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Embassy Suites Memphis

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Pool
Pool
1 bedroom, premium bedding, in-room safe, desk
1 bedroom, premium bedding, in-room safe, desk

Overview of Embassy Suites Memphis

Embassy Suites Memphis

3.5 star property

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
1022 S Shady Grove Rd, Memphis, TN, 38120

Explore the area

  • Popular LocationDixon Gallery and Gardens8 min drive
  • Popular LocationPink Palace Museum10 min drive
  • Popular LocationUniversity of Memphis11 min drive
  • AirportMemphis, TN (MEM-Memphis Intl.)15 min drive

Room options

About this area

Memphis

Embassy Suites Memphis is located in White Station, a neighborhood in Memphis with great airport proximity. Graceland and Opera Memphis are cultural highlights, and some of the area's landmarks include Cordova Community Center and Minglewood Hall. Dixon Gallery and Gardens and Golf and Games Family Park are also worth visiting.

What's nearby

  • Dixon Gallery and Gardens - 8 min drive
  • Pink Palace Museum - 10 min drive
  • University of Memphis - 11 min drive
  • Overton Park - 12 min drive
  • Wolfchase Galleria - 14 min drive

Getting around

  • Memphis Central Station - 20 min drive
  • Memphis International Airport (MEM) - 15 min drive

Restaurants

  • Frank Grisanti's - 2 min walk
  • Ruth's Chris Steak House - 3 min walk
  • Salsa Cocina Mexicana - 4 min walk
  • Owen Brennan's Restaurant - 5 min walk
  • The Capital Grille - 6 min walk

About this property

Embassy Suites Memphis

3.5-star hotel in the heart of White Station
You can look forward to free cooked-to-order breakfast, a free daily manager's reception, and dry cleaning/laundry services at Embassy Suites Memphis. The onsite restaurant, Frank Grisanti Italian, features Italian cuisine. In-room WiFi (surcharge) is available to all guests, along with a bar and a gym.
You'll also find perks like:
  • Free self parking
  • Wedding services, luggage storage, and an elevator
  • Express check-out, a banquet hall, and a computer station
  • Guest reviews speak highly of the proximity to the airport
Room features
All guestrooms at Embassy Suites Memphis feature comforts such as premium bedding and laptop-friendly workspaces, in addition to amenities like air conditioning and safes. Guests reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, sofa beds, and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 55-inch LCD TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95), Wired Internet (surcharge)

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM–9:30 AM on weekdays and 7:30 AM–10:30 AM on weekends
  • 1 restaurant
  • 1 bar
  • Free daily reception

Restaurants on site

  • Frank Grisanti Italian
  • Atrium/Lobby Bar

Things to do

  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Sofa bed

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (4232 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar in shower
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Phone accessibility kit
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch LCD TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe

More properties to consider

See similar properties

Policies

Check-in

84% of travelers were happy with check-in
Check-in time starts at 4:00 PM
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Indoor pool
  • Spa tub
The following facilities are closed on Friday and Saturday:
  • Indoor pool
  • Spa tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Embassy Suites Hotel Memphis
Embassy Suites Memphis
Memphis Embassy Suites
Embassy Suites Memphis Hotel Memphis
Embassy Suites Memphis Hotel
Embassy Suites Memphis Hotel
Embassy Suites Memphis Memphis
Embassy Suites Memphis Hotel Memphis

Frequently asked questions

Is Embassy Suites Memphis pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 per room). There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Embassy Suites Memphis?

As of Oct 5, 2022, prices found for a 1-night stay for 2 adults at Embassy Suites Memphis on Oct 16, 2022 start from $121.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Embassy Suites Memphis?

Self parking is free at this property.

What time is check-in at Embassy Suites Memphis?

Check-in begins at 4:00 PM.

What time is check-out at Embassy Suites Memphis?

Check-out is at 11 AM.

Where is Embassy Suites Memphis located?

Located in White Station, this hotel is within 3 mi (5 km) of Lichterman Nature Center, Opera Memphis, and Baptist Memorial Hospital. Baptist Memorial Hospital-Memphis and Regional One Health East Campus are also within 3 mi (5 km).

Can I cancel my reservation for free at Embassy Suites Memphis and receive a full refund?

Yes, Embassy Suites Memphis offers free cancellation on select room rates, because flexibility matters! Please refer to Embassy Suites Memphis cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 422 out of 1000 reviews
5 - Excellent 42%
Rating 4 - Good. 276 out of 1000 reviews
4 - Good 28%
Rating 3 - Okay. 140 out of 1000 reviews
3 - Okay 14%
Rating 2 - Poor. 91 out of 1000 reviews
2 - Poor 9%
Rating 1 - Terrible. 71 out of 1000 reviews
1 - Terrible 7%

4.0/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

3.9/5

Property conditions & facilities

3.9/5

Eco-friendliness

5/5 Excellent

Latroya
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the hotel is real classy! Saturday, September 24,2022, We stayed for our 6 yr anniversary, awesome, peaceful, relaxing stay! Love staying there! Didn’t want to come back home.Glad they got the happy hour and breakfast back,(shot out to bartender that sat night, he did his thang) so good, also pool was open, I can’t swim so I just looked.Plus they have a awesome restaurant inside and great places to go all around to eat at.The lady who checked us in was awesome, the house keeping man and lady that was on duty that night was awesome , any thing I needed I asked they got it for me.So worth the drive, and money to stay, and treat, and pamper yourself and your love one!! Embassy y’all did ya thang!
Stayed 1 night in Sep 2022

5/5 Excellent

Jasmin
Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is well kept, the staff is friendly and everything from happy hour to breakfast was good
Stayed 2 nights in Aug 2022

2/5 Poor

Kyle
Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness
The room was very dirty. The couch had stains all over them. The garbage can in the bathroom had debris from previous guest. We really liked embassy suites but after the last few we have stayed at it’s definitely gone downhill fast. Not worth the price anymore look elsewhere from now on
Stayed 1 night in Aug 2022

4/5 Good

Nancy Smith
Traveled with family and small children
Liked: Cleanliness, amenities
Post-Covid is not an excuse. Our room was not sufficiently stocked with towels and washcloths. The room was reserved for 2 adults, 2 children <12. Two bath towels and one wash cloth was present on arrival. The sofa bed in the LR did not have ANY linen. Two phone calls and a face 2 face at the front desk was required to have linens delivered. The restaurant was a disgrace. First, we were given 'lunch' menus. When it came time to order, the server told us that it was dinner and she didn't know why we were ordering lunch. So, two hungry children had to wait for the correct menus were given to us, deliberate over what they wanted, order, then wait and wait and wait for the poorest excuse for expensive food I've seen in years and years, and never in an Embassy Suites. The children had their heart set on swimming the next morning. Well, that was a bust. The pool was closed for maintenance although it was routinely closed during the overnight hours. We might stay at another ES, but not at this one.
Stayed 1 night in Jul 2022

3/5 Okay

Shari
Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is really nice and clean and breakfast was amazing but the service was really poor. After asking for a blanket and towels that they forgot to leave in the room, I waited for over 3 hours and still never received anything. I asked 3 times and even went to the front desk. They assured me that someone would bring it to me. They never did. Finally after 11 pm I went back to the desk and received towels but they didn’t have any blankets for the sofa bed. I don’t think I would return. If the service was better this would be a really nice hotel. Sometimes service is everything
Stayed 1 night in Jul 2022

3/5 Okay

Andy
Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
We love Embassy Suites for it’s roomy rooms and full breakfast. Although this property had all those things, it was lacking in comparison to other properties we have visited. Our room was in need of a deeper clean, and everything was in need of an upgrade.
Stayed 1 night in Jun 2022

2/5 Poor

Cheryl
Traveled with family
Disliked: Property conditions & facilities
Bad experience
Toilet seat and handle fell off, phones didn’t work, safe had to be repaired and then they left it locked, TV had to repaired in both rooms. Had to go to the counter seven times in a 4day stay, just to get anything done. This was the worst hotel stay we have had in several years.
Stayed 4 nights in Jun 2022

4/5 Good

Justin
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would choose this hotel again
Free made to order breakfast was delicious. All common areas of the hotel appeared clean, modern, and upscale. The room could have been updated some, but overall a nice place to stay.
Stayed 3 nights in Jun 2022

2/5 Poor

Perry
Traveled with family
Liked: Room comfort
Disliked: Staff & service
Not going back, not a good brand representation
Not a good experience. 1. They couldn't find the Hotels.com reservation at check-in, and instead of offering to help, dismissively told us it was our job to call and straighten it out. 2. We booked here for the fold-out couch. No linens. Front desk told us there were no more linens in the hotel(!) (they did bring linens about an hour later). 3. Forgot to take a picture of the "wall booger" affixed just above the bed in our room, which housekeeping either didn't notice or else didn't care. 4. Got down at about 9:30 the first morning and they were out of hot food except for the omelet station, which line was 25 minutes because, well, they'd run out of hot food.
Stayed 2 nights in Jun 2022

2/5 Poor

Melissa
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was mostly fine, but it was not very clean in the room. Our room specifically smelled moldy and there was roaches hiding out in the outlet of the bathroom. There were also a lot of kids running around the hallways in our area of the hotel. Normally that isn't a huge deal but they were all very loud and noisy during the night hours. Overall not the greatest experience I have had at one of these hotels. I usually love embassy suites and was a bit disappointed by this one. The breakfast was good though so that was a positive.
Stayed 2 nights in Jun 2022