The condo is beautiful and well appointed. And the access to the Snowcreek Athletic club is awesome.
The problem with the place is that it clearly advertises that the condo has air conditioning. This was very important to my group as we went in the summer and Mammoth can get very hot in the summer. So air conditioning was very important to us … particularly me as I’m heat-sensitive. If you look on the VRBO listing and the Red Awning listing, one of the top “features” advertised is air conditioning. And when I communicated with the Red Awning people asking about the extent of the A/C, they messaged me “"Hello …. , Hope you are well and happy today. I have checked and at this time your dates are available to book this lovely home. The home does have A.C through home : ) Hope this helps. Have a great day.”
When we arrived at the condo (which is 2400 sq ft), we found no air conditioning except one measly floor-standing unit (designed to cover 350 sq ft). This absolutely does not meet the definition of “the home does have A/C through the home.”
In complaining to the local management company (Mammoth rentals), they were empathetic and admitted the mistake and said they would take the advertising off the website (which, to this date, still has not been done). They also brought us a couple fans and an extra floor-standing unit. While I appreciated their effort, it was far from sufficient.
In complaining to Red Awning, I didn’t receive any proper response except a meag