Ratings based on 1,497 Verified Reviews

3.7 out of 5
74% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Family Resort

Posted Feb 26, 2017
Pros: Rooms were clean, staffs were nice.
Cons: Too many people reserved the lawn chairs around the pool and did not even use them. It was vacant for hours and some never returned to their seat.
Location: There was really nothing to do around this area. You can walk across the street to the local bars/restaurants. There was even a supermarket close by.
My husband, and 3 daughters (10, 8, 5) came her to get a way for the week. It was a nice but small resort. The staffs were pretty nice and hard working. The food was good. Don't try their Brazilian Steakhouse since the meats were not great and the selection was limited. We saw many people leave after a short time there. We stayed for about 30 minutes then went to the buffet. There's not much to do around that area if you don't have transportation.
3 out of 5
by A verified traveler from MN

Mixed experience

Posted Feb 23, 2017
Beautiful and relaxing . Clean and felt safe. Bar hours were fine with different locations. Food was a little less available late afternoon. If it rained the main lunch food closed and we did get hungry. Pizza was amazing. Breakfast and lunch options were great. Dinner was lacking in kid friendly and even adult friendly if you don't like spicy. We even heard from other adult guests that dinner options were lacking. A few great staff members were helpful. Not many activities and the shows didn't start until 8:30 so tough for kids to stay up and see them. Overall it was a nice stay and would be fine to go back to but we would try something else next time.
Comment from Hotel Management
Feb 23, 2017 by Guest Services, Hotel Management
Thank you so much for your feedback and please accept my sincere apologies that your experience with the food was less than top. Any feedback we receive helps to make us better.
4 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Nice hotel next to the beach

Posted Feb 20, 2017
Staff was great since the moment I arrived.tried the gym and their equipment wasn't in the best shape..food there is great shows were nice overall I would visit royal Solaris again in the future
Comment from Hotel Management
Feb 21, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler from Illinois

Not what we expected

Posted Feb 20, 2017
Be aware of the push to buy into the club. They're pretty good at sales!! If you don't, you feel like your second to the gold members. The hotel is clean, but some service is great and some is o.k. depending on who's waiting on you. We had alot of confusion after booking our excursions, and shuttle to the airport, we were never on the list for anything we paid for, all 3 times. Our room safe was not bolted down, anyone could of walked right out of our room with it. We had an electrical outlet hanging out of the wall, light not working, and the knob on the nightstand fell off in 4 pieces when my husband opened it. They did come and fix the problems, but that should of been taken care of before we recieved our room. Food is o.k. mostly the same buffet every day. Restaurants not any better. Will not return, there are alot of other beautiful resorts!
Comment from Hotel Management
Feb 21, 2017 by Guest Services, Hotel Management
Thank you so much for your feedback and please accept my sincere apologies that your experience at the Resort was less than top. Any feedback we receive helps to make us better.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Well appointed hotel with amazing staff

Posted Feb 19, 2017
This was our 1st time in all-inclusive although we have stayed semi-inclusive in the past. The hotel was spacious and well maintained. The staff were friendly, helpful and professional, right down to the gardener who was happy to tell me the names of the flowers. The food was very good from the buffets to the restaurants. Personally I would like to have seen more focus on traditional Mexican food and cultural in the meals and the trips. Watch out for the free tour for listening to a sales presentation (to become a member). In hindsight I would rather have paid for the tour but they do have a lot of members so you need to decide a head if you think you might be interested.
Comment from Hotel Management
Feb 19, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2017
great staff, great food, comfortable, entertainment was good as well
Comment from Hotel Management
Feb 16, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from PDX

Great hotel for the $..

Posted Feb 14, 2017
Everything was great! I'm not a big eater but if you are you can get more varieties in food at other hotels that are more expensive but overall food was really good and always awailable! It sits right in the beach and pool is very nice.. Definitely kid friendly.. Crowd was mix in age so not a party place! But you can always party in the city.. Staff was friendly and helpful.. Cost to airport was $40-$50 for four of us each way but you need to pay in Pesos to save money.. You can ride the bus to Cabo San Lucas for clubbing and the Marina($2 per person). Anyway, I would visit again! Have fun! :)
Comment from Hotel Management
Feb 14, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay for the kids

Posted Feb 13, 2017
Just like you would expect from an all inclusive type of resort Very good activities and staff for taking care of kids while grown ups have a bit of fun
Comment from Hotel Management
Feb 13, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops, B.C. Canada

Loved the hotel, so close to the beach

Posted Feb 12, 2017
Pros: That it was close to the beach, clean and well laid out. With a little 'oasis' for old and young.
Location: We walked into town and enjoyed some of the local restaurants and Tequila bars!
Can't say enough nice things about all the staff. Everyone was so friendly and helpful. Would definitely recommend this hotel to my friends.
Comment from Hotel Management
Feb 13, 2017 by Guest Services, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2017
Pros: Right on the beach, convenient to everything, good service
Cons: We made 2 reservations at the restaurants where you needed them for dinner, both of them had about the worst food ever. Service and atmosphere was go
Location: We stayed on the beach but if you wanted tours for different activities there was a travel agency to guide you for anything you wanted.
Great staff, it was our 49th anniversary and one of the staff gave us a bottle of champagne and desert
Comment from Hotel Management
Feb 11, 2017 by Guest Services, Hotel Management
Thank you so much for your feedback and please accept my sincere apologies that your experience with the food was less than top. Any feedback we receive helps to make us better.