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Opiniones de Mercure Pakenham

4 out of 5
Mercure Pakenham
77 Racecourse Rd, Pakenham, VIC

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 73 de 92 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 15 de 92 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 92 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 92 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 92 opiniones" "

9.8/10

Limpieza

9.8/10

Servicio y personal

9.6/10

Servicios

9.6/10

Condiciones de la propiedad

9.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Matthew

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good value. Friendly staff. Comfortable rooms very functional
Se hospedó 3 noches en abril de 2024
Respuesta de Anna, el 5 may. 2024
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Lynette

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I travelled with My Elderly Parent. Checking in was a breeze. At Check in I was offered to drive around and enter the side door where the lift was located to take My Parents up to our room, with ease. I had 3 cases and an over night bag and suits bag. I was told to just leave everything at reception. He (the gentleman who checked me in )would take care of them. I drove to the side door, got my parent to our room and all our cases were in our room.. I cannot tell you how ,unchecked that helped me. Friendly staff all round. We stayed for 2 nights. I would recommend Mucure Packenham to Everyone.
Se hospedó 2 noches en febrero de 2024
Respuesta de Anna, el 12 mar. 2024
Dear Lynette,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
nice & relaxing for a new Hotel
a newish Hotel of 15 Months. my checkin was fast & easy & the very lovely Miss M was fantastic, even offered to help me with my luggage, the room was large, only a view of the car park but nice to lay at the window & relax, the door slamming was a pain, Guests need to be considerate. Breakfast was continental only & they need to lift their game here, no cutlery at table, no greeting, only had 1 danish out,1 piece of watermelon, 1 piece of fruit bread & it was hard, wasn't worth the $16.50.
Se hospedó 6 noches en enero de 2024
Respuesta de Anna, el 13 mar. 2024
Thank you for taking the time to tell us about your experience at the Mercure Pakenham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Pakenham, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Greg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Anna, el 12 mar. 2024
Dear Greg,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

8/10 Bueno

Raelene

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms are well appointed and Staff were all extremely attentive and helpful. We were travelling for work purposes. Bed was very comfortable which is what you need for a good nights rest. Onsite parking, room service sited our needs.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Anna, el 12 mar. 2024
Dear Raelene,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

KRISTINE

Le gustó: Limpieza y condiciones de la propiedad
Night security was helpful and assisted with our afterhours check in . Nothing was a problem to them.
Se hospedó 1 noche en enero de 2024
Respuesta de Anna, el 12 mar. 2024
Dear Kristine,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Terence

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel!
We had to check in late, but the accomodating staff made arrangements for us to pick up the room key and ensured the process was smooth and easy. Great place to stay!
Se hospedó 1 noche en enero de 2024
Respuesta de Anna, el 12 mar. 2024
Dear Terence Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments about your late arrival experience with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Yi

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice staff and very big clean room.
Se hospedó 1 noche en enero de 2024
Respuesta de Anna, el 12 mar. 2024
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Drew

Se hospedó 2 noches en noviembre de 2023
Respuesta de Anna, el 12 mar. 2024
Dear DrewThank you for taking the time to review Mercure Pakenham. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Gregory

Viaje familiar
All good
Se hospedó 4 noches en diciembre de 2023
Respuesta de Anna, el 12 mar. 2024
Dear Gregory,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Eva

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Mercure had everything needed for an overnight stay. We dined next door at the restaurant. Lots of food options very close by. Gumbya World is only 18mins away. Room amenities were great. Clean, modern, and spacious. We are a family of four and had plenty of room. The hotel overall is beautiful on the inside. There is a coffee machine in the foyer for those who like coffee. This hotel is great, we will definitely stay here again, next time for a longer stay.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Anna, el 12 mar. 2024
Dear EvaThank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en diciembre de 2023
Respuesta de Anna, el 12 mar. 2024
Dear Robert,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

8/10 Bueno

Debra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I didn't like the smell of the room on arrival, but adjusted to it. The bed was heaven. Did not hear any outside noise at all, we were on the ground floor. They only thing I found annoying was when we turned off all the lights, the TV glowed for sometime, making the room light. We had not had the TV on, so was hard to get to sleep because of that, once it stopped glowing, the room darken and I slept like a log.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Anna, el 13 mar. 2024
Dear Debra,Thank you for taking the time to review Mercure Pakenham. At Mercure Pakenham, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Jiefei

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good for a business trip.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anna, el 13 mar. 2024
Dear JiefeiThank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Jack

Se hospedó 2 noches en noviembre de 2023
Respuesta de Anna, el 13 mar. 2024
Dear Jack,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Raymond

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The place It was very beautiful and relaxing and quite even with the pub nexted door and the stuff was very friendly and helpful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anna, el 12 mar. 2024
Dear Raymond,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

anthony

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great team and hotel
great staff service with a smile from arrival to departure the hotel was in perfect condition throughout room was modern comfortable and 5 star bed great in everyway.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anna, el 12 mar. 2024
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Yet again, a very comfortable stay.
Se hospedó 4 noches en octubre de 2023
Respuesta de Anna, el 3 nov. 2023
Dear Michael,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

8/10 Bueno

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Anna, el 3 nov. 2023
Dear Paul,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

8/10 Bueno

Drew

Se hospedó 2 noches en septiembre de 2023
Respuesta de Anna, el 3 nov. 2023
Dear Drew,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, quiet. Friendly staff. Good privacy.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Kevin,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Mark,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Natasha

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We travel to the area multiple times a year and this makes it so much more enjoyable knowing I’m always coming to a clean and well presented accommodation. The staff are always extremely friendly and welcoming I love the fresh clean smell throughout the building
Se hospedó 1 noche en agosto de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Natasha,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

8/10 Bueno

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel was brand new, room was great, super comfy bed, big tv (no guide showing programs was annoying), need small light to keep on at night when using toilet (current ones too bright), small kettle took forever to boil (not a big deal but lots of energy for small amount of water). Decided to try Continental breakfast at 9.30am - what a disappointment, 2 pieces of see through ham, crumpets dried out, 3 strawberries placed strategically with red on top, green underneath, tried to bite into a pear - so hard I nearly broke my tooth. I spoke to reception and they were very understanding, refunded my cost however I was happy to pay for my friend as she had the yoghurt etc and enjoyed that. It was a good location next to the Cardinia Club - good meals with Pensioner options.
Se hospedó 4 noches en julio de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Linda,Thank you for taking the time to review Mercure Pakenham. At Mercure Pakenham, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Peter and Barbara

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 1 noche en julio de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Peter,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Tanya

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Love staying here, extremely comfortable and quality facilities.
Se hospedó 1 noche en julio de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Tanya,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Helene

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean. Great dining options nearby. Lovely staff. Close to shops and easy parking. Nice experience.
Se hospedó 1 noche en julio de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Helene,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Shayne

Viaje familiar
Le gustó: Limpieza y servicio y personal
It Was a Very Nice Room & Staff Where Very Friendly & Helpful
Se hospedó 1 noche en julio de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Shayne,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Ruth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A wonderful hotel!
Se hospedó 1 noche en julio de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Ruth,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Grant

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en junio de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Grant,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Cath

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Undercover secure parking.
Se hospedó 1 noche en junio de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Cath,Thank you for taking the time to review Mercure Pakenham. At Mercure Pakenham, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
we loved it so clean and new
Se hospedó 2 noches en junio de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Stephen,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Ken

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Very clean. Staff were very friendly.
Se hospedó 1 noche en junio de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Ken,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Reuben

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent customer service and great facility very clean,close to shopping and work
Se hospedó 1 noche en junio de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Reuben,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Richelle Saumaiafe

Se hospedó 1 noche en junio de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Richelle,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location
Se hospedó 1 noche en junio de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Wayne,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Raymond, Melbourne

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Lovely new and clean property. Staff very helpful I would defystay there again
Se hospedó 1 noche en junio de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Raymond,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Serrena

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Serrena,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Christine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Liked everything except all the Greyness. Everywhere overwhelmed by Grey. Felt like I was colour blind but it was just the decor. Too much grey. The colour of outdated ness.
Se hospedó 1 noche en mayo de 2023
Respuesta de Anna Coffey, el 13 sept. 2023
Dear Christine,Thank you for taking the time to review Mercure Pakenham. At Mercure Pakenham, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved rooms , great customer service, only knock is 2 tea bags and 2 coffee and 2 sugars for a couple is not enough
Se hospedó 1 noche en mayo de 2023
Respuesta de Katherine Vaughan, el 28 may. 2023
Greetings Richard,Thank you for taking the time to review Mercure Pakenham. At Mercure Pakenham, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Kind regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excelente

Craig

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Clean, modern/spacious rooms like new, friendly staff, comfortable king beds. Club next door for food and drink. Highly recommend
Se hospedó 1 noche en mayo de 2023
Respuesta de Katherine Vaughan, el 28 may. 2023
Hi Craig,Thank you for taking the time to review Mercure Pakenham. We’re so glad you enjoyed your stay! We strive to make your stay with us as comfortable as possible and are delighted to receive your positive feedback.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

8/10 Bueno

Bodeen

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en abril de 2023
Respuesta de Katherine Vaughan, el 28 may. 2023
Hi Bodeen,Thank you for taking the time to review Mercure Pakenham, we’re so glad you enjoyed your stay.Kind regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excelente

Hayley

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
New. Clean. Beds were comfy. Shower was great. Had some sticky muck on the ground in the outdoor car park but overall wonderful to stay at. Would definitely stay again if needed this area.
Se hospedó 1 noche en abril de 2023
Respuesta de Katherine Vaughan, el 28 may. 2023
Greetings Hayley,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excelente

Annette

Viaje familiar
Le gustó: Limpieza y servicio y personal
We have stayed a couple of times at mercure Pakenham it is a lovely stay all staff very friendly and helpful
Se hospedó 2 noches en abril de 2023
Respuesta de Katherine Vaughan Assistant Manager, el 28 abr. 2023
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excelente

Richelle Saumaiafe

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
LOVED EVERYTHING ABOUT THE PLACE!
Se hospedó 1 noche en abril de 2023
Respuesta de Katherine Vaughan Assistant Manager, el 28 abr. 2023
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excelente

Tanya

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Well presented and really enjoyed our stay. Bed and facilities very nice. Will definitely stay again.
Se hospedó 1 noche en abril de 2023
Respuesta de Katherine Vaughan Assistant Manager, el 25 abr. 2023
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excelente

Ming

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Two-nights stay in the 2-queen bed room. Staff was friendly and helpful. Room/bathroom was spacious and really clean. Large screen TV facing both beds. Would visit again.
Se hospedó 2 noches en abril de 2023
Respuesta de Katherine Vaughan Assistant Manager, el 25 abr. 2023
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our stay. Easy parking, clean and good location. Would recommend.
Se hospedó 1 noche en abril de 2023
Respuesta de Katherine Vaughan Assistant Manager, el 25 abr. 2023
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excelente

Natasha

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Overall a lovely stay as soon as you walk it smells clean and fresh very inviting
Se hospedó 1 noche en abril de 2023
Respuesta de Katherine Vaughan Assistant Manager, el 18 abr. 2023
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

8/10 Bueno

Helen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en abril de 2023
Respuesta de Katherine Vaughan, el 28 may. 2023
Hi Helen,Thank you for taking the time to review Mercure Pakenham, we’re so glad you enjoyed your stay.We hope to welcome you back in the near future. Kind regards,Katherine VaughanAssistant ManagerMercure Pakenham