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Mandarin Oriental Palace, Luzern

Photo gallery for Mandarin Oriental Palace, Luzern

Exterior
Premium bedding, free minibar, in-room safe, individually decorated
Junior Suite (Panoramic) | Premium bedding, free minibar, in-room safe, individually decorated
Premium bedding, free minibar, in-room safe, individually decorated
Suite, Terrace, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Overview of Mandarin Oriental Palace, Luzern

Mandarin Oriental Palace, Luzern

5.0 star property

9.6/10 Exceptional

Popular amenities

  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
Map
Haldenstrasse 10, Lucerne, LU, 6006

Explore the area

  • Popular LocationLake Side Promenade4 min walk
  • Popular LocationChapel Bridge15 min walk
  • Popular LocationSwiss Transportation Museum16 min walk
  • AirportZürich (ZRH)55 min drive

Room options

About this area

Lucerne

Mandarin Oriental Palace, Luzern is located on a lake and in an area with good shopping. Loewenplatz and Saint Peters Church are notable landmarks, and the area's natural beauty can be seen at Lake Side Promenade. Natur-Museum and Richard Wagner Museum are also worth visiting. Take an opportunity to explore the area for water adventures such as kayaking and other activities like golfing.
Visit our Lucerne travel guideOpens in a new window
Map

What's nearby

  • Grand Casino Lucerne - 3 min walk
  • Lake Side Promenade - 4 min walk
  • Hofkirche - 7 min walk
  • Chapel Bridge - 15 min walk
  • Swiss Transportation Museum - 16 min walk

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 16 min walk
  • Zurich Airport (ZRH) - 55 min drive

Restaurants

  • Grand Casino Luzern - 3 min walk
  • Franz - 5 min walk
  • VILLA Schweizerhof - 7 min walk
  • Mega Pizza Kebap - 6 min walk
  • Vesper - 7 min walk

About this property

Mandarin Oriental Palace, Luzern

5-star luxury hotel by the lake
Located close to Lake Side Promenade and Loewenplatz, Mandarin Oriental Palace, Luzern provides a terrace, a coffee shop/cafe, and a library. Treat yourself to a massage at SPA Bellefontaine, the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants. Guests can also expect to find dry cleaning/laundry services, a bar and a 24-hour gym.
Other perks include:
  • Full breakfast (surcharge), self parking (surcharge), and express check-out
  • A front-desk safe, tour/ticket assistance, and concierge services
  • Luggage storage, a 24-hour front desk, and wedding services
  • Guest reviews give good marks for the proximity to shopping
Room features
All 136 individually decorated rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning. Guests reviews give good marks for the spacious rooms at the property.
More amenities include:
  • Changing tables, baby monitors, and highchairs
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with tubs or showers and toilets with electronic bidets
  • Flat-screen TVs with cable channels
  • Baby baths, children's slippers, and children's books

Languages

English, French, German

Property amenities

Parking and transportation

  • Self parking on site (CHF 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM–10:30 AM for a fee: CHF 50 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Colonnade
  • Minamo
  • MOzern Bar & Brasserie
  • Quai 10

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • Baby monitor
  • Changing table
  • Children's books
  • Children's games
  • Free crib
  • Highchair
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 4,725 square feet of conference space

Outdoors

  • On a lake
  • On the boardwalk
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's robe
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Similar properties

Policies

Check-in

Check-in from 3 PM - anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from March 17 2023 to April 30 2023 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 50 per pet, per day
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 190.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CHF 50.00 per person
  • Self parking fee: CHF 35 per day
  • Pet fee: CHF 50 per pet, per day
  • A television is available for an additional fee
  • Rollaway bed fee: CHF 190.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Luzern Palace
Palace Luzern
Palace Luzern Hotel
Palace Luzern Hotel Lucerne
Palace Luzern Lucerne

Frequently asked questions

Is Mandarin Oriental Palace, Luzern pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 50 per pet, per day.

How much does it cost to stay at Mandarin Oriental Palace, Luzern?

As of Mar 29, 2023, prices found for a 1-night stay for 2 adults at Mandarin Oriental Palace, Luzern on Apr 12, 2023 start from $729.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mandarin Oriental Palace, Luzern?

Self parking is available for CHF 35 per day.

What time is check-in at Mandarin Oriental Palace, Luzern?

Check-in is from 3 PM - anytime.

What time is check-out at Mandarin Oriental Palace, Luzern?

Check-out is at noon.

Where is Mandarin Oriental Palace, Luzern located?

Located in the heart of Lucerne, this luxury hotel is within a 10-minute walk of Lake Side Promenade and Loewenplatz. Saint Peters Church and Chapel Bridge are also within 1 mi (2 km). Lucerne (QLJ-Lucerne Train Station) is 16 minutes by foot and Lucerne Station is 16 minutes.

Can I cancel my reservation for free at Mandarin Oriental Palace, Luzern and receive a full refund?

Yes, Mandarin Oriental Palace, Luzern offers free cancellation on select room rates, because flexibility matters! Please refer to Mandarin Oriental Palace, Luzern cancellation policy on our site for more details about any exclusions or requirements.

Mandarin Oriental Palace, Luzern Reviews

Mandarin Oriental Palace, Luzern Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 4 out of 5 reviews" "
" "10 - Excellent 80%
Rating 8 - Good. 1 out of 5 reviews" "
" "8 - Good 20%
Rating 6 - Okay. 0 out of 5 reviews" "
" "6 - Okay 0%
Rating 4 - Poor. 0 out of 5 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 0 out of 5 reviews" "
" "2 - Terrible 0%

10.0/10

Cleanliness

9.5/10

Staff & service

9.0/10

Amenities

10.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Pudur, Santa Clara

Liked: Cleanliness, amenities, property conditions & facilities
The facility and service is excellent. The buffet did not include Hot Oatmeal, though buffet includes excellent European Bakery delicacies when asked for it i was told it will be offered for extra charge which is not consistent with other hospitality
Stayed 2 nights in Nov 2022

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíblemente bien
Stayed 3 nights in Nov 2022

10/10 Excellent

WONSUK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
깨끗하고 편리한시설에 환상적인 호수뷰, 친철한서비스까지 유럽 어느호텔보다 최고였어요
Stayed 6 nights in Nov 2022