Our experience with this rental property was incredibly disappointing. Firstly, the check-in process was excessively invasive, requiring photos of our driver's license (photo holding ID) and credit card. They also will charge you if you check-in a moment prior to 4pm but failed to send the access code at 4pm - causing me to have to email and text them numerous times.
Upon entering, we were hit with a strong odor of marijuana and cigarette smoke, indicating poor cleaning between guests. They offered to provide us a unit to clean the air but we would have to vacate the unit for the duration of use. The dishes were unwashed and there was noticeable damage to much of the furniture. The beds are uncomfortable and the neighbors were loud each night causing us not to have restful evenings. The oven didn't work at all, which severely impacted our ability to cook.
Worse still, Big Fish Rental managing the property flouted HOA rules, providing us with an improper parking pass that nearly got our car towed. The company will also charge you for everything per the rental agreement so it was a shock to see that the standards they set for their renters are not upheld on their end.
Overall, this rental property and its management were highly unprofessional and failed to meet even basic standards of cleanliness, functionality, and compliance. We strongly advise against staying here and recommend finding accommodations elsewhere that respect guests' privacy and adhere to proper standards.
