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Down comforters, minibar, in-room safe, desk
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Down comforters, minibar, in-room safe, desk
Down comforters, minibar, in-room safe, desk

Guest reviews

4.4 out of 5 Excellent
679 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Air Conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • -hour vacancy between guest room stays

Map

Explore the area

Popular LocationPlaza de Castilla9 min walk
Popular LocationGate of Europe9 min walk
Popular LocationSantiago Bernabeu Stadium14 min walk
AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)23 min drive

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  • Room (Melia Connecting 2Ad+3Ch)

    Room amenities

    • 560 sq ft
    • Sleeps 5
    • 2 Twin Beds
    More detailsRoom (Melia Connecting 2Ad+3Ch)
  • Premium Room

    5/5 guest room rating

    Room amenities

    • 398 sq ft
    • Sleeps 2
    More detailsPremium Room
  • Deluxe Room (The Level Lounge Access)

    5/5 guest room rating

    Room amenities

    • 280 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsDeluxe Room (The Level Lounge Access)
  • Classic Room

    4.6/5 guest room rating

    Room amenities

    • 280 sq ft
    • Sleeps 2
    More detailsClassic Room
  • Junior Suite (The Level Lounge Acces)

    Room amenities

    • 560 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsJunior Suite (The Level Lounge Acces)
  • Family Triple Room (Kids & Co 2Ad+1Ch)

    Room amenities

    • 398 sq ft
    • Sleeps 3
    • 1 Double Bed and 2 Twin Beds
    More detailsFamily Triple Room (Kids & Co 2Ad+1Ch)
  • Family Room (2Ad+1Ch)

    4.8/5 guest room rating

    Room amenities

    • 398 sq ft
    • Sleeps 3
    • 1 King Bed OR 1 Queen Bed
    More detailsFamily Room (2Ad+1Ch)
  • Deluxe Room

    4.8/5 guest room rating

    Room amenities

    • 280 sq ft
    • Sleeps 2
    • 1 Double Bed OR 2 Twin Beds
    More detailsDeluxe Room
  • Family Room (2Ad+2Ch)

    4.8/5 guest room rating

    Room amenities

    • 560 sq ft
    • Sleeps 4
    • 1 Double Bed and 2 Twin Beds
    More detailsFamily Room (2Ad+2Ch)
  • Supreme Room

    5/5 guest room rating

    Room amenities

    • 398 sq ft
    • Sleeps 2
    • 1 Queen Bed OR 2 Twin Beds
    More detailsSupreme Room
  • Family Communicated The Level (2Ad+2Ch)

    Room amenities

    • 797 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsFamily Communicated The Level (2Ad+2Ch)
  • The Level, Premium Triple Room

    Room amenities

    • 398 sq ft
    • Sleeps 3
    • 1 Double Bed and 2 Twin Beds
    More detailsThe Level, Premium Triple Room
  • Grand Suite (The Level Lounge Access)

    Room amenities

    • 678 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More detailsGrand Suite (The Level Lounge Access)
  • Suite (Castilla Suite The Level)

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite (Castilla Suite The Level)
  • Room (Family Communicated Kids & Co)

    Room amenities

    • 560 sq ft
    • Sleeps 4
    • 1 Double Bed and 2 Twin Beds
    More detailsRoom (Family Communicated Kids & Co)
  • Room (Communicated Melia Room)

    Room amenities

    • 560 sq ft
    • Sleeps 5
    • 1 Double Bed and 2 Twin Beds
    More detailsRoom (Communicated Melia Room)
  • Premium Room (3 Adults)

    4.6/5 guest room rating

    Room amenities

    • 398 sq ft
    • Sleeps 3
    • 1 Double Bed OR 2 Twin Beds
    More detailsPremium Room (3 Adults)
  • Premium Room (The Level Lounge Acces)

    Room amenities

    • 398 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsPremium Room (The Level Lounge Acces)
  • Family Communicated The Level (2Ad+1Ch)

    Room amenities

    • 797 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsFamily Communicated The Level (2Ad+1Ch)

About this area

Madrid

Located in Madrid's Tetuan neighborhood, Melia Castilla is in the city center and near a metro station. Notable landmarks in the area include Plaza de Castilla and Cuzco Square. Looking to enjoy an event or a game while in town? See what's going on at Santiago Bernabeu Stadium. Guests love the hotel's central location.
Visit our Madrid travel guide
View in a map
Popular Location

What's nearby

  • Plaza de Castilla - 9 min walk
  • Gate of Europe - 9 min walk
  • Santiago Bernabeu Stadium - 14 min walk
  • National Library - 7 min drive
  • WiZink Center - 20 min drive

Getting around

  • Nuevos Ministerios Station - 3 min drive
  • Cuzco Station - 6 min walk
  • AirportAdolfo Suarez Madrid-Barajas Airport (MAD) - 23 min drive

Restaurants

  • L'Albufera — 1 min walk
  • Distrito 798 — 1 min walk
  • Mesón Txistu — 3 min walk
  • La Garriga — 3 min walk
  • Vips — 5 min walk

About this property

Melia Castilla

Family-friendly Madrid hotel in Tetuan, walk to Plaza de Castilla
This hotel features 3 restaurants, a full-service spa, and a 24-hour health club. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and 2 coffee shops/cafés are onsite. All 909 soundproofed rooms feature free WiFi and 24-hour room service. For entertainment, plasma TVs come with satellite channels, and guests can also appreciate comforts like pillow menus and down comforters.
Melia Castilla offers 909 accommodations with minibars and laptop-compatible safes. Beds feature down comforters. A pillow menu is available. 32-inch plasma televisions come with premium satellite channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour health club and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Guests can indulge in a pampering treatment at the hotel's full-service spa, CAROLI HEALTH CLUB BOUTIQUE . Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional sanitization guidelines of No
Follows standard sanitization guidelines of Stay Safe with Meli� (Meli�)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for No between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: EUR 27 per day
  • Limited parking spaces
  • Area shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: EUR 25 per person
  • 3 restaurants and 2 coffee shops
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free children's club
  • Free supervised childcare/activities
  • In-room child care (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting rooms
  • Conference center

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • Renovated entire property - January 2020

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Down comforter
  • Linens
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • 32-inch plasma TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in from 3:00 PM - 1:00 AM
Early check-in subject to availability
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

The following facilities or services will be unavailable from May 21 2020 to December 31 2020 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per day
Dogs only
1 per room (up to 18 lbs)
Food and water bowls are available
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 25 per person (approximately)
  • Self parking fee: EUR 27 per day
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: EUR 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from noon to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub
Children under 18 years old are not allowed in the spa without adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Meliá Castilla
Meliá Castilla Hotel
Melia Castilla Hotel Madrid
Meliá Castilla Hotel Madrid
Meliá Castilla Madrid
Melia Hotel Castilla
Meliá Castilla
Melia Castilla Hotel
Melia Castilla Madrid
Melia Castilla Hotel Madrid

Frequently asked questions

Can I cancel my reservation for free at Melia Castilla and receive a full refund?
Yes, Melia Castilla offers free cancellation on select room rates, because flexibility matters! Please refer to Melia Castilla cancellation policy on our site for more details about any exclusions or requirements.
Does Melia Castilla have a pool?
Yes, this property has a seasonal outdoor pool. Pool access is from noon–8:00 PM.
Is Melia Castilla pet-friendly?
Yes, this hotel allows dogs (limit 1 per room) with a maximum weight of up to 18 lbs per pet. There's a fee of EUR 25 per pet, per day. Service animals are exempt from fees.
How much is parking at Melia Castilla?
Self parking is available for EUR 27 per day. Limited spots are available.
What time is check-in at Melia Castilla?
Check-in is from 3:00 PM–1:00 AM. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Melia Castilla?
Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).
Where is Melia Castilla located?
This family-friendly Madrid hotel is located in the business district, within a 10-minute walk of Cuzco Square and Plaza de Castilla. Santiago Bernabeu Stadium and IFEMA - Feria de Madrid are also within 9 mi (15 km). Cuzco Station is 6 minutes by foot and Valdeacederas Station is 7 minutes.
4.4
Excellent
5 - Excellent
389
4 - Good
225
3 - Okay
44
2 - Poor
15
1 - Terrible
6

4.5/5

Cleanliness

4.4/5

Staff & service

4.6/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Traveled with family and small children, Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was top notch. The service was second to none. This hotel experience is one the best we have had. Best hotel chain in Europe. They accommodated our last minute reservation for five nights. They treated our children wonderfully and our three kids loved it. Will definitely book again when traveling.
Stayed 5 nights in Dec 2019

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good ,perfect the staff ,the area we happy
Stayed 6 nights in Dec 2019

5/5 Excellent

Traveled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, nice buffet breakfast. Really enjoyed overall experience.
Stayed 2 nights in Dec 2019

5/5 Excellent

Traveled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, breakfast buffet was delicious
Stayed 3 nights in Dec 2019

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

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