Ratings based on 548 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Nice hotel

Posted Aug 18, 2015
Pros: Walking distance to everything
Cons: Communication when booking the room for major repairs
Location: Shops, food, bars, walking is all very nice.
Hotel is nice and located right downtown so you can pretty much walk to anything you want. The downside of the hotel is the HVAC in the rooms does not get very cold. Tstat says 68-69 but no way does it get this cold, they have the tstats that make you think you can turn it down but only gets to about 72 in the room so it was not very comfortable if you like a cooler room. Another thing that was upsetting is I booked the room a week in advance and the day before I left we got a note under the door that stated the hotel would be without hot water from 11pm to 5am. We had an early flight that morning and I woke up at 530 to take a shower and the hotel was still without hot water so I was not able to take a shower. I also tried to wash up in the sink and the water came out really brown so I had to brush my teeth with the 5.00 water bottle that they offer in the room. I would think a repair like this is not something they set up the day before so I should have been told about this when I booked the room. No concession was given but I did not ask for one. Parking is free so that is also nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

City location with lots of amenities.

Posted Aug 17, 2015
Great location close to shops and restaurants, also access to sports arena.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient for Rupp events.

Posted Aug 1, 2015
Rooms were nice but not what would be expected for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Right next to Rupp

Posted Jul 28, 2015
Went to the Eagles concert. Got this room because it is right next door. Overall pleased. Very pricey because room rates were jacked up for the show. A little disappointed that the restaurant closed right after the concert ended (the Eagles played late), so wasn't able to get food there and had to venture out.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, KY

Great bed close to concert.

Posted Jul 27, 2015
Staff were very friendly and the room was great. Had a loud inebriated visitor outside our door at 4 am. Hotel security gently removed him in short order.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice!

Posted Jul 27, 2015
Very nice hotel and great location. Appreciated it was attached to Rupp Arena where my event was held.
2 out of 5
by A verified traveler

horrible

Posted Jul 27, 2015
The room was hot even though the thermostat was on 66, the refrigerator made a loud roaring noise all night, the beds very uncomfortable, one was broke down on the left, the other one felt like I was doing a handstand all night
4 out of 5
Recommended
for Everyone
by A verified traveler from charlotte, nc

Solid hotel close to lots of activities

Posted Jul 19, 2015
Room was clean, location was convenient - close to bars, restaurants, farmers market on Saturday morning. Beds were pretty comfortable, hotel was relatively quiet. Nothing overly spectacular about the room, but it was comfortable and centrally located - I would stay here again.
1 out of 5
by A verified traveler

Posted Jul 16, 2015
We found savings in the sink + hairballs in bathroom; they finally gave us a new room. Breakfast ends at 9am, supposedly to clean the room (joke...). Overpriced for what you get.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Downtown Lexington

Posted Jul 14, 2015
Pros: Good value especially if you are staying downtown
Cons: Valet parking - staff helpful and courteous but not enough of them
Easy check-in, people friendly and helpful. Room comfortable. Room service dinner very prompt, hot, tasty. Good breakfast especially hash brown casserole.