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Overview of Arbor Hotel and Conference Center, Ascend Hotel Collection

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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Premium bedding, pillowtop beds, in-room safe, desk

Arbor Hotel and Conference Center, Ascend Hotel Collection

3 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing

Explore the area

    Popular LocationTexas Water Rampage15 min walk
    Popular LocationBallet Lubbock3 min drive
    Popular LocationLubbock Premiere Cinema5 min drive
    AirportLubbock, TX (LBB-Preston Smith Intl.)19 min drive

Choose dates to view prices

About this area

Lubbock

Arbor Hotel and Conference Center, Ascend Hotel Collection is located in Lubbock. The area's natural beauty can be seen at Huneke Park and Maxey Park, while Ballet Lubbock and Lubbock Premiere Cinema are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at United Spirit Arena or City Bank Coliseum.
Popular Location

What's nearby

  • Texas Water Rampage - 15 min walk
  • Ballet Lubbock - 3 min drive
  • South Plains Mall - 4 min drive
  • Lubbock Premiere Cinema - 5 min drive
  • Lubbock Christian University - 10 min drive

Getting around

  • Preston Smith Intl. Airport (LBB) - 19 min drive

Restaurants

  • Arbor Lobby Bar — 1 min walk
  • Tikka Shack — 11 min walk
  • The Funky Door — 14 min walk
  • Rosa's Cafe Tortilla Factory — 15 min walk
  • Cracker Barrel — 16 min walk

About this property

Arbor Hotel and Conference Center, Ascend Hotel Collection

3-star hotel with free breakfast and restaurant
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a spa tub, a conference center, and a microwave in a common area. All 100 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include sitting areas and refrigerators. Room service and coffee makers are standard, as are LCD TVs with cable channels.
Arbor Hotel and Conference Center, Ascend Hotel Collection offers 100 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

49-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM–9 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Seasonal outdoor pool
  • Spa tub

Family friendly

  • Laundry facilities
  • Refrigerator
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English

Business services

  • Business center
  • Conference center (3000 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Lever door handles
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • 49-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in from 3 PM - 1 AM
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to June 1 2021 (dates subject to change):
  • Dining venue(s)
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to August
Pool access available from 10 AM to 11 PM

Property is also known as

Arbor Hotel Lubbock
Arbor Hotel
Arbor Lubbock
Arbor Hotel Ascend Hotel Collection Lubbock
Arbor Hotel Ascend Hotel Collection
Arbor Ascend Collection Lubbock
Arbor Ascend Collection
Arbor Hotel Conference Center an Ascend Hotel Collection
Arbor Hotel and Conference Center, Ascend Hotel Collection Hotel

Frequently asked questions

4.6
Wonderful
Rating 5 - Excellent. 256 out of 360 reviews
5 - Excellent 71%
Rating 4 - Good. 79 out of 360 reviews
4 - Good 22%
Rating 3 - Okay. 16 out of 360 reviews
3 - Okay 4%
Rating 2 - Poor. 6 out of 360 reviews
2 - Poor 2%
Rating 1 - Terrible. 3 out of 360 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

1/5 Terrible

Traveled with family and small children, Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked this hotel and thought when I booked it it was too pricy. I was right. Pool out of order, breakfast no good, no coffee or tea on the premises. Not happy at All!
Stayed 1 night in Apr 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nicely located in Lubbock to shopping and restaurants. The hotel is very clean and in good condition. Gym and pool/hot tub remain closed but otherwise, good services and very nice rooms.
Stayed 1 night in Mar 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good location to shopping. Even though the hotel was full, the room was quiet. Staff was great.
Stayed 3 nights in Mar 2021

4/5 Good

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No Microwave or Vending Machine available. no breakfase .Great Rooms and comfortable beds and great showers.
Stayed 1 night in Mar 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located in an area with lots to do and beautifully lit at night! The staff is friendly and helpful and our room was super clean! The beds were my fav! The bar was open and very nice as well! It’s just super weird with COVID now because our normal free buffet breakfast was a brown bag full of breakfast snacks like granola bars and a muffin ( which was delish) and I think they served breakfast tacos (burritos) already wrapped up but I didn’t get a chance to eat one! I understand this is the new way thanks to COVID so no complaints here! I truly enjoyed our little weekend stay here and we will most likely stay again whenever we go back!
Stayed 2 nights in Mar 2021