4/10 Poor
Angela
Traveled with family
Dec 4, 2022
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room met our expectations with the exception of the unreasonably hard bed. Most staff were pleasant and tried to answer questions and respond to concerns. Unfortunately, the pool area that was going to be the primary focal point of our trip was very unpleasant. The music was pounding so loudly that it was not possible to carry on a conversation or relax in any way. When we asked if it could be turned down, we were met with shrugged shoulders and the statement " my manager tells me it has to be this loud"! If the volume went down for a short time it very quickly went back up! My 89 year old mother was extremely distressed by the content as well with the "f" word featuring prominently in some songs. The first 4 days of the included breakfast was lovely. Without warning or any notice, it became a Mexican/American buffet and we had to walk out of the building to a gym and sit on the sidewalk listing to the pounding music from the gym and smelling the traffic and dust. Fortunately the buffet did move back into the hotel for the last couple of mornings!