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Tótem Madrid Hotel

Photo gallery for Tótem Madrid Hotel

Lobby sitting area
Premium bedding, down comforters, pillowtop beds, minibar
Premium bedding, down comforters, pillowtop beds, minibar
Premium bedding, down comforters, pillowtop beds, minibar
Premium bedding, down comforters, pillowtop beds, minibar

Overview of Tótem Madrid Hotel

VIP Access
UNESCO Sustainable Travel Pledge

Tótem Madrid Hotel

4.0 star property

9.2/10 Wonderful

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
Hermosilla, 23, Madrid, Madrid, 28001

Explore the area

  • Popular LocationPuerta de Alcalá11 min walk
  • Popular LocationGran Via Street18 min walk
  • Popular LocationPrado Museum20 min walk
  • AirportMadrid (MAD-Adolfo Suárez Madrid-Barajas)19 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

Madrid

Near a metro station, Tótem Madrid Hotel is in Salamanca, a neighborhood in Madrid with great shopping. The area's natural beauty can be seen at El Retiro Park and Madrid Río, while Prado Museum and National Archaeological Museum are cultural highlights. Check out an event or a game at Santiago Bernabéu Stadium, and consider making time for Madrid Zoo Aquarium, a top attraction not to be missed. Spend some time exploring the area's activities, including segway rentals/tours.
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Map

What's nearby

  • National Library - 8 min walk
  • Puerta de Alcalá - 11 min walk
  • Plaza de Cibeles - 15 min walk
  • Gran Via Street - 18 min walk
  • Prado Museum - 20 min walk

Getting around

  • Serrano Station - 2 min walk
  • Madrid Recoletos Station - 9 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 18 min drive

Restaurants

  • Casa Dani - 1 min walk
  • La Maruca - 3 min walk
  • Carmen Bar - 3 min walk
  • Café & Té - 3 min walk
  • Restaurante la Trainera - 1 min walk

About this property

Tótem Madrid Hotel

4-star luxury hotel refurbished in 2016 and located near Gran Via Street
Close to El Retiro Park and Prado Museum, Tótem Madrid Hotel provides a roundtrip airport shuttle, a coffee shop/cafe, and dry cleaning/laundry services. In addition to car rentals on site and a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Continental breakfast (surcharge), self parking (surcharge), and train station pick-up service
  • An electric car charging station, multilingual staff, and concierge services
  • A TV in the lobby, a 24-hour front desk, and a porter/bellhop
  • Guest reviews speak highly of the proximity to shopping
Room features
All 64 rooms have comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 43-inch flat-screen TVs with digital channels
  • Daily housekeeping, desks, and phones

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Self parking on site (EUR 36 per night)

Food and drink

  • Daily continental breakfast available 7:00 AM–11:00 AM for a fee: EUR 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Comprehensive food waste policy
  • Renovated entire property - June 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Slippers
  • Towels

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofed rooms

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 28 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 77.0 per night

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately EUR 24 per person
  • Airport shuttle fee: EUR 75 per vehicle (one-way, maximum occupancy 3)
  • Self parking fee: EUR 36 per night
  • Pet fee: EUR 28 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 77.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Totem Madrid
Hesperia Hermosilla Hotel
Hesperia Hermosilla Hotel Madrid
Hesperia Hermosilla Madrid
Totem Madrid
Tótem Madrid Hotel Hotel
Tótem Madrid Hotel Madrid
Tótem Madrid Hotel Hotel Madrid
TOTEM Madrid Small Luxury Hotels of the World

Frequently asked questions

Is Tótem Madrid Hotel pet-friendly?

Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 28 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Tótem Madrid Hotel?

As of Mar 30, 2023, prices found for a 1-night stay for 2 adults at Tótem Madrid Hotel on Apr 4, 2023 start from $250.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Tótem Madrid Hotel?

Self parking is available for EUR 36 per night.

What time is check-in at Tótem Madrid Hotel?

Check-in is from 3:00 PM - anytime.

What time is check-out at Tótem Madrid Hotel?

Check-out is at noon.

Does Tótem Madrid Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 75 per vehicle applies.

Where is Tótem Madrid Hotel located?

Located in Salamanca, this luxury hotel is within a 10-minute walk of Paseo de la Castellana and El Retiro Park. Gran Via Street and Prado Museum are also within 1 mi (2 km). Serrano Station and Velazquez Station are within a 5-minute walk.

Can I cancel my reservation for free at Tótem Madrid Hotel and receive a full refund?

Yes, Tótem Madrid Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Tótem Madrid Hotel cancellation policy on our site for more details about any exclusions or requirements.

Tótem Madrid Hotel Reviews

Tótem Madrid Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 328 out of 468 reviews" "
" "10 - Excellent 70%
Rating 8 - Good. 112 out of 468 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 18 out of 468 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 6 out of 468 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 4 out of 468 reviews" "
" "2 - Terrible 1%

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were quite small and tight.
Stayed 3 nights in Mar 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing.
Stayed 4 nights in Feb 2023

10/10 Excellent

Filomena, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every food and shopping option in the area. Great Staff service. Clean and spacious room (upgraded with VIP access).
Stayed 1 night in Feb 2023

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay !! Best location !! Will come back for sure.
Stayed 1 night in Feb 2023

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, location, hotel...
Excellent staff throughout the entire stay.
Stayed 1 night in Dec 2022

10/10 Excellent

Agnesa

Stayed 2 nights in Nov 2022

10/10 Excellent

Arnaldo

Stayed 1 night in Oct 2022

10/10 Excellent

Anastasios

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! The staff were superb. Fantastic location.
Stayed 4 nights in Oct 2022

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff , friendly and prompt to attend to any needs . Perfect location in one the best neighborhood in Madrid Highly recommended
Stayed 2 nights in Oct 2022

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

General hotel information

Reasons to Book
Comfortable Beds & Property Cleanliness
Star Rating
4
Nearest Airport
Madrid (MAD-Adolfo Suarez Madrid-Barajas)
Address
Hermosilla, 23, Madrid, Madrid