Ratings based on 21 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
3.8 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from atlanta
Pretty face, ugly personality.Posted Jun 19, 2016
Pros: The views, the lovely villas and their floorplans, our private pool, the lovely staff that delivered our drinks and food daily.
Cons: CUSTOMER SERVICE! a friendly face to welcome you to your stay- a glass of water maybe? A consistent dress code that isn't up to an rude individual?
Location: Deep sea fishing and snorkel tours in town. Restaurants for the tourists. marginal shopping-constant street merchants hawking their wares.
My family and I (husband, 4 adult children) just returned from a week at the Monte Cristo. Unfortunately, from the moment we were dropped off at the lobby we were treated inconsistently rude and disinterested. The concierge Eliza acted as though we crashed her private party. We not only carried our own luggage into the lobby, but we also had to ask if there was any storage available for it,r anyone to help us carry it there...she told us simply "no. we don't have anyone.". Really? She was obviously annoyed that we checked in an hour before our room was ready- The next delightful phrase out of her mouth was "you don't have a reservation.". Um yes, I do...here is my confirmation number printed out on my Expedia intenerary. So we waited about 10 minutes while she typed (my husband and boys standing out of the curb with our luggage in the Mexican sun wondering if we were at the right place...) until she said "i need a credit card." This attitude continued all the way to Quivera, where the hostess literally pointed at my husband and said-"he doesn't look good" when I questioned her why some men were allowed to eat in FLIPFLOPS but he was required to change from a polo into a button-down. HBO, movies, luxurious bath products (not even conditioner!!)and other things listed on their website are non-existent, and no one cares! Our butler Edgardo did his best to accommodate us, but he was unsure about the inconsistent dress codes . Don't even get me started on La Frieda.
by Lily from Buffalo Grove
Amazing VillaPosted Apr 1, 2016 on Hotels
I love this resort and the other resorts. Unlimited room service is an amazing extra for all inclusive. The tv service was a little hairy because of the weather. The other thing is that the water is too rough on the Pacific side to swim. The pool options were amazing and the shuttle to the other side for swimming in the ocean evened it out. Great for large families or groups.
by A verified traveler
Posted Mar 29, 2016
Great view, comfortable villa, transportation quick to all places in the estate. Will be back
Posted Feb 12, 2016 on Hotels
The complex is complicated . The transportation is a not adequate . We spent sometimes 30 minutes to get picked up to be able to go to a restaurant . The food is below average . We got the all inclusive package and ended up going someplace else for dinner after the first couple of days .
by A verified traveler from Chicago
Spectacular views, overall could have been betterPosted Dec 27, 2015
Pros: The views from our villa were incredible!
Cons: Better inspection of room prior to check in. Have water bottles in room. Coffee supplies in room.
We stayed in villa 34 at Montecristo. The views were amazing! Private pool and hot tub was incredible. We booked with an all inclusive plan. Spent most of time at our villa or Peublo Bonito Sunset resort. The views from the Sky pool, the food and service was world class. The one day we ventured to Peublo Bonito Rose, but was not able to book ride back on free shuttle and had to pay for taxi. Unfortunately, it was inconvenient to get anywhere. You needed to call for shuttle to take you so far, then wait for a golf cart to take you the rest of the way. With the incredible views, come steep mountain side that was difficult to walk down and way too difficult to walk up. We had a mix of restaurant experiences, from amazing at Zao Shen, to average at Bistro, to horrible at Sunset Sushi where we experienced our worst dining experience ever. We were told 45 minute wait, after an hour and half wait, we were finally seated. We were informed that 5 items on menu were out. After an hour, and 2 of our party of 5 being served and finished eating, the remaining were brought dinners that were not ordered because they had run out of everything. 4 hours of our vacation wasted. Villa had a full kitchen, but no bottled water or basic coffee in room. Had to order room service several times a day to get basic items. Were told that we could only order 2 beverages per person on each order. The views were amazing from our villa, but had several issues at check-in that should n
by A verified traveler from houston
talk about bad customer servicePosted Nov 25, 2015
No one was on the same page at Montrcristo. Reservations explained all inclusive in such a way that it sounded great , however because I like to confirm I called the hotel the week of check in and was told that ordering food and drinks were limited to 2 per person in the villa and that we had to allow 45 mins between each order. I felt like I had been lied to by reservations so the manager , he said he was the manager "Edgar" said he would call reservations to clear it up. He then called me back , again this is two days before our arrival,and says well I'm sorry they told you that but no we have our rules. So basically the all inclusive package has limitations for any in room service. Let me make it clearer, I ordered 2 bottle waters and a Coke for my kids and it took an hr to get them delivered to the room. It's a joke. It's easier and faster to walk down to the restaurant at sunset which is a 20min walk! But then defeats the purpose of getting a private villa with your own pool. We were a family who would have liked 1 day to relax at the villa but it was impossible with the service. We had to call out for shuttles and taxis more than twice each time around because there was staff that would say they would arrange it but it actually had not been. Our quilts were stained Our towels were stained Bath robes were stained Just not at all what we expected for the price.
by A verified traveler
Beautiful homes and unforgettable viewsPosted Oct 17, 2015
Spacious villa homes with a wonderful view. We stayed as a group of 4 adults and 4 kids. The resort was not super busy this time of year so we never had to wait long for rides and never had trouble with dinner reservations. Staff was friendly and we did not have to deal too much with timeshare selling.
by A verified traveler
The Montecristo hotel was excellent.Posted Aug 3, 2015
Pros: The comfort, facilities and the wiew.
Cons: More information about regulations.
Location: Great location and many activities to do.
Everything was fantastic, we enjoy it a lot with all the facilities, activities
by A verified traveler
Destination WeddingPosted Jul 23, 2015
Cons: Faster service in the restaurants.
The Montecristo Estates was the best choice we made for our stay in Cabo for our daughter's wedding, which was at the Sunset Beach. The staff made our stay so very comfortable and we were treated like royalty. The Villa was immaculate and we couldn't have asked for more. The Cibola restaurant became our favorite. The food was amazing. Service was very slow though. All in all, it was a great experience and we will definitely be back soon.
by A verified traveler from los angeles
Family getawayPosted Jun 20, 2015
Great time!!!Great place!!! Just a couple of issues they need more staff.. Had to wait one day 2 hours for breakfast (room service) and some days I would have to wait 45 minutes for a taxi.. Our room was perfect and will be going back ASAP.. My family and I loved it.. Restaurant were great and staff were professional