1/5 Terrible
LW, Boston, MA
Traveled with family
29 Sep 2020
Disliked: Cleanliness, amenities, property conditions & facilities
First of all there were a lot of people hanging outside that were not guests. Second we were charge additional undisclosed fees and the hotel was unclean and was not worth any additional fees. Description stated there would be extra cleaning practices in light of Covid but did not see anyone cleaning until housekeeping came the next day. Trash was overflowing in hallways upon checking in. Third, door key locks were not working and they changed out room twice. Room was unclean especially bathroom as hair was all over the place that was not ours and had cobwebs. Additionally, hot water did not work at sink at a time when extra hand washing is encouraged an no items were given upon check in for encouraged sanitation as stated either. Lastly, indoor pool was supposedly shut down every 3 hours for half hour for cleaning which was untrue as upon entering used towels and trash were all over the place. The water was extremely cold and they claimed maintenance was coming to fix it and/or turn up a thermostat for the heat. A hour later no one showed and water was still extremely cold. We could not get in the pool which was one of the main reasons we stayed at hotel. Would never stay at this hotel again and encourage you to stay elsewhere!
Stayed 1 night in Sep 2020
