Posted Oct 4, 2016
The hotel pool was under some kind of upgrade and was close, nobody let me know until I was all ready there. Power was out for 5 to 10 like every hour , one night it was out for about an hour then there was no water in the restroom. The staff is very rude , when you ask for help, the only people doing their job is the one at the restaurants and bars, I'll never go back to that place
Comment from Hotel Management
Oct 5, 2016 by Social Media Manager, Hotel Management
We want to apologize for the inconvenients we ocasioned with our pool updates, we are working on improving our facilities for our guests comfort. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. This review has been brought to the attention of all contributing departments, and they have addressed the team. We hope that you will reconsider your decision on staying with us because we would love to have the opportunity to make it right for you. It is important that we accommodate all your needs and welcome you to stay with us again.