Lihue-Koloa Forest Reserve Vacations from $895

I was never aware that this was a private rental and I had no access to the resort activities

They accepted my booking when they didn’t have electricity. They told me to contact Expedia to get a refund but Expedia requires confirmation of a refund from hotel management. Expedia emailed and called them but they never responded to Expedia. I sent messages to the inn but they responded two days later by stating that I should contact Expedia. I told them Expedia is trying to contact you and they said they would reach out to Expedia. I never heard back from the inn or Expedia. I will be contacting Expedia today. They said I get an automatic refund if the property doesn’t respond to communications within 72 hours, which apparently was the case. I understand the hurricane hit and they didn’t have power for a week. That’s fine, but then stop taking new bookings until you get power. And, be prepared to refund if patrons don’t want to stay in a place that can’t deliver what was promised online (WiFi, microwave, tv, refrigerator, A/C, hot water etc). Lack of communication for days is inexcusable.

Great location, staff were awesome and super helpful. The unit was clean, had all the kitchen items needed and spacious. Free parking was a bonus!

The location its amazing