4/5 Good
Rob
Business traveler
19 Jun 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Overview of Novotel London ExCeL
Photo gallery
Novotel London ExCeL
4.4/5 Excellent
Guests rated this property 4.4/5 for cleanliness.
Popular amenities
- Free WiFi
- Pet Friendly
- Spa
- Restaurant
- Gym
- Breakfast Available
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitizer provided
- Personal protective equipment
Explore the area
Royal Victoria Bridge4 min walk
Emirates Air Line Royal Docks Station4 min walk
The Crystal6 min walk
London (LCY-London City)6 min drive
Choose dates to view prices
Standard Room, 2 Twin Beds
4.5/5 guest room rating
- 269 sq ft
- Sleeps 2
- 2 Twin Beds
Standard Room, 1 Queen Bed with Sofa bed
No guest room rating
- 269 sq ft
- Sleeps 4
- 1 Queen Bed and 1 Double Sofa Bed
Superior Room, 1 Queen Bed with Sofa bed
4.3/5 guest room rating
- 269 sq ft
- Sleeps 4
- 1 Queen Bed and 1 Double Sofa Bed
Premium Room, 1 Queen Bed (Premium)
4.4/5 guest room rating
- 269 sq ft
- Sleeps 2
- 1 Queen Bed
Standard Room, 1 Queen Bed
5/5 guest room rating
- 269 sq ft
- Sleeps 2
- 1 Queen Bed
About this area
London
Located on the waterfront, Novotel London ExCeL is in Docklands neighborhood and is connected to a shopping center. The Crystal and O2 Arena are cultural highlights, and some of the area's notable landmarks include Royal Victoria Bridge and ISKCON Bhaktivedanta Manor. Check out an event or a game at Excel Exhibition Centre, and consider making time for Emirates Air Line Royal Docks Station, a top attraction not to be missed. Take an opportunity to explore the area for water adventures such as sailing.
View in a map
What's nearby
- Royal Victoria Bridge - 4 min walk
- Emirates Air Line Royal Docks Station - 4 min walk
- The Crystal - 6 min walk
- Excel Exhibition Centre - 12 min walk
- ISKCON Bhaktivedanta Manor - 18 min walk
Getting around
- London West Ham Station - 5 min drive
- Custom House for ExCel Station - 5 min walk
- London City Airport (LCY) - 6 min drive
Restaurants
- Upper Deck — 1 min walk
- Tapa Tapa — 3 min walk
- Caffe Fratelli — 4 min walk
- Nakhon Thai Waterfront — 8 min walk
- Pepenero — 15 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of ALLSAFE (Accor Hotels)
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Self parking on site (GBP 18 per night; includes in/out privileges)
- Onsite parking is wheelchair accessible
Food and drink
- Buffet breakfast available for a fee daily 6 AM–10 AM: GBP 16.45 per person
- 1 restaurant and 1 coffee shop/café
- 1 bar
- 24-hour room service
- Coffee/tea in common area(s)
Things to do
- Fitness center
- Sauna
- Steam room
Family friendly
- Dry cleaning service
- Free cribs/infant beds
- Laundry facilities
- Soundproofed rooms
Conveniences
- ATM/banking services
- Elevator
- Free newspapers in lobby
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Tour/ticket assistance
Languages spoken
- English
- French
- German
- Hungarian
- Italian
- Lithuanian
- Polish
- Portuguese
- Romanian
- Russian
- Spanish
Business services
- Business center
- Meeting rooms
- Conference space (4530 square feet)
Outdoors
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- Assistive listening devices available
- In-room accessibility
- Roll-in shower
- Wheelchair-accessible business center
- Wheelchair-accessible fitness center
- Wheelchair-accessible parking
- Wheelchair-accessible path to elevator
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair accessible (may have limitations)
- Wheelchairs available on site
More
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Blackout drapes/curtains
- Free cribs/infant beds
Bathroom
- Free toiletries
- Hair dryer
- Shower
Entertainment
- Cable channels
- LCD TV
Food and drink
- Coffee/tea maker
- Minibar
More
- Connecting rooms available
- Desk
- Free newspapers
- Iron/ironing board
- Laptop-friendly workspace
- Phone
- Safe
- Soundproofing
Policies
Check-in
Check-in from 2 PM - 5:00 AM
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Renovations and closures
This property is closed from May 17 2020 to March 31 2021 (dates subject to change).
The following facilities or services will be unavailable from December 31 2020 to March 31 2021 (dates subject to change):
- Bar/Lounge(s)
- Beach
- Breakfast
- Business center
- Children's club
- Dining venue(s)
- Fitness facilities
- Golf course
- Hot springs
- Laundry facilities
- Meeting facilities
- Parking area
- Sauna
- Spa
- Spa tub
- Swimming pool
- Tennis courts
- Water park
Due to COVID-19, this property’s food and beverage options may be limited.
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of GBP 15 per pet, per night
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: GBP 16.45 per person (approximately)
- Self parking fee: GBP 18 per night (in/out privileges)
- Pet fee: GBP 15 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
National rating
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
Property is also known as
Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London
Frequently asked questions
4.4
Excellent
4.4/5
Cleanliness
4.5/5
Staff & service
4.2/5
Amenities
4.4/5
Property conditions & facilities
5/5 Excellent
Echelle, Canada
19 Mar 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
5/5 Excellent
Echelle, Canada
18 Mar 2020
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020
5/5 Excellent
Chesnei
7 Mar 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
5/5 Excellent
Verified traveler
Traveled with family
19 Feb 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Feb 2020
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