Ratings based on 689 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Little Rock AR
Water conservation neededPosted Dec 4, 2017
Some think of resource conservation while at home only thinking that it's ok to waste our natural resources because we didn't pay for it. In reality we do pay for it in the cost of the room rental. While this hotel is top notch in service, comfort, and amenities I was amazed that one waste stream seems to be completely ignored. This place is a perfect candidate for in line water heating and here's why: Every time we used a faucet weather it be the wash basin or shower it took an average 7 minutes to feel warmth from the hot water taps. After an additional 3 to 4 minutes the water would be fairly hot. Conservatively estimating 4 gallons of water per minute at 10 minutes = 40 gallons X 5 times a day =200 gallon X 100 rooms = 20,000 gallons = 365 days = 530,000 gallons. A lot of wasted water that also carries a treatment expense. IMOHO
for Everyoneby A verified traveler
Posted Dec 2, 2017
It was good. Nice view of the river! The staff was friendly whenever we interacted. And the cookies at check in are always delicious.
for Everyoneby A verified traveler from springfield, mo
Posted Oct 9, 2017
Convenient to downtown activities. Larry who drove the shuttle was excellent! Would definitely stay here again.
for Everyoneby A verified traveler from NWA
They need to get it togetherPosted Oct 4, 2017
Pros: They need to get their act together. Fix the elevators and get an appropriate staff to handle the morning rush.
Cons: FIX THE ELEVATORS. It's been nearly a year.
This was the fourth time I've stayed there and the only bad experience. The elevators are being worked on, same as they were 6 months ago when I stayed there. They are extremely slow. To the point where it makes one late to work, appointments, etc. I was on the 5th floor and it took almost 10 minutes for the elevator to even come to my floor. My key was working but my door would not open. At all. It would flash green but not open. I had my hands full with my briefcase and coffee. I tried to call the front desk with the "courtesy" phone in the hall, but it was broken. I waited for another 15 minutes for the elevator to come to me to go to the lobby. The guy up front said that he didn't know what to do, and I should "pull up" on the handle. He did say security would be with me as soon as they can. He wasn't rude, just very overwhelmed.
by A verified traveler from memphis Tn 38141
Pictures were deceitfulPosted Oct 2, 2017
The e check was great but everything else was. Not. I would have like to have better parking and the garage parking is awful as well as the attendant that works evening shift . I will not stay there never nor recommend this hotel to anyone. The carpets need cleaning as well
for Everyoneby A verified traveler
Posted Sep 18, 2017
The hotel had character and the HHonors benefits were really nice!
by A verified traveler from Little Rock, AR
Top floor, city viewPosted Sep 9, 2017
Tiny room with leaking ceiling stains. No refrigerator. Balcony door takes a full grown man just to get it open. Bathroom was nice though.
Booked room not receivedPosted Aug 27, 2017 on Hotels
I did not receive the room I booked. I typically love this hotel for location to downtown Little Rock.
by jp from LR
Super clean amd QuietPosted Aug 27, 2017 on Hotels
Posted Aug 24, 2017 on Hotels