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Crowne Plaza London - Docklands by IHG

4.0 star property
Waterfront hotel with a full-service spa and a fitness center

Choose dates to view prices

Photo gallery for Crowne Plaza London - Docklands by IHG

Exterior
Property preview
Spa
1 bedroom, hypo-allergenic bedding, in-room safe, desk
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Crowne Plaza London - Docklands offers a peaceful Thames view near O2 Arena. Guests love the attentive staff, dry cleaning services, and Rinu spa. The indoor pool is perfect for recharging after exploring, and free WiFi keeps everyone connected.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pool
  • Bar
  • Housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Double Beds (Mini cooler)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Double Beds (Mini cooler)

8.4 out of 10
Very good
(20 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/tub combination
Hair dryer
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed, Accessible

8.6 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/tub combination
Hair dryer
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/tub combination
Hair dryer
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

8.8 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/tub combination
Hair dryer
  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/tub combination
Hair dryer
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed (Mini cooler)

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/tub combination
Hair dryer
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Minicooler)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/tub combination
Hair dryer
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Shower/tub combination
Hair dryer
Bathrobes
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Sofa bed - single
Separate bedroom
Private bathroom
Shower/tub combination
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL

What's nearby

  • IFS Cloud Royal Docks Station - 3 min walk - 0.2 miles
  • ExCeL Exhibition Centre - 4 min walk - 0.3 miles
  • O2 Arena - 3 min drive - 1.1 miles
  • London Stadium - 7 min drive - 3.2 miles
  • Westfield Stratford City - 9 min drive - 2.8 miles

Getting around

  • Royal Victoria DLR Station - 3 min walk
  • West Ham Station - 5 min drive
  • London City Airport (LCY) - 12 min drive

Restaurants

  • ‪Costa Coffee - ‬6 min walk
  • ‪Sandwich & Co. - ‬5 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬7 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Nakhon Thai Restaurant - ‬6 min walk

About this property

Crowne Plaza London - Docklands by IHG

Upscale hotel near ExCeL Exhibition Centre
Near O2 Arena, Crowne Plaza London - Docklands by IHG provides dry cleaning/laundry services, a bar, and a gym. Treat yourself to a massage at Rinu, the onsite spa. Free in-room WiFi is available to all guests, along with a business center and a steam room.
You'll also enjoy perks such as:
  • An indoor pool
  • Full breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Babysitting (surcharge), free newspapers, and tour/ticket assistance
  • A 24-hour front desk, ATM/banking services, and smoke-free premises
  • Guest reviews say great things the breakfast, helpful staff, and location
Room features
All 210 rooms boast comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with shower/tub combinations and hair dryers
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Exterior

Aloft London Excel

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 1,003 reviews
$94 nightly
The price is $112
Nov 9 - Nov 10
Total with taxes and fees
Aloft London Excel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 25 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • On the waterfront

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 19.99 per person
  • Self parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands by IHG Hotel
Crowne Plaza London - Docklands by IHG London
Crowne Plaza London - Docklands by IHG Hotel London

Frequently asked questions

Does Crowne Plaza London - Docklands by IHG have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Crowne Plaza London - Docklands by IHG?

As of Oct 23, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza London - Docklands by IHG on Nov 2, 2025 start from $105.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza London - Docklands by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crowne Plaza London - Docklands by IHG?

Self parking is available for GBP 25 per day. Limited spots are available.

What time is check-in at Crowne Plaza London - Docklands by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Crowne Plaza London - Docklands by IHG?

Check-out is at 11 AM.

Where is Crowne Plaza London - Docklands by IHG located?

Located in Docklands, this spa hotel is 0.3 mi (0.4 km) from ExCeL Exhibition Centre and 1.9 mi (3.1 km) from O2 Arena. Thames River and ABBA Arena are also within 3 mi (5 km). Royal Victoria DLR Station is only a 3-minute walk and Custom House Station is 9 minutes.

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Reviews

Crowne Plaza London - Docklands by IHG Reviews

8.8

Excellent

9.2

Cleanliness

8.4

Location

8.8

Staff & service

8.6

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 560 out of 1008 reviews
Rating 8 - Good. 301 out of 1008 reviews
Rating 6 - Okay. 83 out of 1008 reviews
Rating 4 - Poor. 33 out of 1008 reviews
Rating 2 - Terrible. 31 out of 1008 reviews

Reviews

10/10 Excellent

Caterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member on check in was lovely and very helpful
Stayed 1 night in Sep 2025

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The staff and facilities were excellent. Short walk to train station and cable cars.
Stayed 2 nights in Sep 2025

10/10 Excellent

Irodakhon

Liked: Cleanliness, staff & service, amenities
Staff was good, breakfasts were amazing
Stayed 7 nights in Jul 2025

10/10 Excellent

Farmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel. Super convenient for events at Excel. Staff are wonderful, especially Elizabet who helped me combine two bookings together so my extension to my original booking resulted in me staying in the same room. Breakfast staff are fantastic too!
Stayed 1 night in Sep 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive,patient staff, always accommodating :)
Stayed 5 nights in Sep 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at this hotel. Reception staff and restaurant staff were both super helpful and friendly. Room was great with two double beds in the family room.
Stayed 1 night in Aug 2025

8/10 Good

chloe

Liked: Cleanliness, staff & service, amenities
Nice hotel overall. Window didn’t close in our room, slight smell of sewage in the bathroom in the evening and Tv didn’t work very well (not that we really needed it). Breakfast lovely, used the pool which was nice and everywhere was clean, staff polite. Perfect location for what we needed.
Stayed 1 night in Sep 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time I stayed at this hotel and will not be the last. I brought a group over from the States for their first trip to Europe. Check in was easy, the staff was polite and professional. We included the breakfast. There was a great selection of fresh, colorful food for all palates. Easy to get to the center of London but so nice to get back to the hotel and the river. Some excellent restaurants in walking distance. Looking forward to going back again next year.
Stayed 4 nights in Sep 2025

10/10 Excellent

Ashvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with the family for a concert at the O2. Easy to get to and good food options nearby. Good size rooms, friendly staff and clean.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lizzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, helpful staff Comfy bed & lovely pool
Stayed 1 night in May 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service
Staff services & professionalisation was excellent. Had issues with the toilet system, same was rectified promptly. Overall stay was excellent.
Stayed 3 nights in Aug 2025

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Very friendly staff and very clean.
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and I had a wonderful stay Cater for all of her needs. Amazing breakfast.
Stayed 2 nights in Jun 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the cable car and a few dinner options. Staff were super helpful and friendly. Pool was a bit underwhelming as quite small and busy. USB charging points in our room didn’t work which was annoying. Breakfast was varied and nice, lots of so as and attractive dining room and bar.
Stayed 1 night in Aug 2025

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
After a long day of travel we are happy and lucky we book the hotel here. It’s very clean and the stuff is very nice and accommodating. Highly recommended.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, amenities
Nice and clean. Professional staff and made to feel very welcome
Stayed 2 nights in Jul 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in a great location for a visit to the O2… or the Excel Centre, with just quick ride across the water on the cable cars to the O2 which was fun. The hotel was lovely and clean and well presented with most the staff being friendly and helpful. I would happily stay here again.
Beautiful natural colour palette dining area, with a great breakfast and friendly staff.
View looking across the dock to the hotel.
The O2 across the water and the cable cars are only a 3min walk from the hotels lobby.
Stayed 1 night in Jun 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay, great location.

Staff were amazing, even upgraded our room
Stayed 1 night in Feb 2025

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay. Is a little far from the center.
Stayed 3 nights in Jun 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel, the service was excellent throughout. From reception to cocktails. The area is perfect and had everything we needed for a perfect break. Walking distance from Excel which is amazing.
Stayed 1 night in Jun 2025

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Spent a couple of nights there when visiting London. Rooms were great and beds were very comfy. Breakfast was excellent. Close to Custom House station. Highly recommend
Stayed 2 nights in Jun 2025

10/10 Excellent

Klara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a nice lovely place in London
Stayed 2 nights in Mar 2025

8/10 Good

Gurmeet

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Broken lift and jacuzzi was broken for our duration. Rooms was dirty people left rubbish in rooms. Shower not working. Awful hotel avoid
Stayed 1 night in Aug 2025

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities

Great customer service!

Great room, fab view and good facilities. Recommended.
Stayed 3 nights in Jun 2025

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