management
Thank you for your review, and we are glad you enjoyed your stay in one of our cozy cottages as well as our many activities. We appreciate your feedback on our staff and your room as customer service is very important to us.
2 out of 5
by A verified traveler

Posted Nov 19, 2016
Bad experience...They charge us double...Bad costumer service...The room and restrooms need to be update...
Comment from Hotel Management
Nov 21, 2016 by Split Rock, Hotel Management
We are sorry to hear you did not enjoy your stay. Many of our rooms were recently updated. Please contact us by email or phone, so we can correct the charges.
4 out of 5
Recommended
for Everyone
by A verified traveler from ny

hell of a great trip

Posted Oct 26, 2016
Pros: location and lay out I said what I wanted you should just accept the review people give willingly thank you
Cons: charged for the use of amenities when most were not available due to being out of season.
Location: a lot is offered there on site
Comment from Hotel Management
Jan 10, 2017 by Split Rock, Hotel Management
Bob, we're glad you enjoyed your trip and our location in the beautiful Poconos Mountains. Our resort fee is required for our guests, and it was implemented to save our guests money on recreational fees.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great get away

Posted Sep 12, 2016
Great place to get away for a weekend. Clean rooms, bars on site with transportation, nice restaurants by the lake. Very beautiful view. Lots of options to do for the weekend in resort and outside. Will return!
Comment from Hotel Management
Oct 12, 2016 by Split Rock, Hotel Management
We're pleased you had a great getaway and enjoyed our Lake View Tavern! There are some very beautiful views in the Poconos Mountains.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice but!

Posted Sep 12, 2016
I think it should have more signs indicating where the different places are because you get lost because it have everything too far between but it's nice when you finally get to understand the map!
Comment from Hotel Management
Sep 14, 2016 by Split Rock, Hotel Management
Furio, we completely agree! We have been working to improve our signage, and we are continuing to do so. We want people to clearly know where everything is as our property is very spread out.
2 out of 5
by A verified traveler

Activities limited hours

Posted Sep 12, 2016
Unable to participate in activities. Check in time 4:00 pm activities close at 5 -5:30 pm. The following morning check out 11:00 am activities begin at 10:00. Staff States you can stay and partake in activities but no place to shower. We were very disappointed. After complaining and 15-20 minutes they did refund the $20 activity fee.
Comment from Hotel Management
Sep 13, 2016 by Split Rock, Hotel Management
We are sorry you were unable to participate in our activities. Our weekly activities run until 9PM, our arcade and bowling are open until 10PM or later, and our waterpark does close at 6PM-8PM depending on the day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Frederick, MD

Posted Aug 16, 2016
Pros: Rooms are quiet despite all the activities.
Cons: Only have one slow, small elevator per section of the hotel.
Location: Many activities on-site. Lake nearby. Other activities within a short drive.
Lots of things to do on-site and within a short drive.
Comment from Hotel Management
Aug 22, 2016 by Split Rock, Hotel Management
We're glad you enjoyed your room, our activities, and our location. We have plans to redo our elevators in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice resort with extensive activities

Posted Aug 15, 2016
Pros: The many activities that were included in the price of your stay.
Location: The location wasn't too bad. There's a lake on the resort with many activities also. Everything was closeby. The food on-site was also pretty good.
Our hotel room was very nice, although on the second day we did find a qtip on one of the beds after they had cleaned our rooms and it definitely wasn't ours. The resort was amazing. We had lots of fun with all the activities that were included in our resort dues.
Comment from Hotel Management
Aug 22, 2016 by Split Rock, Hotel Management
We're so glad you enjoyed all the activities at our resort, our food, and your hotel room! We hope you stay with us again soon!