Mayaguez Plaza Hotel, SureStay Collection by Best Western

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In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

Overview of Mayaguez Plaza Hotel, SureStay Collection by Best Western

Mayaguez Plaza Hotel, SureStay Collection by Best Western

3.0 star property

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Business services
  • Laundry
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
  • Temperature checks
Calle Mendez Vigo 70 Este, Mayaguez Plaza/cathedral, Mayaguez, 00680

Explore the area

  • Popular LocationCatedral de Nuestra Senora de la Candelaria1 min walk
  • Popular LocationPlaza Colon2 min walk
  • Popular LocationTropical Agriculture Research Station9 min walk
  • AirportAguadilla (BQN-Rafael Hernandez)33 min drive

Choose dates to view prices

About this area

Mayaguez

Located in Mayaguez, Mayaguez Plaza Hotel, SureStay Collection by Best Western is connected to a shopping center. Catedral de Nuestra Senora de la Candelaria and Plaza Colon are notable landmarks, and the area's natural beauty can be seen at Parque Del Litoral and Playa Azul. Don't miss out on a visit to Mayaguez Zoo. Take an opportunity to explore the area for water adventures such as scuba diving.

What's nearby

  • Catedral de Nuestra Senora de la Candelaria - 1 min walk
  • Plaza Colon - 2 min walk
  • Yaguez Theater - 3 min walk
  • Tropical Agriculture Research Station - 9 min walk
  • University of Puerto Rico Mayaguez Campus - 18 min walk

Getting around

  • Rafael Hernandez Airport (BQN) - 33 min drive

Restaurants

  • Friend's Cafe — 2 min walk
  • Bonsai — 3 min walk
  • Siglo XX — 3 min walk
  • La Familia — 3 min walk
  • Pizzeria Sancho Panza — 11 min walk

About this property

Mayaguez Plaza Hotel, SureStay Collection by Best Western

3-star hotel in the heart of Cárcel
At Mayaguez Plaza Hotel, SureStay Collection by Best Western, you can look forward to free WiFi, dry cleaning/laundry services, and a business center.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • A 24-hour front desk, express check-out, and concierge services
  • Tour/ticket assistance, luggage storage, and a front desk safe
  • Guest reviews give good marks for the helpful staff and location
Room features
All guestrooms at Mayaguez Plaza Hotel, SureStay Collection by Best Western offer comforts such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes. Guest reviews give good marks for the clean, comfortable rooms at the property.
Other amenities include:
  • Bathrooms with hydromassage showers and free toiletries
  • TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Laundry facilities

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (700 square feet)
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Lever door handles
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Cable channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 4 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Howard Johnson Downtown Mayaguez
Howard Johnson Hotel Mayaguez Downtown
Howard Johnson Downtown Mayaguez Hotel Mayaguez
Howard Johnson Mayaguez
Mayaguez Howard Johnson
Howard Johnson Downtown Mayaguez Hotel
Howard Johnson Mayaguez Hotel
Howard Johnson Downtown Mayaguez
Mayaguez Plaza Hotel, SureStay Collection by Best Western Hotel

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 365 out of 983 reviews
5 - Excellent 37%
Rating 4 - Good. 331 out of 983 reviews
4 - Good 34%
Rating 3 - Okay. 185 out of 983 reviews
3 - Okay 19%
Rating 2 - Poor. 59 out of 983 reviews
2 - Poor 6%
Rating 1 - Terrible. 43 out of 983 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Dec 2021

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Second time stay for the holidays. Staff is very friendly and warm. Only would like a heads up on temporary facility limitations previous to our arrival.
Stayed 1 night in Dec 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and their manager were able to resolve the situation I had upon check-in and offered me an apology. They were very nice and helpful. The only thing I must point out is that the room did not have the refrigerator and microwave that the reservation indicated. The rest was excellent. Highly recommended. I'll be back for sure.
Stayed 2 nights in Dec 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel and location were fine, however the day we stayed there was no hot water due to a problem with a hot water pump. Not their fault, nonetheless not good for us. The front desk was very helpful and friendly.
Stayed 2 nights in Nov 2021

4/5 Good

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Location.
Stayed 2 nights in Nov 2021